Review and analysis of over 604 Conventional Fixed Mortgage complaints against SunTrust Bank
SunTrust Bank consumers have reported over 604 official complaints related to Conventional fixed mortgage. Out of the 604 consumer complaints against SunTrust Bank, 26% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 9% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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SunTrust Bank Mortgage application, originator, mortgage broker February 5, 2016 - Do to recent events that Loan # - is missing a large amount of funds from escrow & loan principal balance, further there is evidence of misapplied, duplicated, removed funds and faulty -. The borrower is requesting evidence which SunTrust has so far ignored. SunTrust stating that they originated the loan but now they are only the Servicer NOT the Note holder/Investor. Certified Copy of the Note, all Assignments and Endorsements. ( see attached official Request ) ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 30, 2016 - I became behind on my last months mortgage which was due -/-/-. A - unidentified call kept showing up on my phone - It turned out to be my mortgage company Suntrust - I talked to them and told them I had previously requested a HAMP package from their - office - they stated they had to ask me to pay the amount of last months payment asap and that they would call EVERY DAY until they were told by the HAMP office that they did not need to or until I paid it. They have called every day sometimes more than once a day since. I consider this harrassment. I have already sent my paperwork fo... |
SunTrust Bank Mortgage loan modification,collection,foreclosure January 27, 2016 - It is with great frustration that I am submitting this complaint. I have requested a loan modification twice with SunTrust to no success.. I am definitely not accepting their decision. They do not want me to appeal the denial. I feel their decision was based on incomplete or un-reviewed information. They have send me a list with various option indicating eligibility and ineligibility. I want my house. I am not accepting a deed in lieu. Why can they work out a plan that will allows to remain in our home. They have not consider the circumstance beyond my control. I was diagnosis with -.. I... |
SunTrust Bank Mortgage loan modification,collection,foreclosure January 21, 2016 - I currently have a first and second mtg with Suntrust Mtg co from - Va. In - - I applied for a Mtg modification. I requested a mtg modification due to reduction in income from retirement. On - -, - I spoke by phone with the modification debt, - and -, they advised of additional information needed. They were n't really helpfull just reading from a script. Then on - - I received a letter indicating that my application for modification was turndowned. How can one day add info is needed and then it 's turned down. I 've called for the rep assisgned to my application ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 15, 2016 - i received a letter from my mortgage servicer stating that my " flood insurance had expired '' I have been with the same lender on the same property for over 5 years and NEVER had flood insurance, therefore it could n't have expired. I called them and told them their letter was in error. they responded that they will be putting a forced policy in place. they stated they sent me a letter of notice -/-/- which I never received. I did receive a second and final notice on -/-/-. I called them when I got it. they said the letter was in error, but that FEMA had notified them that I am in a... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 12, 2016 - After the two years of paying PMI ( Private Mortgage Insurance ) in addition to the mortgage on our house, we applied to have our PMI removed since we had paid off - % of our house value with SunTrust Mortgage Corp. We worked with SunTrust to find out what steps were required - they told us to submit an application to remove the PMI. We did, and a month later we received a letter in the mail stating that we also needed to include a check to cover the cost of the appraisal. We sent off another application, this time including the check, to the PMI department. After over a month of no contact... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 11, 2016 - Our mortgage was sold to Suntrust Mortgage. WE have had nothing but trouble with this company since the sale of the mortgage. First the company did not pay our home owners insurance and we had to call to get that fixed, then they did not pay our property tax, that required another call and being transferred from department to department to get that problem fixed. These problems are not even what my complaint is about. When I called to see what was going on with the nonpayment of my home owners and taxes, I told the person I spoke to that I was on - and would only be able to make my payments... