Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Arizona

Crummy SETERUS mortgage servicer non-responsive to my inquiry into the h.a.m.p. incentive payment of $5000.00 dollars. It has been over 5 weeks ( -/-/- ) since they made the claim that it would be processed and paid out in a few weeks. The representative - - in her letter stated that if I have any questions to contact her directly. Have yet to get any response from her have left - messages. This is the typical - this - company uses to delay and obscure their responsibility to address customer concerns. AS of -/-/- I have yet to receive the funds or followup reply in this matter. Apparently they prefer to LIE and DELAY this payout in order to profit from the interest they gather from the $5000.00 dollars. Never have I dealt with such a DISHONEST and LYING company in my - years. They had the nerve to state " We strive to provide excellent service at all times and regret that we fell short in this instance. '' - They failed at proper customer service - % of the time since -/-/-. AS if it was only once. What a - lie. How is it this company is not fined for their deception and lies?