Seterus, Inc. Complaints

Seterus, Inc. consumers have reported over 120 official complaints. Out of the 120 consumer complaints against Seterus, Inc., 31% were disputed by the consumer (i.e. the consumer was not happy with how Seterus, Inc. responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against Seterus, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.

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New Seterus, Inc. Consumer Complaints


Seterus, Inc. Mortgage trouble during payment process

November 22, 2017 - Remove the escrow account for loan # - due to insufficient capabilities of Seterus Inc and its contracted vendors in respect to managing the escrow account. In reviewing the escrow analysis history of the escrow account, the following observations have been made : 1 ) In the escrow analysis dated -/-/- there was a shortage/deficiency in the amount of $220.00. To counter the shortage/deficiency the payment was increased by $37.00 from $1500.00 to $1600.00 over a 12-month period. 2 ) In the escrow analysis dated -/-/- there was a shortage/deficiency in the amount of $170.00...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

June 3, 2016 - On -/-/16 a loan modification package was submitted. On -/-/16 a call was placed to check if anything else was needed. The - form needed to be updated and it was submitted the same day. On -/-/16 a call was placed to check if anything else was needed. The - form previously submitted had not been reviewed. " A message was sent for the documents to be reviewed. '' At this point, Seterus had a complete package. On -/-/16 another call was placed to check on the status. No update and sale date still on. " A message was to the escalation department. '' On -/-/1...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

June 2, 2016 - On or about - - my roof was damaged in a storm. I contacted my insurance company they sent someone out and they agreed to replace my roof. Funds were disbursed to the lender QBE/Seterus License # - approx. $19000.00. We selected - - to complete the repair because of their outstanding reputation here in -, FL. QBE/ Seterus refuses to start the repair process on my roof by releasing funds to the roofer unless I can find a roofing company that will agree to sign their Contractors Conditional Waiver of Lien attached here with. I have called - roofing companies here in - F...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

June 2, 2016 - Completed a loan modification with - - in -. As part of the process - started foreclosure proceedings, however completed loan modification instead. No fees for foreclosure were charged to me because - chose to complete modification. In - - sold my loan to Seterus Inc. Seterus has been demanding that I pay a significant amount in fees and penalties. After multiple requests from me Seterus finally sent me a breakdown of these fees, showing that they are related to foreclosure procedures by -. Since - completed my loan modification, these fees can not be charged to me a...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

June 2, 2016 - I want to file a complaint on Seterus regarding in saving my home. Just for Seterus allowed my home to be sold right from up under me. Here is the events that I took to save my home : On - -, - I made every effort to comply : - The process was done with the assistance of - - - - HUD approved - - -. - Was told by Seterus my name was not on account as a co-borrower. - Was told to go to Probate & get fiduciary letter. When I did - days later paying $170.00 plus $12.00 for printing. This had to be signed by my daughters. - Paperwork was submitt...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

June 1, 2016 - - sold my loan to Seterus effective - -, 2016. I was in the middle of the loan modification process at the time. Seterus has completely disregarded my account along with the modification. I have since received letters from them stating I do not qualify for the modification since my change in situation does n't seem permanent. I wonder how they know that when they have not even looked at the modification packet nor have they ever contacted me. I thought - has hard to work with but Seterus seems even more incompetent. I want the loan modification packet to be considered and if that i...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 28, 2016 - I 'm returning because I continue to have issues with my lender, my tracking number was - In -/-/- on my account statement shows activity for reversal payment which has not happen thus far, approximately - In -/-/- I Paid and escrow bill $30.00 dollars, I 'm unable to denote the actual amount that went on my escrow, I have made every attempt to keep this account in good standing, Seterus is making this very difficult.-/-/- Seterus states my payment will increase! I can not afford a lawyer, I feel that I truly need one, hopefully someone will hear my plea and help me, My...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