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 8, 2016 - We have been in our home for 2.5 years and have done a lot of work on it. We have a conventional, fixed rate mortgage to which we initially put down 10 % at closing. We have contacted our mortgage provider in order to obtain a reappraisal because we believe the value of the home has increased and that our loan to value should give us at least 20 % equity in the home. The mortgager ( to whom our mortgage was sold by our original mortgage company ) stated that because we have not been in the home for at least 5 years that our loan to value must exceed 25 % equity. Is this consistent with Homeown... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 23, 2015 - I was notified in - that the mortgage payment ( $500.00 ) I paid, - - for the - - due date had not been credited to my loan and was being " held ''. Apparently, my monthly payment was increased ( due a requested review of my escrow ) to account for potential shortage. I did not receive information explaining the increase from $490.00 to $590.00 before paying the historical amount. Once notified, I requested to have additional information sent, inquired into whether a credit bureau mark had taken place and requested that the $500.00 being held be credited to the account a... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 22, 2015 - We purchased a property -/-/- in -, NC. Our mortgage was sold to SunTrust Mortgage. They accepted our flood insurance last year but this year for the renewal they will not pay the premiums out of our escrow. They stated that the insurance is not backed by National Flood Program. Our property is in a - Resource Area and federal flood insurance is not available. We have asked several insurance companies, banks, homeowners association officers and no one has ever experienced this. In addition, we became aware of a NC state law ( Biggert-Waters Flood Insurance Reform Act of -/-/- )... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 22, 2015 - My mortgage was sold to Suntrust Mortgage in -. They sent me correspondences to my home notifying us of the change. We have never been late on a payment and actually pay ahead on our mortgage so it can be paid off early. Everything was fine until -/-/- when I received a phone call from their collections department. They told me that I had not paid the complete amount of my house note. She showed my house note to be $ -. I told her that was not correct that my house note was $1000.00. She disagreed with me. She then put me on hold. After returning she explained that Suntrust ha... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 21, 2015 - I have a mortgage with Sun Trust Bank ( Mortgage # - ) that was issued in - 2015 that includes escrow payment. I was therefore shocked to get a delinquent taxes notice from the county on the same loan for $2700.00, plus penalty and interest payments for $130.00 ( total $2800.00 ). I called Sun Trust to complain about the late payment assessment in -, I was transferred to several people, and none of them were able to provide a reason why a loan with an excess escrow balance could be assessed a delinquent tax penalty. Sun Trust then sent me a statement and check ( for $2500.00... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 14, 2015 - When my loan was originated it included an escrow for - items : 1. property taxes ; 2. Homeowner's/Hazard Insurance ; and 3. a private water and sewer fee. The loan has been assigned to Suntrust Mortgage and they claim that they are not setup to pay the private water and sewer fee. Customer Service hands me off to the tax department, the tax department says I need to talk to the customer service department. I have sent them a copy of the bill, they have a copy of the HUD-1, they can not give me a time frame for their response. The bill is due by -/-/2016. They refuse to give me a time... |
SunTrust Bank Mortgage loan modification,collection,foreclosure December 12, 2015 - I am trying to get a loan modification from SunTrust Mortgage , Inc . I sent my documents in their pre-addressed envelope, but they say they never got it. Today I tried to fax the documents, but the fax phone just rang and never picked up. I am going to try scanning and emailing, and I will resend the documents USPS return receipt. SunTrust does not offer an address for overnight packages. I get the feeling I 'm being - around - that my documents were indeed delivered but are lost somewhere, and that the fax number provided is bogus. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure December 8, 2015 - Suntrust Mortgage : *Forclosed on me while i was -*Denied me for - but the said i was covered a couple years later but never fixed my % *Missing Payments*Did not change -, -, - interest rate to 6 % from 6.875 % on my first mortgage*Did not change my - interest rate from 13 % to 6 % since my - was paid off i deserve the money back*In - was foreclosed on ( THEY LOST A FEDERAL LAWSUIT IN - OF - FOR WRONGFUL FORECLOSURE PRACTICES FROM - TO - ) - - mortgage was paid off and $ - put into an escrow account but when they foreclosed i was never paid this. so... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 8, 2015 - SunTrust Mortgage purchased our home loan from another financial company. Shortly after purchasing our loan they sent us a letter saying that they had no record of an insurance policy covering our home, and that if we did not contact them within 30 days they will purchase insurance for us at an a cost of $1800.00. I have insurance, and have resolved the issue for my case, but I am reaching out to you because I believe that SunTrust 's actions are illegal. They can not ( or should not ) be allowed to spend their customers money without that customers explicit consent. This problem arose beca... |
