SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

FHA mortgage Loan modification,collection,foreclosure District of Columbia

This letter appeals and request SunTrust to immediately reinstate my loan into the mortgage modification program. I have made two payments in the month as required and have encountered extreme difficulty with SunTrust in this process. I have had good and open discussions with - - and she along with the home preservations team have been in contact with me on the mess of the payment process and how to fix this mortgage reinstatement nightmare to stay in my home. Even in - -, SunTrust maliciously did not approve my modification based on false public records that I had to correct. I do not know what to do when I act in good faith and I 'm conscientious to return calls and save my home. I have specific dates, call records, and contents of all calls and can demonstrate everything in this letter.


for more than an hour on -/-/- and could not make the payment online or with them by phone. I was told that my account was " blocked '' and that it denoted a foreclosure was in process even though I had a fully executed modification agreement with SunTrust. I went to a SunTrust branch but it was closed by the time I got there. I went to the SunTrust bank the very next day and made the payment with a bank official on - - - - on -. 2. To my surprise and shock SunTrust sent the check back to me a week later and started foreclosure proceedings. I complained that I did everything I was supposed to do. I was directed to send the check to a - -. address in -, -. It took SunTrust another week to acknowledged the check. I have the postal receipt where I sent it - - mail. It takes - day for mail to go from - to -. 3. When I called SunTrust about the items in " 1 '' and " 2 '', I was informed that I should set up the payment for -, I did so via an ACH draft on account. When SunTrust had n't cashed the check or sent me notice that the foreclosure was removed and officially disregard the foreclosure letter, I withdrew 2 payments from my account to send via -, - or - Express to SunTrust to make sure they had certified funds. 4. After doing so, I called SunTrust and asked that my single point of contact call me back on all of the payment issues and all of the confusion. 5. A week later, SunTrust cashed the check for - and then attempted to ACH my account for the - payment. I was out of town at a funeral and also later that day dealing with a burglary of my deceased fathers home in - when the ACH did n't clear. I did n't know what to do. 6. I immediately called SunTrust and told them that - - had the funds in the account when SunTrust attempted to draft it but I 'm not sure why the ACH did n't clear the second time. I gave them another authorization to do an ACH and the funds were finally collected for - a few days ago. I spoke with - - yesterday who told me that I submitted - NSF items to SunTrust, which is completely false. I only gave them a second ACH ( which was collected by SunTrust ) when all of the confusion above was going on. SunTrust submitted the first ACH to my bank twice when I was n't sure if they would cash the check ( which did clear more than a week after it was sent ). As of now, SunTrust has the two payments for - and - and I should not be removed from the program. With all that is going on, I 'm asking SunTrust to remove the foreclosure ( for the third time improperly ) and fully reinstate my loan. I 'm asking the CFPB to investigate this matter, consider sanctions for violations of the Fair Debt Collection Practices Act, and