Review and analysis of over 29 Fha Mortgage complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 29 official complaints related to FHA mortgage. Out of the 29 consumer complaints against SunTrust Banks, Inc., 17% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 21% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
SUNTRUST BANKS, INC. Mortgage closing on a mortgage July 11, 2018 - We are selling a property and have been under contract for over two months with buyers who were using - - at SunTrust Mortgage in -, NC. The buyer has been in jeopardy of breaching the contract twice, due to the total incompetence on the part of this loan officer and the processing department at this bank. The buyer is now homeless and we are broke because we were told weeks ago that we would be closing and we haven't. We have had to make mortgage payments in addition to hotel costs and storage fees because we were falsely informed that we could close. We were given the clear to close... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account March 17, 2017 - I 'm confused as to where SunTrust is on my appeal of their alleged denial of my modification request submitted in -/-/-. This may relate to my appeal filed in -/-/- and is in file complaint history Case number : -. The -/-/- SunTrust letter on file with the CFPB discusses a missing - and completed tax returns. This is the email trail and document submission to Suntrust sent on -/-/-. -/-/- Please see my letter on the continuing bad treatment from SunTrust. No representatives from SunTrust have called me and the data I have submitted is complete. 0n -/... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account February 3, 2017 - I contacted SunTrust Mortgage to advise that they were no longer reporting on my credit report. I was advised that they do not report to the credit bureaus because they did not have a letter of reaffirmation on file and that I would need to reopen my bankruptcy case from -/-/- and sign a letter of reaffirmation. I advised and sent SunTrust proof that they report on my credit report until - as shown on my credit report I pulled in -. I also, sent the recent credit report from - to show they stopped reporting, and a copy of my bankruptcy petition showing that they were aware of my ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account January 12, 2017 - - - sent a Notice of Servicing Transfer, effective - -, - my loan would be serviced by SunTrust Mortgage , Inc . -/-/- I called SunTrust and was told they had no information on me, my SSN or address. I was advised that I would receive a letter in the next few days from SunTrust. -/-/- I called SunTrust and spoke with - a Customer Service Rep. She was able to provide me with my new loan number and advised me that for a period of 60 days from -/-/- no payment was due and the no late fees would accrue. Still no written documentation from SunTrust. I ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account January 9, 2017 - I 'm Writing to you again because I wrote to you about two months ago about SunTrust mortgage I complained about them not refinancing my - mortgages I wanted them to combine my - mortgages and lower my interest and they have not gotten back to me I have been with SunTrust for the past nine years and they have not yet tried to help me out on combine my - mortgages or lowering my interest The lowest possible since I have - mortgages they had told me after - years of being with them I was going to be able to combine both of them together but till this day they have not.They refinan... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure December 27, 2016 - AS OF TO DATE THE COMPLAINT LISTED IN THE PAST COMPLAINTS HAVE NEVER RESPECTED RIGHTS OF MY FAMILY AS GOOD CONSUMERS. OUR HOUSE LISTED AT - - -, -, GEORGIA IS WITHOUT THE PROTECTION UNDER LAW AS IT RELATE TO THE 14TH AMENDMENT OF THE CONST. ; GEORGIA LAW OR - U.S.CIVIL RIGHTS LAW : CHAP. -, - ... .THE FRAUD MUST END WITH HUD AND OTHER GOVERMENT AID AND ABETTING THE FRAUD OF -. ( - ) AND -. COVER-UP.PLEASE READ THE ATTACH COMPLIANT FILED - AND $250000.00 IN DAMAGES.... |
SunTrust Banks, Inc. Mortgage settlement process and costs December 12, 2016 - Suntrust was ordered to comply with the - mortgage servicing rules as of -/-/2014. The Department Of Justice, HUD, and CFPB established rules to prevent poor documentation and lost paperwork as of -/-/2014. My home was foreclosed on while applying for an unnecessary loan modification in -/-/2014. The loan manager from Suntrust Mortgage kept losing the loan modification application. I was evicted from my home of - years in -/-/2014 at gunpoint.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account December 9, 2016 - File a dispute through my credit monitoring company - to remove a SunTrust Mortgage account that was first delinquent 7 years ago. SunTrust Mortgage responded that information was being reported accurately. The issue is not accuracy but age. The SunTrust Mortgage report list the subject account a a " - '', which is defined as - days past due in - of -. It was therefore past due in - -. Since this was 7 years ago the account, by law, should be remove when requested.... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure December 1, 2016 - In Case Number number : -, the CFPB has the authority to do the following when presented with clear and blatant facts of violations by SunTrust Mortgage. The CFPB was directed by the Office of Inspector General of the FHFA to investigate, but did nothing with the CFPB oversight authority. " CFPB may bring administrative enforcement proceedings or civil actions in federal district court or state court. The Bureau can obtain 'any appropriate legal or equitable relief with respect to a violation of [ f ] ederal consumer financial law, '' including, but not limited to the following : Rescissio... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account November 20, 2016 - I write to yous again because I have a problem with my mortgage I have eight years with them and for some reason they wo n't come by my - mortgages together I have - mortgages paint - different interest i 've been calling them and calling them do n't answer and the one time they did n't answer they did not help me he gave me the runaround they told me when I first got the house eight years ago I was going to be able to refinance both mortgages together in a year while it 's been eight years and nothing One year ago the only thing they did was refinance both of them just so I could low... |
