EverBank Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

EverBank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Oregon

In - we were having financial difficulties and having trouble making our mortgage payments. We tried to get a loan modification with -. We were told we would not be considered for a loan modification unless our loan was in default and we were current. As soon as we missed our 3rd payment our loan servicing was transferred from - to Everhome Mortgage. We then tried to get a loan modification with Everhome, and were told over and over again to resubmit documents and paperwork. In the meantime, we were issued a summons for foreclosure. Everhome stated in the summons that they had filed an affidavit and did not have to provide us with any type of mediation. -/-/- our loan servicing was transferred to -. We were given a new loan number and a new address to send payments. We then filed for a modification with -. But Everhome continued with the foreclosure process. I filed a complaint against Everhome with the cfpb in - of -. At this time, Everhome assured me that - had been handling my foreclosure the entire time. They also stated that they were in the process of substituting - as the plaintiff on


with any mediation. I do not understand how a judge could rule in favor of Everhome in -/-/-, when in -/-/-, they stopped servicing our loan. And in -/-/-, Everhome stated in their response to my complaint, they were not handling my foreclosure, and were taking their name off of my lawsuit. -, the current servicer, is not in compliance with ORS 86.726. - is not compliant with ORS 86.726. It has been confirmed by the courts that even now, as of -/-/-, Everhome is the plaintiff on my lawsuit and has been the entire time. Even when I had a modification pending with -. They should not just be able to swap places on my lawsuit. - should have to comply with ORS 86.726 before bringing forth their own lawsuit. It is now clear to me that Everhome was not being honest back in -/-/- when they stated they were removing themselves from my foreclosure, and that is has been - the entire time. It is clearly still Everhome that is handling my foreclosure.

EverBank customer in Oregon
Mar 21, 2016

* Source: CFPB Complaint Database

EverBank response to complaint:
Closed with explanation

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