May 25, 2016 - My name is - - and I want to submit a claim against Seterus. On - -, - my bankruptcy case was dismissed. Seterus sent me a letter in - -, - before my case was dismissed which was a sign of harassment. I was advised by my attorney that once the bankruptcy was dismissed the " creditors '' would start contacting me, but Seterus never did. I decided to call them in - - to see what was going on and to see what my options were as to where my home would n't be compromised. The phone just rang.. Shortly after I was disconnected. This has been going on for a while. Eventua...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

May 24, 2016 - I have been trying to get a loan modification since - -. Half a year later they gave me a trial modification and that in - of - I would get the loan modification. But after making all my payments on time, they told me in - I would have to re-apply again for a loan modification. Since then, they have not completing my loan modification. They continually ask for the same paper work, over and over again. Now it is - of -. I have not giving up, but I do n't know what to do to get this done....

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 23, 2016 - Please see initial complaint # - ( As you 'll see what we were concerned about has now happened ). I wo n't reiterate the facts stated in my initial complaint, i.e. the history of the mortgage with Seterus ( but the background is there ). On - 2016 payment of $1200.00 was made on - -, 2016 ... We received a Seterus, Inc. Transaction Confirmation # - via email that day ( which for some reason I ca n't seem to attach to this complaint but if needed can fax ) ... There is a 15 day grace period on this loan so a late charge is not applied until after the - of the month ( as...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 23, 2016 - I Have tried on multiple occasions for Seterus to get there records straight as I was transferred to Seterus on - - - it has been - months and the issue is still NOT Corrected my house payment is not what they have listed as I was granted a Loan modification 3 yrs ago with my previous mortgage company everytime I call they have done nothing with the 3 times I have faxed all the documentation from the court granted my approval and stating I owe no Discrepanies, as when I filed bankruptcy 5 yrs ago all of the back pay was repaid in our Bankruptcy plan as of today I should owe nothing...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

May 20, 2016 - I have asked Seterus Inc. to grant a mortgage release or short sale for my property. They have not taken any action to move this process along in the last 17 months. I send them documents repeatedly, they do nothing with them then a representative tells me they have expired. I start the process over and over. I have sent them hundreds of pages of information. They are now proceeding with foreclosure because they are saying it is my responsibility to clear the title for the property for a loan that existed prior to me purchasing the property. I have provided them with my title insurance " hold ...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 20, 2016 - I have had a loan with - - - for at least 10 years. No problems I sent in my mortgage on time all insurance and taxes were paid on time. They sold my loan to this new company Seterus. I NEVER received a welcome package. The only way I was advised my loan had been transfered was that my check for my mortgage was returned by - - - with a letter with this company - who is now my new lender. Well by the time my check was returned my mortgage was late. I called the number given me and a person reassured me that my loan " was n't in the computer yet '' and I would not be charged...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 18, 2016 - Seterus Inc. has taken over the servicing of our mortgage from - - -. This company is harassing us through a barrage of phone calls when they deem the payment late. We sometimes send the payment in the first week of the month and although there is no penalty they claim it is late and that I need to pay it by the - of the month. I never had this problem with - - -. We had until the - of the month before penalties were assessed. I have also been locked out of the of the website and to my amazement there is no direct # to call on the website. I tried one of their phone # ...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

