SunTrust Banks, Inc. Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

SunTrust Banks, Inc. Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Pennsylvania

I was - -/-/- and did not receive income for approximately 5 months. Suntrust placed my mortgage in their home preservation department. I have submitted the same paperwork numerous times and every time they need something else and then the packet expires. I sent 2 full mortgage payments 3 weeks ago based on what I was told by the company, wire to wire transfer, and I received the money back because they will only accept the full amount. I received a letter 2 weeks ago stating my packet was complete and this past Saturday I had to fax pay stubs and today I got a call stating I did not complete 1 of the forms correctly.

SunTrust Banks, Inc. customer in Pennsylvania
Apr 11, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

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