SunTrust Bank Mortgage settlement process and costs December 1, 2015 - Re : SunTrust Wrongful ForeclosureVictims : - - - and - - -Foreclosed Property Address : - - - - - - -, WA -Loan Numbers : - Mortgage - - Mortgage -In - of 2009 we applied for a Home Loan Modification through Sun Trust Mortgage due to a family tragedy that occurred in - 2009. We were caught in a legal battle for our son and granddaughter, which consisted of - court cases, which depleted our savings. In - 2009 SunTrust Mortgage sent us the Home Affordable Modification Trail Period Plan Agreement requesting we pay $1500.00 for 3 co... |
SunTrust Bank Mortgage loan servicing, payments, escrow account November 6, 2015 - My personal home was damaged recently. The loss is covered by insurance. The insurance company has begun to provide funds for the necessary repairs - approximately $160000.00. The payments are to be sent to me as joint checks between me and our mortgage company. When I received the first payment from the insurance company, I endorsed the check and sent it to our mortgage company, Sun Trust Mortgage - Inc. ( STM '' ). They responded with an - -, 2015 letter with the step by step recipe for how to receive funds to pay the contractor for the necessary repairs. That letter has - pro... |
SunTrust Bank Mortgage loan servicing, payments, escrow account November 2, 2015 - On - - 2015 I realized that I might have problems paying Suntrust mortgage because the house was struck by lighting. I called and spoke to representative who transferred me several times and they completed a three way call with - - - to provide a credit to cover the - 2015 payment. A three way call with all parties stating they recorded and banking info provided to debit the account. - - - agreed and said they would credit it and then receive the payment from me -/-/2015. Suntrust sold the loan to - and never pulled the -/-/- payment as agreed, Did n't appl... |
SunTrust Bank Mortgage loan servicing, payments, escrow account November 1, 2015 - My son and I received the - Mortgage Interest Statement-Form - from Suntrust Mortgage , Inc. We noted in Block # - that it reported $5200.00 as Mortgage interest received from payer/borrower. '' We noted that the - Mortgage Interest Statement reported $4700.00. After making all payments in - and the principal on the loan reducing, we do not understand how the interest paid increased from - to - when the principal decreased. By letter dated - -, - to Suntrust Mortgage Inc., I requested a complete and detailed explanation as to why the interest paid on the loan... |
SunTrust Bank Mortgage settlement process and costs October 19, 2015 - I filed a timely claim form to the National Suntrust Settlement Admin and have verified thru their toll free # that the claim form was received via their website. I have been periodically checking the status thru the automated system and have spoken directly to several different representatives and as of today, the only information being provided is that the deadline to file was -/-/15, checks are to be released -/-/2015, and that there is no further information or an exact date for payments to be issued. Are they not bound by any law to distribute payments to eligible borrowers w/i a ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure October 19, 2015 - This is a call for help from - - US Veterans who were scammed by - banks : SunTrust and - -. -/-/- we closed on an $800000.00 thirty year home loan at 5.8 % interest only for ten years. Monthly payments $ -During year eight we called SunTrust to explore what alternatives we might expect to have at the end of year ten. We had a perfect payment history on this loan. We wanted to talk about converting our loan to a principle and interest loan through a simple modification or refinance at this time since mortgage rates were at historically low. We were advised by SunTrust ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure October 13, 2015 - We have a mortgage with Suntrust and owe more than the the property is worth. We attempted to sell the property for the amount owed on it, but after many months of being listed with a realtor, we could not find a buyer. So we began the short-sale process -/-/- and found a buyer ( -/-/- ). Suntrust delayed the process so long that we lost the buyer ( it was a - exchange and there was a deadline by which the sale had to close -. We have found other buyers since then - all below what we owe but at fair market value ). Suntrust has not allowed any sale to go through. Then we req... |