May 17, 2016 - Our firm, - -, has been monitoring our client 's request for mortgage assistance with Seterus to ensure its compliance with Regulation - and other pertinent servicing guides. This is the third CFPB complaint we have had to file in connection with this client. After a year of back and forth Notices of Error, Seterus finally initiated a proper evaluation of our client 's loss mitigation application for the HAMP modification program. Subsequently, our client was offered a Trial Period Plan that was to begin in - 2016 and the last Trial payment would be made in - 2016. Now that our cl...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 17, 2016 - I have owned my home for 10 years. PMI was scheduled to be removed last year automatically when the original LTV reached 78 %. I applied for - assistance earlier the same year and qualified for a very small adjustment ( & lt ; $100.00 per month ) This apparently reset the timer on the PMI clock, but I was never made aware of this stipulation. ( My current PMI payment is $200.00 per month ) Basically I used - to save $100.00, yet continue paying $200.00 indefinitely. Seterus will not remove PMI or provide me with an automatic removal date. I have never missed a payment and make pl...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 16, 2016 - I completed a modification with Seterus that they can not produce record of. Collection calls and notices pertaining to the PRE-MODIFIED mortgage loan began to be received immediately after the modification was completed and the paperwork was successfully returned. Representatives struggled to find evidence of the modification. Most Seterus Representatives seem confused and unknowledgeable, and have instructed me to send more payments but can not say to which account my payments would be applied. They also tend to provide false information and appear untrained and unmonitored. A few representa...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 14, 2016 - I was recently sold from - - - to seterus. I was supposed to receive a welcome packet by - -, and have not received anything! I do n't want to be held in default for payments when I have no information or loan number to send it to!...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 13, 2016 - My mortgage lender, Seterus, Inc., sent a letter and coupon -/-/2016 stating that I had a projected escrow shortage of $8.00. I included the payment coupon and the additional $8.00 with my regular monthly payment in - 2016, for a total payment of $550.00. The company has received the payment and cashed the check, but have credited the entire amount to my escrow account and show that I have not made an - 2016 payment. I have been in telephone contact with Seterus, Inc iand spoken to - - ; - - acknowledges receipt of the funds, but states that they can not move my payme...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 13, 2016 - We have a loan # - originally from - - that has been serviced by Seterus, Inc ( Formerly - Lender ) that has never been late ( account was always in good standing ), but since - - they have misapplied payments to all principle instead of applying to the interest installments. We have had to call every month since to attempt to correct then, and they have not been able to do so. They adjust it after several calls a month, but for the latest month ( - - ) they have not been able to correct it and have been very incompetent about it. Leading us into a situation where we we...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 13, 2016 - My mortgage was sold to Seterus. I received the 15-day notice from Bank - -. In reading the notice it stated that my loan was being transferred -/-/-. It stated that I could make my - payment to Bank - if it were a timely payment. I have a 16 day grace period and I was well within it on - -, 2016 and TODAY. I went to transfer funds and discovered that - had removed my mortgage account information. Thus, i have been unable to make my - payment. To top that off, I have not received my notice from Seterus as of yet. I proactively called - to obtain Seterus ' info...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

May 12, 2016 - Due to employment issues ( taking demotion in lieu of layoff -/-/2014 ), I fell behind on my mortgage. Since that time, I was not only reinstated ( - 2014 ), but promoted twice in a year. Seterus offered me a modification, I made the trial payments, and tried to continue paying, but they rejected those payments telling me I had to wait for the paperwork. My next contact was from the county telling me my house was going to foreclosure sale....

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

May 11, 2016 - CFPB, In - 2012, I sold a property located in -, CA that had a loan serviced by -. It was listed at $100000.00, which would have resulted in a short sale. Fortunately, I was able to get the property into contract and sell for significantly more, thus avoiding a short sale. However, Seterus is reporting this as a short sale, which is damaging my credit. I have tried working with Seterus and the credit bureaus to get this corrected, but thus far, have been unsuccessful and that is why I am now asking for your help. The property sold on -/-/12 for $120000.00. A logical person...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 10, 2016 - After being denied on a recent credit request, I discovered that our mortgage company, Seterus, had placed negative information on our - credit report even though it clearly states in the remarks section that the mortgage was included in a 2010 bankrupcy. Seterus reported $21000.00 past due of payment amounts of monthly $1100.00. My understanding is that when the mortgage has been discharged, it is illegal to place this information on our credit reports and this is adversely affecting my credit rating and ability to obtain credit. - and - display the correct information of $0.00...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 6, 2016 - My father passed away and left a house to my - siblings and myself. I have lived in the house since it was purchased 9 years ago, and make the mortgage payment. In -, 2015, - - -, the mortgage holder, sold the loan to Seterus. Since that time I have been trying to get information about the loan, but they will not talk to me about it. They say they must have the name of the Administrator or Executor of the estate. There is not one. My father died in -, without a will, and we completed a Small Summary Administration where the Judge divided the property among the - of us and ...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

