Primary Residential Mortgage consumers have reported over 30 official complaints. Out of the 30 consumer complaints against Primary Residential Mortgage, 13% were disputed by the consumer (i.e. the consumer was not happy with how Primary Residential Mortgage responded to their complaint) and 97% were processed in a timely manner. 17% of consumer complaints against Primary Residential Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Stop CallsPrimary Residential Mortgage Mortgage application, originator, mortgage broker May 11, 2016 - Hi there, I 'm the seller on this purchase transaction. I 'd like to file a complaint on Primary Residential Mortgage, Inc. - - - -. - - This mortgage company issued FHA case # on my house, which the transaction did n't go thru, and Sales contract was cancelled. I have made cancellation requests via email and phone call, and in all occasions my requests have been ignored, and my right being denied. I emailed on - -, called on - -, and manager promised by - -, FHA CASE # will be cancelled, which it was not.And again today - - when I called to follow up,... |
Primary Residential Mortgage Mortgage application, originator, mortgage broker March 11, 2016 - This lender used unethical practices to secure a fraudulent pre qualifying letter, paying for inspections, home appraisals, and earnest money, and then the weekend before closing telling us we did n't qualify for a mortgage. This lender has affected multiple individuals in the real estate sector, and consumers. The lender and the company was very unethical, and cost us much money. I expect to be paid full restitution of damages. This place is horrible, very disrespectful, and unethical. They should n't even be open for business. ... |
Primary Residential Mortgage Mortgage application, originator, mortgage broker March 3, 2016 - My husband and I were looking into purchasing a second home in -, - we were told by our mortgage broker that we were pre-approved up to $220000.00. At which point I asked for the pre approval letter and was given the run around by - - - - - - -, - - Direct : ( - ) - Office : ( - ) - Email : -- - # -, she told us she would send it to our realtor - - once we have chosen a property - which we did. - - - also tells me she never received the pre-approval letter from the mortgage company. When we first applied for the lo... |
Primary Residential Mortgage Mortgage application, originator, mortgage broker November 30, 2015 - Started working with Primary Residential Mortgage mlo - - - -. He informed me -/-/- by phone we were pre-apprved for our home loan. - did not disclose anything to us. After a few wks i reached out to the CEO to let him know of my frustrations and he kindly responded and had someone reach out to me. I then began working with - - Division President whom later had me to work with a branch manager - -. - has been polite but has given misinformation throughout this process and has now caused me to lose my home with -! - has been very inconsistent and honestl... |
Primary Residential Mortgage Mortgage loan servicing, payments, escrow account September 21, 2015 - In -/-/-2015, I refinanced my mortgage w/Primary Residential Mortgage, Branch Office in - - NJ. Final agreement was signed on -/-/2015. However, after complete review with my son, and discomfort with changes in agreed Closing Fees and the percentage rate, I exercised my RIGHT TO CANCEL '' and mailed proper form ( -/-/15 @ - ) to Primary Residential Mortgage -. I also informed the Branch Manager, - - of this decision. His immediate response was to make changes ( as first negotiated ) and another agreement was drawn and signed by me on -/-/-,2015. - -... |
Primary Residential Mortgage Mortgage application, originator, mortgage broker July 8, 2015 - After a deal for a loan fell through for finance on a house the finance person - - - called the VA and misrepresented herself to obtain information on my previous history with the VA. She then posted an email online claiming that I lied, defrauded the government, that i somehow convinced a person at the VA to go into the system and change information for me. I started working with - - back in - 2015. She in later passed my financial package on to another person in her company who later, around - -, 2015, that a financial deal could not be reached. Later - - called... |
Primary Residential Mortgage Mortgage application, originator, mortgage broker June 23, 2015 - Hello. I 've been working with - from Primere Residential Mortgage , Inc. in -, KY. First, I 've been repairing my credit for a year to get my score where it needs to be. I understand the consumer report may show a different score than mortgage companies calculate ; however, I did not expect there to be inaccurate information. Primere Residential uses - - to provide the FICO score to determine your loan eligibility. However, their middle score was - versus my - middle score. I compared the - and immediately realized - - had old information. At least 3 months old. 1st... |
Primary Residential Mortgage Mortgage loan servicing, payments, escrow account May 27, 2015 - I submitted my monthly mortgage payment to Primary Residential mortgage company via their PO Box address they provided. Payment was sent within the allowed time in -/-/- to satisfy the - 2015 mortgage payment. I contacted them on - - 2015 and asked if all was ok with my payment as they had not yet deposited it. They indicated they did not receive my payment and to send it again. I resent the payment with USPS - and got - confirmation. I called them and they acknowledged receipt of the check and indicated all was fine and not to worry. After a few more days, I realized the c... |
Primary Residential Mortgage Mortgage loan servicing, payments, escrow account March 24, 2015 - I made an online payment to mortgage on -/-/15. I then received a payment confirmation stating that payment was received '' I received a call from mortgage on -/-/15 saying that they were accessing a late fee and check bounce fee. I explained about my confirmation e-mail and they said that the reason no payment was made was because an incorrect acct # was entered. If that is correct then why did I receive a payment accepted '' confirmation e-mail. Sufficient funds were also in the bank so there never was a bounced check. Not only are they assessing these fees but are also chargin... |