Seterus, Inc. Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Seterus, Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Florida

I have a mortgage with Seterus. They took it over from - and it is a - mortgage. I am being told that my first payment with - was used to implement the mortgage. Therefore I am behind - payment. When I asked for the statement showing where the money went, they cant or wont produce it. I have all the statements from - and the statements show a normal monthly payment. Seterus tells me to stop asking for this information. I have statements from Seterus that are absolutely inaccurate and ridiculous. I have told them show me where the statement, closing statement, loan origination statement and they refuse to do that. This is now five years old and they are about to foreclose on our home. I have written them and explained to them, just show me the statement and I will immediately send the missing payment and all the late fees that have originated in the last five years. I have never been foreclosed on and have not missed any payments. There most likely will be a court hearing and at that hearing I will present my letters asking for this - item from Seterus. I even sent them a bank statement showing all my payments. Not - is missing.

Seterus, Inc. customer in Florida
Apr 12, 2016

* Source: CFPB Complaint Database

Seterus, Inc. response to complaint:
Closed with explanation

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