May 5, 2016 - We were verbally denied for -. After requesting information regarding the denial over the phone we were told that any request for information would not be granted unless it was written request. We have since made several written requests regarding our - denial, the status of the modification and mistakes we found on our loan in - 2016. We never received any information we requested or any corrections to the mistakes on our loan. We have followed up those written requests with other letters that have also been left unanswered since - 2016 - it is now - 2016. Our mortgage servicer...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

May 5, 2016 - While we appreciate fixing the issues with the - and taking off the - late payment reference that has not completely fixed the issue. We sent back notarized copies of the deed in lieu paperwork prior to the - - deadline and the notarized copy shows that it was in effect - -, 2016. Having that paperwork in prior to - - there is no way that we can held responsible for there being a late payment of - and would request that this late payment be removed as well. My husband pulled his credit report today and noticed that the - late payment has been removed but now Seter...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 4, 2016 - On - I sent a letter requesting information about a loan payment increase due to an escrow shortage. But, I my pmts were misapplied as mortgage pmts and I dont have a shortage. I also asked about my pmt history report. The company said the have 60 business days to respond, but have not and I have applied for a HARP loan that can not move forward until I get these issues resolved. They keep telling me they escalated the issue, then at end of the 12 weeks, I get a letter stating they need more time. But, 60 business days equals 90 calendar days and I still have to pay the aditional fee for th...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 4, 2016 - Seterus has exercised vague and unbound fees which represent undocumented modification to the original contract while presenting complex and confusing billing that present past due amounts that include future due payments Exhibit " 1 '' is a bill from - -, 2016 shows a Payment due date '' of - - 2016. This bill is a clear miss-representation of my account. The past due amount at the time of the bill is B - C : - - - = - Furthermore, I have " E '' ( Suspense credit ) in the amount of $370.00 Thus the amount really owed is : B - C - E : - - - - = $280.00 Shown o...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

May 3, 2016 - This is my second complaint about Seterus Inc . Approximately 4-5 years ago when my loan transferred over to Seterus they did not accept the accelerated mortgage payoff program which was I was enrolled in. My mortgage payment was deducted from my account two times per month rather than just once which helped pay down the interest faster. Seterus never sent me any written correspondence advising me they did not participate in this program and six months after they were so called " servicing '' my loan they sent me a late notice ( which was a first for me ). They explained over the phone my loan...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 29, 2016 - I changed insurance companies and sent in the reimbursed amounts from the previous company to Seterus so that the escrows would not be extremely short. Needless to say that amount sat in suspense for three months or more until after I had called - 5 times to get it straightened out. then seterus took the whole amount of the billable insurance on my policy and added it to - of my loans. Any - in their right mind would know that - house does n't have insurance in the amount of $4300.00. The mortgage on that property went up - $ and we had to pay it from reporting late on our cre...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 29, 2016 - I completed a 5yr Ch. - Bankruptcy in - -. During this time I had 3 different mortgage loan service providers. My current loan service provider, Seterus, took over the loan in -/-/-. The BK trustee notified me in - - that with my BK coming to an end I would be responsible for making my mortgage payment beginning with the - - payment. I began making the payments beginning - - as well as the subsequent -. and -. payments ( after double-checking with the trustee 's office on the exact amount due ). While the last BK payment was made in - - the ac...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 29, 2016 - Geeze, Seterus is really getting a jump on the complaints!!! Now I received notification they placed insurance on the home for 90 days for the sum of $1500.00 which is insane on so many levels. First, they state their 'records show that your hazard insurance has expired ' which plain and simple, their records are wrong and they should have received insurance information from - - - who received insurance information both in - and around a month ago and both are well documented with the cfpb. Second, insurance for the home costs around $1500.00 for the year, not 90 days so what k...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

