Review and analysis of over 121 Other Bank Product/Service complaints against Amex
Amex consumers have reported over 121 official complaints related to Other bank product/service. Out of the 121 consumer complaints against Amex, 21% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 26% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Amex Bank account or service using a debit or atm card July 28, 2016 - I call to American Express prepaid card on -/-/2016, Regarding a re occurring debit that was not authorized by me. I had contracted - - DBA - the weeks prior tto me calling AME- prepaid to obtain copies of authorization to debit the account on a monthly basis. I was not able to obtain any documentation from them regarding a contact or a withdrawal authorization. On - -, 2016 I received an email for The Blue Bird Team stating charges were justified based on their investigation and will provide me documentation. I have been in communication with them and they are stating the... |
Amex Bank account or service account opening, closing, or management July 20, 2016 - On - - 2016 Bluebird By American Express locked my DEBIT card out due to a credit added to my account, they said that was against their policy which I figured was not due to you can transfer money from - account to another you can have direct deposit from an employer. I am a - and I had a client which I replaced a part on his truck he bought the part cash and he gave me the old part to turn in for a credit which was how he paid me for the labor, I went to the vendor that he bought it from and they issued me a credit seems I did not have an account with them they needed to put it on... |
Amex Bank account or service account opening, closing, or management July 5, 2016 - My American express - for cash credit card got expired around - 2015 and I updated my contact details accordingly in account. But still did n't receive my new card to perform transactions. On top of it still need to make payments. I keep calling them and almost called them 10 times to send my replacement card and requested to send tracking details. Neither they could deliver nor provided tracking number. But always asked me to call once notification email came from them. So I want to note a complaint and want necessary department take required action.... |
Amex Bank account or service deposits and withdrawals June 21, 2016 - My Serve prepaid account was closed. I have yet to request our FINAL statement ledger showing deposits, withdrawal and ending balances. We were only sent some statements but not all. Most importantly the final accounting of the main Serve account as well as the - subacccounts associated with it.... |
Amex Bank account or service account opening, closing, or management June 8, 2016 - American Express had a - Membership Rewards bonus for a new AME- Platinum Card. I have had numerous AME- cards over the years so I believed I only had the Business version of this card. I asked on their live chat and I was given the list of previous cards, this personal Platinum Card was not on this provided list. I even asked him to verify before I applied, he assured me I never had this card. After charging over - on the card I was told online that I indeed had the card. I asked him to pull the chat and he said the agent made a mistake. The classic issue here is that AME- can tell you ... |
Amex Bank account or service deposits and withdrawals May 20, 2016 - I sent my - check in to my Bluebird account. They have guidelines on how I can deposit which are : How do I add Checks by Mail? You can add funds to your Bluebird Account by sending a check in the mail to American Express ( " Check by Mail '' ). This is an easy way to add funds if you do n't have access to the Bluebird Mobile App or want to add a check greater than $2000.00. We accept checks of any amount in the mail as long as they meet eligibility requirements and you stay within your total annual account load and balance limit of $100000.00. * How do I add funds from a check to my ... |
Amex Bank account or service account opening, closing, or management May 2, 2016 - I, - -, have been receiving numerous emails from Gold Delta Sky Miles Credit Card, offering : - bonus miles, check your first bag free on every Delta flight, and priority boarding. My husband and I do a lot of traveling, so I thought that I would take advantage of it. I filled out the application on line and emailed it to American Express. On - -, 2016, I received an email back from American Express, saying that they received my application. Ref : - On or about - -, I received a letter from American Express, advising me that they need a letter from my Banker stating th... |
Amex Bank account or service using a debit or atm card April 17, 2016 - I withdrew $500.00 from - Bank 's ATM ( - - - -, MN - ) When I tried to take my money it seemed to be stuck and I only received $240.00. I immediately went inside the bank and told them what happened and they told that I had to contact the debit card company. I called American Express Serve customer assistance and they filed a disputed transaction on my behalf. I was told that it would take 10 business days to process the dispute and I would receive an email to submit my statement, I did that right away. After 10 days I heard nothing and they would email the dispute team ... |
