SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Florida

I am trying to get a HARP Loan from -, but my equity loan is with SunTrust. This problem between the - banks has been going on since - 2015. SunTrust was supposed to sign a Subordination for my Equity Loan. I sent my check on - - for $250.00 with the paperwork from - bymail to the bank. Three weeks later they did not receive it. I then tookthe paperwork and new check to the bank and gave it to the branch Mgr, - -. I just received another letter saying that the they would not sign thepaperwork because they did not receive the check or paperwork. I havecashed check! It was cashed on - -. - said they could notaccept the canceled check I had in my hand! This is the bank thatactually cashed the check out of my account. So once again I went to thebank and handed a new check and paperwork to - - - - Florida. This again is holding up the HARP loan from -. It 's been 4 months because they have either lost or ca n't keep theirpaperwork in order. Then they sent me a letter saying they did n't think Icould meet my financial obligations. Which I have been doing for thepast 20 years and my FICA score is -. Then they sent me theMISSING check back in the mail.