Primary Residential Mortgage Mortgage Complaint

Primary Residential Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

In -/-/-2015, I refinanced my mortgage w/Primary Residential Mortgage, Branch Office in - - NJ. Final agreement was signed on -/-/2015. However, after complete review with my son, and discomfort with changes in agreed Closing Fees and the percentage rate, I exercised my RIGHT TO CANCEL '' and mailed proper form ( -/-/15 @ - ) to Primary Residential Mortgage -. I also informed the Branch Manager, - - of this decision. His immediate response was to make changes ( as first negotiated ) and another agreement was drawn and signed by me on -/-/-,2015. - - I received notice from - that servicing was transferred from Primary Mortgage. I immediately called - - and questioned the difference ( higher ) in the monthly payment amount. I was told a research '' would be conducted and I would be notified within 7_10 days. When I received the first


and again was told a research would be conducted and this would take 7-10 days. My initial payment to - was sent ( -/-/2015 late ) and in the amount of my signed agreement of -/-/2015. I have continued to make this monthly amount accompanied with a note the explanation for the difference. I have had other contact with Primary Residential Mortgage ( all initiated by me ). The last contact with them, ( -/-/2015 - -, via phone-followed by email ) indicating she was sending me a Mod agreement needed to lower my interest rate. This overnighted '' package was not received until I called again and questioned its status ( rec 'd -/-/2015 ). As of this writing, I have not signed this document. My question is, how do you modify an agreement that no longer exists? '' I have absolutely no faith in either Primary Residential -, although I believe Primary is at fault for selling an illegal document and not admitting to this error or taking any action to resolve the situation.