Amex Bank account or service using a debit or atm card April 4, 2016 - I am submitting in regard to case number - I had already filed a complaint and gotten a response. The - bank done what they needed to do after investigating the initial complaint ( - -, atm didnt ' give money/filed all proper disputes/etc ) and they had responded saying that they had keyed in a credit thru their processor to American Express ( which is the card I had used at the atm ). Well, American Express has closed my card without my knowledge first and now I am wondering how I am supposed to get the credit that was keyed back in to my card? ... |
Amex Bank account or service account opening, closing, or management March 7, 2016 - I am losing my home and thus will have a physical address and my credit card, American Express, requires one for my account. Apparently this is a requirement for the Patriot Act but if I do not have a physical address, I can not provide one. What do those of us without physical addresses do? ... |
Amex Bank account or service making/receiving payments, sending money February 23, 2016 - On - -, -, I submitted a bill payment using my American Express Bluebird account to my daughters ' -. According to American Express Bluebird, the check was cleared on - -, -. However, after speaking to the payee ( the - ) in late -, I was informed that she never received the check. She verified with her bank records and no deposit in that amount was ever made. We believe the payment check was stolen from her mailbox and deposited fraudulently. I subsequently contacted American Express to file a payment dispute on - -, -, which was denied 24 hours later. I co... |
Amex Bank account or service deposits and withdrawals February 12, 2016 - When I asked the representative for American Express Serve what country he is in, he stated " United States ''. I do not want to give out my personal social security and date of birth to persons outside of the United States. He lied to me to get the last - digits of my social security number.. When his supervisor answered the phone she, I asked her what country she is in, she started to dance around the question, then answered " - ''. I asked the question because I do not give out my personal information to service people not in this country. This is fraud. This is fraud at the servic... |
Amex Bank account or service deposits and withdrawals January 21, 2016 - Re : Case # - So is the result that my - options are to either sue American Express Centurion Bank in small claims court or allow them to keep $1400.00 of my money that they have admitted that they received custody of in my behalf? And you have no authority nor can refer me to an authority for assistance with my issue? ... |
Amex Bank account or service deposits and withdrawals December 23, 2015 - I went to an ATM in royse city, tx on -/-/15. I attempted to pull out $100.00 from my - card from American Express. a transaction record then printed showing that $0.00 was dispensed. I called BlueBird because although $0.00 was dispensed, they removed it from my account. They told me that I would need to dispute this. I sent them all the documents they asked for and they told me it would be 10 days. Today ( -/-/15 ) I received email that the dispute was denied. I called the Atm merchant and they explained to me that the dispute was received but they sent nothing back beca... |
Amex Bank account or service using a debit or atm card December 19, 2015 - American Express debit card/Serve card has reduced my account by $48.00 without any debits to incur this! My balance now reads $2.00. I believe it should read $51.00. The online balance was $90.00 on -/-/15. I have a copy of this if you need it. Then on -/-/15 the balance was $59.00 online. From - the total debits = $38.00. I called the company yesterday and the guy who answered me denied there was an inaccuracy. He was VERY mean and TOO argumentative! ... |
Amex Bank account or service account opening, closing, or management December 16, 2015 - American Express reported a collection account on my personal credit report even though the collection account is not my personal account. The borrower on the subject American Express account is a corporation which is " - - - - -, - '' and has a corporate tax id # of -. Thus, this corporation, and not me individually, is the borrower. Because I am not personally the borrower the reporting information has no reason to reflect on my personal credit report ( My social security number is - ). The corporation is the borrower, not me, and is a separate and distinct legal enti... |
Amex Bank account or service using a debit or atm card December 15, 2015 - - : The following is the over view of my issue with AME- debit cards. This issue has occurred nearly a dozen times. The issue is AME- making an error in processing a payment/ return. The amount of time to have wrongly removed monies from the account runs nearly 8 business days which is nearly 2 weeks of a consumer not having access to their own money. Although VP 's contacted me, the error was not corrected. I am contacting you concerning the recent scandal involving the - -. Due to a similar issue with AME-, I will be addressing the issue in the same manner as I and my partners add... |