SunTrust Banks, Inc. Mortgage settlement process and costs November 20, 2016 - On -/-/2016 I was going to settlement on a beach property. My daughter and son work in - and this would be my wifes - summer there. Suntrust - - at - we went to - - And - - was third party to over see signing. -. - told my wife an I we would not be going to settlement. - said she did not have a disclosure from sale of my condo, taxes were not pre paid approx -, and we owed - - - and - - from were - funds were coming from. After - hours of calling - - in the Suntrust - office she told me right away she was calling her legal ... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure November 11, 2016 - I am trying to get a principal reduction for my home and have not been able to get it resolved and I need to in order to bring this matter to a resolution.... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker October 13, 2016 - I have had an FHA loan with SunTrust mortgage since 2009 when I purchased my condo for $200000.00 with the help of a mortgage broker who has since left SunTrust. At the time, the condo appraised for $220000.00 but because I had just started working, I still had to pay mortgage insurance since we did not have the cash for a - % down payment. More recently, because of lower interest rates and multiple spam emails from the current broker, - -, I decided to apply for a refinance. Initially - was very helpful, and although I did not qualify for the lowest advertised interest rates s... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account September 26, 2016 - SunTrust Mortgage , Inc is refusing to endorse and release funds from a insurance claim to me in order to have the repairs completed on my home. There is not heat or A/C in my home and the risk of damage increases each day they delay this process... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker August 24, 2016 - I am very devastated of how Sun Trust has handle my loan. I was forced to re-applied numerals times because Sun Trust keeps using the wrong income. I have provided my bank statements for proof of the money I get paid doing carpet installments. I also informed my lander that I don not have any company expenses because they provide me all the materials and tools so I can do the labor. I also told them many times that my home is severely under water by - $130000.00. Sun Trust keeps stating that I dont have enough for an affordable mortgage payment. However my monthly income is $4100.00. and S... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure July 6, 2016 - I applied for a loan modification and was denied. However, Suntrust offered me the option for a conditional short sale. I have met all of the conditions requested, and have repeatedly sent in items that they have re-requested. During this time, they have refused to make a decision and have repeatedly tried to get a decision from the bank based on the completion of the short sale package. My realtor has exhausted all their efforts to get us to closing on time. However, Suntrust has yet to make a decision or even get to the decision making process.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account June 25, 2016 - Our mortgage loan with SunTrust was barely 2 months late when the bank representative did not respond to an email I sent with the funds at least 8 hours before the cutoff notice. I still have a record of that email and the communications I had with the SunTrust mortgage bank representative. The end result was that SunTrust then forced us to complete a modification with their own Wholly owned subsidiary - - - bank which forced us into more fees added to our mortgage outstanding loan and a longer time to process it. This scenario set the stage for at least - other modifications later... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account June 13, 2016 - SunTrust brought my loan - 2012 from - Bank and -. - months after refinancing SunTrust discovered that the MIP was miscalculated. Initially - 2012 at closing, documents signed showed $110.00, SunTrust calculated $250.00. SunTrust admitted that a mistake was made and that they would be responsible for the difference. It was discovered that SunTrust have not lived up to their agreement in paying the difference in the MIP, $130.00, the bank has set up an account with my escrow overage to pay the difference in the shortage in my MIP, that 's illegal for that to happen without ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account June 12, 2016 - During each credit dispute investigation, SunTrust Mortgage has been fraudulently updating and changing information on the account reported by them with bogus payment history. This is nothing short of fraud and a clear violation of my civil liberties under the FCRA 611 ( a ) ( 5 ) ( A ) ( i ) and FCRA 623 ( b ) ( 1 ) for duties to report accurate information. Upon every dispute, they manipulated payment history by swapping current/late payment status around. It appears SunTrust Mortgage was just making an update on the account to satisfy the responsibility of doing a " reinvestigation '' as r... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account June 3, 2016 - this account - is paid in full the original date it was past due makes it told old to report on my credit I have asked before for a full payment history my contract and the letter of assignment ... