SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Georgia

I currently have a first and second mtg with Suntrust Mtg co from - Va. In - - I applied for a Mtg modification. I requested a mtg modification due to reduction in income from retirement. On - -, - I spoke by phone with the modification debt, - and -, they advised of additional information needed. They were n't really helpfull just reading from a script. Then on - - I received a letter indicating that my application for modification was turndowned. How can one day add info is needed and then it 's turned down. I 've called for the rep assisgned to my application but never able to get thru ( - )