SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

On - - 2015 I realized that I might have problems paying Suntrust mortgage because the house was struck by lighting. I called and spoke to representative who transferred me several times and they completed a three way call with - - - to provide a credit to cover the - 2015 payment. A three way call with all parties stating they recorded and banking info provided to debit the account. - - - agreed and said they would credit it and then receive the payment from me -/-/2015. Suntrust sold the loan to - and never pulled the -/-/- payment as agreed, Did n't apply the -/-/- payment that I paid and submitted information to - that my last payment was in -/-/- with no insurance on the home even though it is attached to the mortgage. I only found out when - sent me my first statement requesting proof of insurance that no payment had been paid to my account. When I called Suntrust they said they have no record of it even though my Bank account shows the opposite. - - - has provided documentation twice to them. - is now my primary mortgage company which a payment was made but my credit and late fees had taken a negative hit due to their negligence because they violated RESPA. - said they have until -/-/- to fix the situation which no current statements show any progress. Since they did not pay any payment I am now 2 months behind instead of current which will be currently eventually but not for a while. Suntrust has also refused to take any responsibility since they no longer own the loan.