Primary Residential Mortgage Mortgage Complaint

Primary Residential Mortgage Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Florida

My husband and I were looking into purchasing a second home in -, - we were told by our mortgage broker that we were pre-approved up to $220000.00. At which point I asked for the pre approval letter and was given the run around by - - - - - - -, - - Direct : ( - ) - Office : ( - ) - Email : -- - # -, she told us she would send it to our realtor - - once we have chosen a property - which we did. - - - also tells me she never received the pre-approval letter from the mortgage company. When we first applied for the loan we understood that our debt to income was high that we needed to pay off some bills - which we gladly did. As time went on she told us we needed to pay all pending debt which she knew we could n't do


why the situation had changed - she never replied. I soon called - - - and tried to get a loan through them and they said we simply did not qualify. Then I tried a second lender and got the same answer. Had I 'd been advised from the beginning that we did not qualify for the loan, we never would have paid $20000.00. in debt nor would we have flown up to - ( and spent more money ) to look at homes. We are in the middle of trying to sell our current home in -, - and these funds could have been towards this. It seems to me that - - was just trying to make a quick buck! I do not understand how I can be pre-approved and then be rejected by all other lenders. This was extremely unethical and it is because of such business practices that we are in the shape we are in!!! Please help! Sincerely, - -