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure May 30, 2016 - The day after my mortgage payment was do in - my mortgage company started calling and harassing me on a daily basis. At least 6 times a day and I would hang up the phone with - and another would call and a rep for mortgage co. told me if I want them to quit then pay my bills. They call late at night and on weekends. I called - - to pay - mortgage payments in full and they refused to accept them, as they stated they wanted all -. Which my payments are do the first and I was well with in my grace period. I was told not to fill out the hardship package because it would not do an... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account May 19, 2016 - I would like to file a formal complaint against SUNTRUST MORTGAGE. I am receiving correspondence from Suntrust Mortgage almost daily in regards to late payment which was included in a chapter -. The bankruptcy has been discharged and one of the criteria from the TRUSTEES was to make sure mortgage to be paid on time. I have made every payment on time since bankruptcy and Suntrust is continuing to show late fees which has since been paid by bankruptcy court. I made -/-/- and -/-/- payment on time and today I am receiving a registered letter stating I 'm 2 months behind. I have spo... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure May 12, 2016 - This letter appeals and request SunTrust to immediately reinstate my loan into the mortgage modification program. I have made two payments in the month as required and have encountered extreme difficulty with SunTrust in this process. I have had good and open discussions with - - and she along with the home preservations team have been in contact with me on the mess of the payment process and how to fix this mortgage reinstatement nightmare to stay in my home. Even in - -, SunTrust maliciously did not approve my modification based on false public records that I had to correct. ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account May 6, 2016 - My name is - - and I have been a client of Suntrust Mortgage for 5 years. Within these years every 3-4 months I encounter problems with Suntrust. There is an ongoing issue with up front transparency as to what is need by me. One of the issues now is i 'm short in escrow and the payment is going up an additional ( $200.00 ). Currently my budget can not sustain this waive of unforeseen changes. I did a loan modification 4 years ago so why does my payment continue to go up back and forth. I am frustrated to the point of walking out of this home and letting them have it. Any advice you ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account April 20, 2016 - SunTrust Mortgage held the mortgage on my home until - -. An escrow account was established at closing to pay taxes and insurance. SunTrust made a partial payment on the insurance in -/-/-, even though there were funds in the account to cover all charges. The insurance was canceled due to lack of full payment. SunTrust then sold the loan to - - -/-/- due to lack of insurance. I made several calls and wrote letters to them there was never no written response. .An attorney contact them in -/-/- on my behalf still no response.I spoke with them however, they stated they ... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure April 11, 2016 - I was - -/-/- and did not receive income for approximately 5 months. Suntrust placed my mortgage in their home preservation department. I have submitted the same paperwork numerous times and every time they need something else and then the packet expires. I sent 2 full mortgage payments 3 weeks ago based on what I was told by the company, wire to wire transfer, and I received the money back because they will only accept the full amount. I received a letter 2 weeks ago stating my packet was complete and this past Saturday I had to fax pay stubs and today I got a call stating I did not c... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account April 4, 2016 - I paid my mortgage on time. I actually paid them extra money by check. When I went to my bank they had drafted extra money from my account without my authorization. This is the second time they have done this. A few months ago I paid $850.00 cash money to them. The next week I had checks bouncing all over the place because they kept the cash AND took another $850.00 from my personal bank. How do they do that? I did n't authorize my bank or them to take ANY money from my personal bank. This is affecting my reputation and my creditworthiness. In fact it is damaging to my reputation in the co... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting March 28, 2016 - My name is - - on - - 2016 I was pre qualified for the home I wanted to buy in - - by suntrust mortgage loan number -. My credit score is over - I have been workin for the same company for 8 years and I have money in the bank. After an enduring process of all these unheard of stipulations they had me doing which went on for more than 2 months harassing my boss constantly on the phone and getting him to write letters, as if i havent been working and paying my taxes, Also including work on the house before I owned it telling me i was conditionally approved if I fixed cert... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account March 4, 2016 - We got a new mortgage payment from Suntrust Mortgage. They are increasing our monthly payment from $1400.00 to $1800.00. We have revised the information ( see attachment ) and all numbers are the same for the new monthly payment except the property taxes. We went to - county and they increased our taxes by $98.00 per monthy but Suntrust Mortgage is increasign our montlhy payment by $390.00. We do n't have budget to pay this new mortgage payment. ... |