April 27, 2016 - I submitted a complete modification packet to Seterus Mortgage in - - ; along with document regarding insurance claim regarding damage to the my home after hurricane -. I told that Seterus could get those documents and I was given a wrong number by them to contact but I found the documents and submitted those at the first of the year. I was told that the documents would be reviewed and I would have a decision within 45 days. I called to get the status of the modification the first part of - and was informed that no one had reviewed the documents and I would have to re submit the do...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 27, 2016 - Original Servicer for my Mortgage was - - - who went bankrupt and sold my loan to - -, then sold to - ( - ), who stated during the time of the loan, there had been no payments for the past 389 days. In the mist of resolving the problem ( during my own investigation, retrieving documents from - - verified since all payments were sent by US Mail, because checks were not permitted while in Chapter -. - sold the loan once again to Seterus and added $25000.00 to the loan. Home purchased at $ - on - - -. While in Chapter -, since - fees were asses...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 26, 2016 - In - 2015 Seterus Inc. sold me an insurance policy that I did not need nor want nor did I request it my property is and as always been covered by a policy I buy the account does not nor never had a escrow account. Seterus established one and is now billing me for it even though I have submitted proof of insurance multiply times. I have been calling for months to just get a continued billing the following month. different people have said it was taken care of and when I request that person there is no one by that name working for them, Requested a hard copy of information and have never rece...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 26, 2016 - Our mortgage was with - until 2014, when we were informed that our loan had been sold to a different company, Seterus , Inc . This did not surprise me as our mortgage had been sold several times in the past. However, after an original " welcome packet '' from Seterus, we heard nothing from the new mortgage company. I was able to create an account and log in, and even view how much my monthly payment was and make a payment, but nothing more - no statements, bills, or other communications other than a - form every year. Furthermore, they have never reported any of our ( timely ) payments t...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 26, 2016 - We received a Loan with Seterus INC for the orginal value of $390000.00. We were paying PMI of $300.00. We refinanced through HARP because we wanted to get lower interest rate and shorter term ( 15 years ) and to be able to cancel the PMI sooner. No appraisal was done and we refinanced through Seterus Inc for the original loan value of $390000.00. I requested PMI to automatically terminate as of - -, since our LTV was below - %. They are now saying that because we refinanced through HARP, our PMI does not automatically cancel until - -. We never changed the loan agreement ...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 25, 2016 - I filed a previous complaint against Seterus but after reading through a little more of the - correspondence they have sent in less than a week, Seterus needs to back up and back off. They are sending extraordinarily aggressive, demanding, and unprofessional correspondence especially considering they do not have the facts of this matter and even more especially considering that I have no clue who this company is. The 'backing up ' is they need to introduce themselves and present me with information and documentation on who they are and under what authority and authorization they are conta...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 25, 2016 - Incorrectly derogatory credit reporting. We have had to work through several issues with Seterus and the - County Tax Assessor which took several months but is now completed. During that time Seterus marked our account at delinquent which it was not. In the final settlement I paid the account in full on - -, - and was told at that time but the person in the customer service payment department that out account was current for -/-/-. On - -, - I spoke with - - in Seterus Consumer and Government Affairs Department, she agreed to correct the final issues with our ...