Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Louisiana

I submitted a complete modification packet to Seterus Mortgage in - - ; along with document regarding insurance claim regarding damage to the my home after hurricane -. I told that Seterus could get those documents and I was given a wrong number by them to contact but I found the documents and submitted those at the first of the year. I was told that the documents would be reviewed and I would have a decision within 45 days. I called to get the status of the modification the first part of - and was informed that no one had reviewed the documents and I would have to re submit the documents. Now I am being faced with a foreclosure date of - -, -. I resubmitted the documents and am being told different things by different service representative. For example I did not have copies of stubs because my payroll is direct deposited ; I was told to mark on my bank statements all payroll deposits which I did. The next rep advise to to a letter stating that my payroll is direct deposited. I submitted income statements and that was rejected asking to explain real estate expenditures with


were not sufficient I would have worked on that. I was leaving out of town for job training and was away from documents. I was sent a letter dated -/-/- requesting that I send in another packet and it had to received by -/-/- and I received it -/-/- after work! I am gainfully employed and would like to remain in my home ; I had hope to have this resolved by the first of the year. I feel as if I being told things that are erroneous ; and as stated earlier ; time is of the essence. It is my desire to work with Seterus but I would like a person assigned to work with me to assure that this time my documents are not neglected and expeidited since they admit that I should have been contacted regarding my original modification submission. I faxed - pages and I have a confirm receipt that the documents were received. Additionally, I would like the foreclosure date set back to sanely accomplish getting them the documents requested ; I have to take off work every time at the last minute to accommodate them. I am working - jobs to get my finances back in order ; in what has been a rough and rocky road ; that began with - guys in a stolen car ; totalling my parked car. I had only dropped the full coverage 6 months earlier because it was paid for. I would appreciate help in resolving this matter.