SunTrust Bank Mortgage loan servicing, payments, escrow account October 13, 2015 - On my previous mortgage with SunTrust which I refinanced to a new mortgage with SunTrust I had my sanitation taxes paid through my escrow. In my initial estimates of payments it was included to be escrowed but when it was time to close the loan it was left off. I made the inquire about why and I was instructed to just call in when I received the next bill and they would add it to the escrow payments. When the bill came in I call Suntrust Mortgage multiple time and spent hours on the phone attempting to get the bill paid. I was told multiple times that I would receive a call back from a supervi... |
SunTrust Bank Mortgage loan servicing, payments, escrow account October 6, 2015 - refer to CFPB case # - - - Suntrust removed disputed mortgage lates reporting. Supporting documentation was provided to support error. Please remove SunTrust Mortgage late. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account October 4, 2015 - I make multiple payments towards my monthly mortgage balance. The payments are not applied to my mortgage at the time of payment but are held in a ledger account until the entire minimum is received. I believe this practice is wrong and does n't benefit me the mortgage holder. ... |
SunTrust Bank Mortgage application, originator, mortgage broker September 29, 2015 - I received exceptional service from my lender and it angers me that I can not comlain about it ... |
SunTrust Bank Mortgage settlement process and costs September 29, 2015 - My mortgage lender did n't include any PMI on any of my good faith estimates or HUD documents until he showed up at closing. We had just sold our house that morning and wired the money to buy our new place. When I was handed the contract while we sat across the table from the seller was the first moment I noticed the payments were so much higher. I asked about why it was higher and was told that the payments went up because the home insurance and taxes had been underestimated. I still did n't see it adding up but felt forced to sign because at that point, we had no where to move back to, our o... |
SunTrust Bank Mortgage settlement process and costs September 26, 2015 - This is the - time I have felt it necessary to file a complaint about Suntrust Mortgage ( see CFPB case # - ). On - -, 2015 I started the process of doing a refinance with Suntrust, which has been my mortgage company for many years. Because of my good credit history in general and with Suntrust I was told at the time that this should be a fairly easy refinance. After now making - additional mortgage payments at the old rate of 6 %, with another coming due the -/-/-, I still have not closed on my refinance. I have heard many excuses for the delays none of them involving a pr... |
SunTrust Bank Mortgage application, originator, mortgage broker September 22, 2015 - My mortgage loan was with SunTrust and in - 2013, they transferred my loan to - as a bankruptcy mortgage loan to service. I never filed bankruptcy nor was I ever late or behind on my mortgage. this has caused my credit score to decline and I cant refinance my home. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure September 17, 2015 - I have been struggling to make my mortgage payments of $2400.00 per month. I have consistently been late, however, I have consistently made them. I am currently only 45 days late - - & - - and I am prepared to make the - payment, which will make me only 15 days late. I am currently paying 7.5 % interest. Suntrust is my loan servicer and - Bank is apparently my loan investor. I have filed all of the mortgage modification paperwork necessary. I would consider any option which would allow me to keep my home ; however, modification of my interest rate was really what I would pr... |
SunTrust Bank Mortgage loan servicing, payments, escrow account September 8, 2015 - Suntrust Mortgage claims my escrow account is too low due to an increase in both my property taxes, and home owners insurance. They are asking for more money each month. I investigated their claims, and they are false. I believe Suntrust Mortgage is practicing fraudulent and unfair business relations. An Internet search revealed similar claims to mine. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure August 24, 2015 - Lost condo to foreclosure due to Suntrust failure to properly and timely process modification. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 22, 2015 - We contracted with a local - company to provide a mortgage for a new home until our current home was sold. - -, 2014 : - Mortgage sold the mortgage to SunTrust. We paid on time every month ; no delinquencies. - - : I requested payoff figures for the loan by phone and senta check for the quoted amount via USPS Next Day delivery. - - : I received a letter from SunTrust confirming the payoff amount, covering the period until - -. This matched the funds I sent - -. - - : I received the USPS confirmation, signed - - in -, VA. I checked my bank and ... |