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 23, 2016 - I have just received notice that - - - no longer services my loan which leaves a tremendous amount of issues left open. Now my first experience is Seterus is 'demands ' and balances and terms that I simply do not, and have not agreed to. The balances are completely wrong due to 1 ) I have maintained insurance at all times and provided that information to - several times, most recently a few weeks ago via the CFPB so that past due balance and really all calculations since their mishandling of the situation are wrong ( payments not applied, interest not accounted for ... ). 2 ) - ...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 23, 2016 - My complaint is with Seterus, Inc. For 3 to 4 years my mortgage account statement has had multiple errors ranging from misapplied payments to inaccurate interest, principal and escrow amounts. In the pass 5-6 months I have received 3 different mortgage payments. I have called Seterus and spoken to their representatives. They all say a review will be made on my account and yet I continue to receive erroneous statements. The mortgage payment is wrong, misapplied payments still exist and my monthly payment continues to rise every year even with a 3.9 % fixed interest rate. And every year Seterus ...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 21, 2016 - Crummy SETERUS mortgage servicer non-responsive to my inquiry into the h.a.m.p. incentive payment of $5000.00 dollars. It has been over 5 weeks ( -/-/- ) since they made the claim that it would be processed and paid out in a few weeks. The representative - - in her letter stated that if I have any questions to contact her directly. Have yet to get any response from her have left - messages. This is the typical - this - company uses to delay and obscure their responsibility to address customer concerns. AS of -/-/- I have yet to receive the funds or followup reply in ...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 21, 2016 - As of - -, 2016 Seterus, Inc took over my mortgage from -. Approximately the -/-/- I received a notice from Seterus stating that I do not have hazard insurance and that if I do n't get it myself they will set it up. I called the customer service number and told them about my insurance and updated my insurance information via their website as instructed. On - - I received a second and final notice of forced placed hazard insurance. Before I called, I sent in my insurance information via the website, mailed it and faxed it. Then I called and they said that since I had insuran...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 19, 2016 - I have been trying to re-fi my home. Seterus, Inc in my current mortgage company. I have requested several documents to be faxed or mailed to me. I gave - different fax numbers and I was told it was sent at least 4 times to each number. I finally gave them the number to the lender I was working with. It was received. This was on - -. I then found out on - -, 2016, that Seterus, Inc. paid - different homeowners policies. I am now trying to seek reimbursement from the Insurance company I cancelled with. I requested information from Seterus, Inc and I was told I would receive w...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 19, 2016 - The servicing of my primary mortgage was transferred to Seterus over a year ago. I was sent a notification of transfer but did not receive payment information until well after my payment was due. As soon as I received payment information ( including the new loan number ) I sent off payment. I was assessed a late fee even though it was not my fault for the delay in payment. This late fee is still on my account. ...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 19, 2016 - I have been calling Seterus regarding a letter a received advising I was entitled to a $5000.00 principal reduction in my current mortgage. Each time I have called about the status of the reduction, I am given a different answer. 1. I was told I was calling to soon about the reduction, to wait until -/-/- and follow up again. 2. I spoke to a representative who had no idea what I was talking about, but was able to reference the notations in the account from my previous call, she could not give me an update. 3. I spoke with another representative who advised me that I would have to wai...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 18, 2016 - When I went to do my taxes, noticed the interest reported for 2015 was substantially less than usual. Called Seterus to review my mortgage payments made in 2015, they claim I only made 6 payments but in fact, I made 9 payments. One rep advised me that the payments made during the Trial modification period does not count towards the escrow account which is ludicrous. I requested a breakdown of each mortgage payment I made and received a - page document which was difficult to decipher. I need a simple, - or - page breakdown of each payment I made and how much was applied to interest. Se...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

