EverBank Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

EverBank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Florida

My father passed away and left me his home. my mother was also on the loan. We were banking with Everhome mortgage, my mother lost her job because of injury and was unable to pay. They were going to do a modification ( supposedly to assist her ) I came forward and paid $10000.00 towards the mortgage on the same day to assist my mother. They decided that because I put $10000.00 down that she was no longer in a hardship. To top things off they were reporting late payments under my SSN and I have never even signed a mortgage for this home. When I confronted the issue they decided to Transfer the loan -, and sent incomplete paperwork because - is telling me they have no proof that my mom was ever on the loan. And advise us that we may have to go to probate court. The Balance on the account to pay off the home is $6000.00. why would I get into a 30 yr refinance.

EverBank customer in Florida
Nov 18, 2015

* Source: CFPB Complaint Database

EverBank response to complaint:
In progress

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