Amex Bank account or service using a debit or atm card September 15, 2015 - On -/-/2015, I purchased an - & - - from an organization known as - with an effective date of -/-/15. My monthly premium was supposed to be $36.00 but when I received my receipt via email, I realized that I was charged a total of $120.00 for down payment via American Express ending in -. I contacted - to cancel my policy on -/-/2015 but was told that I am unable to cancel because I should have cancelled it at least 2 days before the effective date of my policy. This cancellation policy was not disclosed with me before I bought the policy and the receipt ... |
Amex Bank account or service using a debit or atm card August 22, 2015 - American express business accountwas used by an employee without my knowledge has been 8 years and is still on my credit report. ... |
Amex Bank account or service deposits and withdrawals June 27, 2015 - I apply for America Express Serve Card and they advertised early deposit and on -/-/2015 did not process my direct deposit. ... |
Amex Bank account or service using a debit or atm card April 24, 2015 - On - - 2015 about - est time, I called American Express too see when my reward card was going to shipped when speaking with a rep. I was informed my card was being sent too the wrong address, he stated he was going too have the shipping expedited and i should receive my cards within - buisness days. I called - times and spoke with - different reps and was old - buisness days. Today ( -/-/2015 ) I called in too see if the cards had be sent out and i was told by one rep that i would have too wait - buisness days. I ask too speak too his manager because that wasnt wh... |
Amex Bank account or service account opening, closing, or management April 19, 2015 - American express reserve issues debit cards based on email verification, not a real identity of the person like social security number.I received a debit card sent by a scammer and I deposited $500.00 towards comcast service for 5 months as a promotion.Scammer even sent me all details about comcast services and when called the number it said - menu. Actually scammer filled my information and gave his email and when american express sent him email confirmation, he clicked and got approved a debit card for - without depositing single penny. I Can not imagine opening an account without re... |
Amex Bank account or service using a debit or atm card April 16, 2015 - Dear Sir or Madam, While checking my personal credit report, I noticed an unauthorized and fraudulent credit inquiry made by AME-. I did not authorize anyone employed by this company to make any inquiry and view my credit report. AME- has violated the Fair Credit Reporting Act Section 1681b ( c ). They were not legally entitled to make this fraudulent inquiry. This isa serious breach of my privacy rights. I have requested that they mail me a copy of my signed authorization form that gave them the right to view my credit within five ( 5 ) business days so that I can verify its validity and advi... |
Amex Bank account or service making/receiving payments, sending money April 13, 2015 - CFPB complaint response to - # - - To American Express response original complaint against Amex. To Amex in your initial letter of response of - -/-/2015, you requested a 60 day response time but chose to exercise and respond to my letter of demand PARTIALLY within 10 days. In regards to your letter of response a few documented facts need to be - established. - - did call on - -/-/2015 with my phone response of - NOT -. and is documented. In addition - on her initial phone call never notified me the phone conversation as being recorded and only in a later p... |
Amex Bank account or service account opening, closing, or management March 28, 2015 - From - - - - : American Express Business Credit Card Marketing proceduresI have been an AME- customer since -/-/- and pleased with service, until ... I start getting unwanted solicitations for a business line of credit **for a business I have no association with** When I call, they tell me it will take three months to correct the error. In the mean time, every two weeks I get an invitation to open a line of credit with this erroneous business. 1 ) Opt out procedures typically are 30 days- waiting 90 days is unacceptable2 ) I have nothing to do with the business they assigned m... |
Amex Bank account or service deposits and withdrawals March 23, 2015 - I paid $500.00 cash ( see attached receipt ) at a - to add $500.00 to my prepaid American Express Serve card. The money was not uploaded. I have since contacted - card services to verify the money was surrendered to -. I also filed a dispute with American Express Serve in which they pretended to investigate the matter ( without asking for the store or a copy of my receipt or any relevant information ). They then replied that they did not find the transaction. ... |