April 17, 2016 - I had a home discharged through the bankruptcy courts in -. Now, I have - mortgage companies harassing me over the unpaid debt. I have written them numerous request to cease and desist and yet they continue to harasses me on a weekly basis. - - has gone to the extent of repeatedly calling me on my cell phone over this debt. I would like this to stop immediately. I would also like to know if I can file suit against these companies. ...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

April 16, 2016 - Loan was transferred, Seterus Inc. would not honor the terms, denied being the servicer, found it after 8 months, costing me greatly in legal fees, then told me I had to pay over $14000.00 in a lump sum. Somehow $70000.00 has been added to my mortgage, going up from, $120000.00 to $190000.00 ... ..last statement was handwritten. I feel that My civil rights have been violated, a direct violation of the 8th amendment. I believe that punitive damages are in order ...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

April 15, 2016 - I submitted a loan modification application to Seterus, over two months ago and the company refuse to process the application and refuse to give me information concerning my loan. I received a letter from Seterus, requesting my attorney 's information but I do n't have -. The company also incorrectly calculated payments from Florida - -, applying more interest than the contracted amount. ...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

April 15, 2016 - -, through the servicer Seterus, filed a les pendens against my property while I was making timely payments on my trial loan modification - I had already made 2 payments on time. This appears to be a " dual tracking '' based on what I have read. I called Seterus and they told me this was their standard practice and the lien would be removed when I had made the third payment. I never received any notice of service nor any other communication that they were proceeding with the foreclosure. I did not receive any late notices from them until my loan was 6 months delinquent. ...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

April 15, 2016 - I am behind on mortgage payments due to medical reasons. I applied for assistance from my loan servicer Seterus. My mortgage account was charged ( - ) in legal fees seven days after submitting application for assistance. The following month I was served foreclosure papers. I feel Seterus is in violation of The Dodd Frank Act. ...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 14, 2016 - My mortgage company claims to be missing a mortgage payment from - 2015 that was withdrawn from my account $1500.00 on - -, 2015, I also made a payment of $3100.00, on -/-/2015, although I was behind those - payments would have had me caught up on my mortgage. I called to place and investigation and no one ever got to back to me, I have been having problems with this mortgage servicer ever since my mortgage was sold from - - - ...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 14, 2016 - I filed chapter - bankruptcy on -/-/14, the bankruptcy was discharged on -/-/2014. I included my - balance of approx. $34000.00 ; this balance was discharged. - sold the loan to Seterus. I have been making monthly payments to Seterus because I want to avoid a foreclosure. However, Seterus are charging me interest and will not provide me with a statement, nor will they provide me with receipt of my payments. My payments have increased from $300.00 to over $400.00. I have requested pay off statements and the balance keeps increasing. Since this loan was included and di...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 14, 2016 - MY HOME IS IN FORECLOSURE AND I AM IN THE TRIAL MAKING PAYMENTS I BEEN SAID OVER THE PHONE THAT THIS IS NOT ACTUAL INFORMATION BUT I STIL IN FORECLOSURE ( DUAL TRACK ) THE SERVICING COMPANY IS TAKING THE PAYMENTS ( 2 ) AND I DO NOT UNDERSTAND THEIR PROCEODURES BECAUSE THEY SAID WHAT I SEE IN THE INTERNET IS NOT REAL ...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 12, 2016 - I have a mortgage with Seterus. They took it over from - and it is a - mortgage. I am being told that my first payment with - was used to implement the mortgage. Therefore I am behind - payment. When I asked for the statement showing where the money went, they cant or wont produce it. I have all the statements from - and the statements show a normal monthly payment. Seterus tells me to stop asking for this information. I have statements from Seterus that are absolutely inaccurate and ridiculous. I have told them show me where the statement, closing statement, loan origination st...

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Seterus, Inc. Mortgage application, originator, mortgage broker

April 11, 2016 - Bad mortage refi under HARP program with -..When I disputed they transferred to Seterus for mortgage servicer ... $35000.00 in dispute..New program did not reduce my interest rate, failed to write off $20000.00, can not proved who owns the mortgage, all number if they provide any are in dispute ... Seterus is more interested in foreclosing on me and are very disrespective, uncooperating, and expect me to show documentation when they claim they have no documentation..Any and all help will be greatly appreciate..-/Seterus have committed fraud which is nothing new..Please contact me at ...

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Seterus, Inc. Mortgage loan servicing, payments, escrow account

April 9, 2016 - Lender never issued - Mortgage interest statement for mortgage interest pain in year 2013. As all interest was paid in full from the sale of my home, I should have received a - statement for tax year 2013 which accurately reflect total mortgage interest paid to Seterus Inc . ...

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Seterus, Inc. Mortgage loan modification,collection,foreclosure

April 9, 2016 - I held a mortgage on my house which was transferred to - - -. For various reasons, I was no longer able to maintain the house, and moved into an apartment. The mortgage was subsequently sold to Seterus for collection. The house was foreclosed, but various issues with previous mortgage companies not clearing the title when I refinanced, the foreclosure auction could not take place. This happened in about - 2014. The title issues have long since been resolved, and no further date has been set for foreclosure auction. I have contacted Seterus numerous times, with no resolution. I fina...

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