SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Michigan

I was notified in - that the mortgage payment ( $500.00 ) I paid, - - for the - - due date had not been credited to my loan and was being " held ''. Apparently, my monthly payment was increased ( due a requested review of my escrow ) to account for potential shortage. I did not receive information explaining the increase from $490.00 to $590.00 before paying the historical amount. Once notified, I requested to have additional information sent, inquired into whether a credit bureau mark had taken place and requested that the $500.00 being held be credited to the account as appropriate. I then set up the additional $100.00 payment to be dispersed ( -/-/2015 ) as well as paying the - - payment due ( $600.00 ), which I was informed was going to be the new payment moving forward. Since completing, I have received - calls, that I now view as harassing in nature, in which Suntrust Mortgage is claiming I owe an additional $490.00 ( on top of most likely late fees charged in error ). I do not agree with these tactics, as I 've not failed to meet the standards outlined within my contract. I pay my mortgage every month, the required amount and have been more than willing to adjust as needed. As of now, should Suntrust Mortgage fail to update and correct their records on file, should I incur any form of negative impact from their inabilities, I will seek legal counsel.