Amex Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

Amex Bank account or service department,

Other bank product/service Account opening, closing, or management Texas

I am losing my home and thus will have a physical address and my credit card, American Express, requires one for my account. Apparently this is a requirement for the Patriot Act but if I do not have a physical address, I can not provide one. What do those of us without physical addresses do?

Amex customer in Texas
Mar 07, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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How Amex handles Account opening, closing, or management complaints

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints3/20127/20129/201210/201211/20121/20133/20134/20135/20139/201310/201311/201312/20132/20143/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201512/20153/20164/20165/20166/20167/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexAccount opening, closing, or management71.2%18.3%8.7%1.0%1.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management3.7%66.2%15.8%8.6%1.8%3.3%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
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