SunTrust Bank Mortgage application, originator, mortgage broker August 21, 2015 - I am trying to get a HARP Loan from -, but my equity loan is with SunTrust. This problem between the - banks has been going on since - 2015. SunTrust was supposed to sign a Subordination for my Equity Loan. I sent my check on - - for $250.00 with the paperwork from - bymail to the bank. Three weeks later they did not receive it. I then tookthe paperwork and new check to the bank and gave it to the branch Mgr, - -. I just received another letter saying that the they would not sign thepaperwork because they did not receive the check or paperwork. I havecashed check! It ... |
SunTrust Bank Mortgage credit decision / underwriting August 20, 2015 - We had a contract for the sale of our home from a - who had a letter of pre-qualification for $650000.00 from SunTrust Bank. The buyer complied with all the requirements were given successful progress reports from the Loan Officer and as per the - -, 2015, purchase agreement surveys were done, inspections were done, small termite was fixed and home tented as per the contract requirement, we moved out and sold our furniture and today, the day before the closing, the Loan Officer at Sun Trust bank called the buyer and notified him that they were soon sending a letter of denial which c... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 17, 2015 - I have had a mortgage loan with Sun Trust Mortgage for almost 10 years. In that 10 year period I was late only once with my payment. My interest rate is 6.8 % and I have tried twice to refinance with Sun Trust at a much lower rate. Both times I was told I did not qualify. I find it ironic that I do n't qualify when I have been making my payment on time for 10 years. I also have had credit cards with Sun Trust for years and I have never just made a minimum payment or been late. I have always been in good standing. Is there anything that can be done to lower my interest rate with Sun Trust? I ha... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 10, 2015 - SunTrust took over the Mortgage Servicing of my mortgage in - 2015. I got my first notice from SunTrust on - -, 2015, ( attached ). The previous mortgage servicer sent me partial information on the transfer before that. SunTrust also sent me a statement dated - -, 2015 stating I was Past Due $570.00, apparently for the - - payment. They said I needed to pay $1100.00 to bring the mortgage current. I have no idea how they got that unless they were trying to collect the - payment 29 days in advance. I use an automatic Billpayer system for all my bills. SunTrust gets a ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure August 6, 2015 - In -/-/-, I called The SunTrust Mortgage Escalation Resolution Team. The person who answered the phone said she could take my request verbally. I told her I was requesting a copy of all the information re my mortgage # -, that they sumitted to the Hamp Administrator and the National Settlement Administrator. The person, whose name I have, said she would take care of this. It has been over 30 days and I have heard nothing. I called yesterday, and the person who answered the phone, said I have to submit my request in writing. A month wasted!!!! I have requested info by phone.in the past ... |
SunTrust Bank Mortgage credit decision / underwriting July 14, 2015 - During a recent approval process for a mortgage from a Colorado lender, a credit report revealed that SunTrust listed a -/-/- former mortgage, unrelated to me of which I will explain, as Foreclosed. This home was clearly awarded in a divorce settlement ( court document provided and highlighted ) -/-/- where former spouse was to ... receive sole and exclusive ownership ... '' would be responsible for the monthly payment of the mortgage, the home equity line, taxes, and all other debt associated ... '' and holds the Husband harmless from any liability associated.. '' Furthermore, ... |
SunTrust Bank Mortgage credit decision / underwriting July 13, 2015 - In the process of refinancing my house with suntrust mortgage company I was providing all the documents required and following all their instructions to have my house refinanced. The whole time I was being led to believe that everything was on track. during this time I was told that I need an appraisal on my house and that cost -. Everything is on track I believe. I would call suntrust to follow up on the progress of my refinance and was told that paperwork was being processed. Approximately two weeks after the appraisal someone from suntrust called me and said that I was denied to refinanc... |
SunTrust Bank Mortgage settlement process and costs July 9, 2015 - The suntrust HAMP settlement form arrived does n't list the correct amounts due me & my now deceased co-borrower and does n't list a loan review '' which is necessary as I only missed - payments over the entire life of the loan but have had the loan stretched additional - years and - added to balance due. In the catagories - and - according to settlement letter, are incorrect. Stating I had only - trial periods during my loan modification process, I had - sets of loan documents and - different trials periods over the course of - years, which I made all payments on t... |
