SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

I have a mortgage with Sun Trust Bank ( Mortgage # - ) that was issued in - 2015 that includes escrow payment. I was therefore shocked to get a delinquent taxes notice from the county on the same loan for $2700.00, plus penalty and interest payments for $130.00 ( total $2800.00 ). I called Sun Trust to complain about the late payment assessment in -, I was transferred to several people, and none of them were able to provide a reason why a loan with an excess escrow balance could be assessed a delinquent tax penalty. Sun Trust then sent me a statement and check ( for $2500.00 ) one week after I complained about the delinquency assessment stating that my account has excess escrow payment in it. I called Sun Trust again today - -/-/2015 - to follow up on the matter, and after over 1 hour of being transferred to several employees, none whom were still able to explain the delinquent penalty of $130.00. They finally tried to claim that it was my fault because I should have been following up with taxes authorities to make sure that property taxes were timely paid. Is a mortgagor responsible for timely payment of escrowed amounts for a non-delinquent mortgage?