Amex Bank Account Or Service Complaint

Other bank product/service Using a debit or ATM card

Amex Bank account or service department,

Other bank product/service Using a debit or ATM card North Dakota

American Express debit card/Serve card has reduced my account by $48.00 without any debits to incur this! My balance now reads $2.00. I believe it should read $51.00. The online balance was $90.00 on -/-/15. I have a copy of this if you need it. Then on -/-/15 the balance was $59.00 online. From - the total debits = $38.00. I called the company yesterday and the guy who answered me denied there was an inaccuracy. He was VERY mean and TOO argumentative!

Amex customer in North Dakota
Dec 19, 2015

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20122/20133/20137/201310/201312/20131/20142/20143/20144/20148/20149/201412/20144/20157/20158/20159/201511/201512/20151/20162/20164/20167/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexUsing a debit or ATM card60.6%36.4%3.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card0.1%4.4%2.1%1.5%2.7%24.6%63.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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