SunTrust Bank Mortgage loan servicing, payments, escrow account July 8, 2015 - On Monday, - -,2015 I received a notice from my mortgage company that monthly payment would increase by - dollars. I contacted SunTrust mortgage company and was informed that the increase was due to my property taxes going up by over - dollars. After learning this, I went in person to - - tax assessors office and the - county tax office. At both locations I was informed that they had not provided SunTrust mortgage company with any tax information. And they did not have any idea where SunTrust mortgage was getting their information. My wife and I are senior citizens. A -... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 24, 2015 - I was sent an invite to sign up for a 'Bi-Weekly ' mortgage payment plan from SunTrust - Went into a - - Florida office in - 2015, the 'Personal Banker ' had to call the main mortgage office to get more information about the plan because she did not know how this new plan worked. I just received an email letting me know that I owe 2 months mortgage payments simultaneously for the - month, this was never disclosed, also a late fee which needs to be waived. This now looks as though I am late and was told that it would go to credit reports if not paid. I think this is not good busi... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 24, 2015 - Monday morning -/-/2015 we had a disturbing experience while visiting the SunTrust - VA branch. For over a year and a half, we have had a home mortgage with SunTrust. Several times we have received communications from the bank suggesting that we consider making biweekly payments instead of - a month as we had been doing. This seemed like an interesting idea, and we tried to sign up, which necessitated several unhelpful trips to the branch. It finally started to happen with - payments being taken out of our - - account on the - and - of -, against a due date of -... |
SunTrust Bank Mortgage settlement process and costs June 23, 2015 - On - -, 2014 I received a letter from SunTrust mortgage - see attached - ) about my statutory right to receive refund of unearned premium of my Private Mortgage Insurance ( PMI ). Encouraged by this news, I started the refinancing process and completed it in - with a new mortgage which did not have PMI - see attached - ). I had upon origination of the original loan prepaid full premium of my mortgage insurance and following the Homeowners Protection Act 12 U.S. Code 4902, I submitted a request for refund of unearned premium ( see attached - ). I am yet to receive a form... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 21, 2015 - I pay my mortgage with direct withdrawal from a bank account with the same bank, Suntrust, that owns my mortgage loan. My payment is a little over $900.00 a month and I pay $1100.00 - a month ( I just raised the amount to - from - ) with the additional amount put toward my principal. I have specified multiple times ( verbally and in writing ) that this amount was to be put toward my principal. Several months into paying my mortgage, I started receiving a Prepayment Notice '' telling me they were applying this extra money to my mortgage payment and not to my principal and that now... |
SunTrust Bank Mortgage application, originator, mortgage broker June 18, 2015 - I have been trying to obtain a mortgage from a financial institution for over 3 months. In this time frame, they have requested irrelevant and personal information, neither of which pertained to my loan. I have gone above and beyond providing whatever they asked for to the best of my abilities until I had finally had enough and told them they were invading my privacy. I have an almost - credit score and no debt on my credit report. I have been dragged along and promised on - specific occasions that I was 100 % approved only to be followed by and now we need this, BUT you 're still 100 %... |
SunTrust Bank Mortgage loan modification,collection,foreclosure June 17, 2015 - My complaint is in reference to a complaint I submitted with CFPB in the past ( # - ), my home was wrongfully foreclosed upon in 2010. Due to this situation, I have received - settlement and have been recently notified to receive another settlement by the Georgia Department of Law. I would like to have the foreclosures removed from my credit report. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure June 11, 2015 - Called - Suntrust HAMP Settlement Friday evening - - in Refrence to Suntrust Hamp settlement. My question was WHY do n't I qualify. It is a - Loan. I waited on call back from - neutral party - - - - on Wednsday - -. Got an email from - - on - - - stating that I am eligible to participate in the settlement and a Participation Packet would be mailed to me at address on file. I received another phone call and email on - - from - saying sorry for the confusion but the person that sent me the email saying that I 'm eligible made a mistake ''... |
SunTrust Bank Mortgage credit decision / underwriting June 10, 2015 - I refinance my mortgage and it has been almost 2 months since my mortgage has been paid in full and Suntruct will not refund the money that was in my escrow account. ... |
