EverBank Mortgage Complaint

EverBank Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

Never missed a payment, nor have any payments been late ''. Yet each month Everhome Mortgage calls from an unknown number usually after normal business hours and requests a call back because they have important information regarding your account ''. However, you can only call the number during normal business hours on the - - ( I live on the - - ). When you do reach a representative, they start with this call will be monitored for training and security, yada yada ''. Next the representative asks whether you live in the home, whether you plan on moving, are you have financial difficulties, do you have anyone else living at the home, etc. The questions continue until they finally ask,


why has n't it been sent already? . Again, I am not behind on payments, never have been and send payment around the same time each and every month. When I remind the caller of this, they say well it 's due on the - ''. I say I am aware of that and want to know why I am being treated like a delinquent. They reply because you are not set up on automatic payments ''. When I agree to set up automatic payments they say that there will be a $10.00 fee if the payment is not processed on the - of the month. Of course, I reply with you 've got to be kidding, I am not paying a penny more than what is due '' and tell them a check is in the mail then hang up. Because of the frequency and regularity of these calls, I feel harassed by Everhome Mortgage and it 's extremely distressing when they call. Today they called while I was at work and I repeatedly asked what was the reason for the call ( because I am at work! ) the caller said he would get to that after he said his speech about the call being recorded. I told him he has - seconds or I am hanging up. He then said that he was calling about the - - payment and before I could say anything, he says which was received today, please disregard this call '' and goes into another speech about customer service so I just hung up the phone. Thank you Everhome for yet another harassing phone call that caused me undue stress and embarrassment in front of my co-workers.