SunTrust Bank Mortgage application, originator, mortgage broker June 5, 2015 - Update # - : It is now Friday, - -. Our mortgage loan did not close. Despite the transfer of all settlement documents to the closing company last night after - ; the snatching of the last available appointment the closing company had for today at - ; after all questions had been answered and verified to the MI Company - after SunTrust said, all we are waiting on is the MI Certificate of Coverage which we will get in the morning ... and knowing they would send it straight to the closing agency ASAP ... We were called by the bank at - today, Friday - -, and told, The... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 4, 2015 - Refinance my mortgage paying off the mortgage I had with Suntrust on - -, 2015. They ( Suntrust ) was supposed to send me a cheque with my balance on the escrow they are holding for the amount -. Up to today I have not received the fund. They are claiming that they have send me by check the above amount and I have not received it. Let me point out no letter has been lost and I have even received their latest communication final escrow account disclosure send to me on - -. In their they are claiming that they have refund me. I keep calling them and they keep saying the check was ... |
SunTrust Bank Mortgage application, originator, mortgage broker June 2, 2015 - Our sales closing date was today, - -, 2015. - - - Our loan application package was submitted in full with the understanding from our chosen lender that as soon as all the papers are verified as received, we will pass them to the underwriter '' - every. single. document. requested was provided to the lender and the lender confirmed receipt in full. **-! ** - - The package was given to the underwriter. - - - a few additional documents were requested. These were provided by return email within - business hours. Monday, - - - was a holiday. Friday, - - at -... |
SunTrust Bank Mortgage loan modification,collection,foreclosure May 22, 2015 - SunTrust has committed multiple violations of the mortgage servicing rules in regards to an application for a modification made on behalf of my client. Those violations are described in detail in the attached documents. - -, - ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account May 21, 2015 - On -/-/- I received a Short Year Escrow Account Disclosure statement from - because the servicing of my account was being transferred to SunTrust mortgage ( I had an escrow balance of - ). SunTrust ( ST ) sent my first invoice on -/-/-. I will note that my mortgage with green tree was $ -, once moved over - - that amount was reduced to $1300.00, and according to ST my escrow balance was $2300.00 - I paid the - on -. Then on -/-/14 I received another invoice from ST in the amount of $1600.00 - I paid that in - installments of $830.00 on - and -... |
SunTrust Bank Mortgage loan servicing, payments, escrow account May 14, 2015 - My home mortgage service was transferred to SunTrust Mortgage , Inc. from - - -. The automatic payments were canceled as a result. The same day I received the notice of transfer, I signed up with SunTrust Morgage , Inc. for automatic payments. SunTrust Mortgage , Inc. will not process the automatic payment request, which is making the payment late. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure May 11, 2015 - When I first started this process my rent was -, which it was becoming invariable to us at that moment, I was on time on my payments at that time. I had never missed a payment ; one day I received a letter from Suntrust Mortgage inviting us to apply for a home loan modification. Since we really need the help and before we could n't afford our rent any longer we applied for a loan modification in 2009 due to loss of income. I was put on a trail payment for $1100.00, that amount we were able to pay it, we were supposed to be on the trail payment for 3 months. After 5 months still on the tra... |
SunTrust Bank Mortgage loan servicing, payments, escrow account May 2, 2015 - I was behind in my mortgage with SunTrust Bank so I filed for a modification on my mortgage, Instead of lowering my payments they have raised it considerably. If I am a day late they make me start over and charge me to do so. my payments use to be in the $600.00 range and now its in the $800.00 's. I feel that they are taking advantage of people that are having a hard time making payments. I am struggling with this payment. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account April 28, 2015 - Dear, My loan 30 Yr Fixed with PMI used to be serviced by - Mortgage and in - 2014 started being serviced by SunTrust Mortgage. I had requested to pay down my principal balance to remove the PMI. I ordered and paid for the full appraisal which is great. According to my loan documents and to an email ( in writing ) from SunTrust, the principal payment should bring the LTV to 80 % in order to remove the PMI. and here 's what happened:-- First Issue : SunTrust violated the agreements : after completing the appraisal, they informed me that mt LTV should be 75 %, therefore I had to pay mor... |