Resources for resolving common issues with Primary Residential Mortgage products and services
You can reduce the number of unwanted calls from Primary Residential Mortgage you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Primary Residential Mortgage Mortgage application, originator, mortgage broker May 11, 2016 - Hi there, I 'm the seller on this purchase transaction. I 'd like to file a complaint on Primary Residential Mortgage, Inc. - - - -. - - This mortgage company issued FHA case # on my house, which the transaction did n't go thru, and Sales contract was cancelled. I have made cancellation requests via email and phone call, and in all occasions my requests have been ignored, and my right being denied. I emailed on - -, called on - -, and manager promised by - -, FHA CASE # will be cancelled, which it was not.And again today - - when I called to follow up,... |
Primary Residential Mortgage Mortgage application, originator, mortgage broker March 11, 2016 - This lender used unethical practices to secure a fraudulent pre qualifying letter, paying for inspections, home appraisals, and earnest money, and then the weekend before closing telling us we did n't qualify for a mortgage. This lender has affected multiple individuals in the real estate sector, and consumers. The lender and the company was very unethical, and cost us much money. I expect to be paid full restitution of damages. This place is horrible, very disrespectful, and unethical. They should n't even be open for business. ... |
Primary Residential Mortgage Mortgage application, originator, mortgage broker March 3, 2016 - My husband and I were looking into purchasing a second home in -, - we were told by our mortgage broker that we were pre-approved up to $220000.00. At which point I asked for the pre approval letter and was given the run around by - - - - - - -, - - Direct : ( - ) - Office : ( - ) - Email : -- - # -, she told us she would send it to our realtor - - once we have chosen a property - which we did. - - - also tells me she never received the pre-approval letter from the mortgage company. When we first applied for the lo... |
Primary Residential Mortgage Mortgage application, originator, mortgage broker November 30, 2015 - Started working with Primary Residential Mortgage mlo - - - -. He informed me -/-/- by phone we were pre-apprved for our home loan. - did not disclose anything to us. After a few wks i reached out to the CEO to let him know of my frustrations and he kindly responded and had someone reach out to me. I then began working with - - Division President whom later had me to work with a branch manager - -. - has been polite but has given misinformation throughout this process and has now caused me to lose my home with -! - has been very inconsistent and honestl... |
Primary Residential Mortgage Mortgage loan servicing, payments, escrow account September 21, 2015 - In -/-/-2015, I refinanced my mortgage w/Primary Residential Mortgage, Branch Office in - - NJ. Final agreement was signed on -/-/2015. However, after complete review with my son, and discomfort with changes in agreed Closing Fees and the percentage rate, I exercised my RIGHT TO CANCEL '' and mailed proper form ( -/-/15 @ - ) to Primary Residential Mortgage -. I also informed the Branch Manager, - - of this decision. His immediate response was to make changes ( as first negotiated ) and another agreement was drawn and signed by me on -/-/-,2015. - -... |
Primary Residential Mortgage Mortgage application, originator, mortgage broker July 8, 2015 - After a deal for a loan fell through for finance on a house the finance person - - - called the VA and misrepresented herself to obtain information on my previous history with the VA. She then posted an email online claiming that I lied, defrauded the government, that i somehow convinced a person at the VA to go into the system and change information for me. I started working with - - back in - 2015. She in later passed my financial package on to another person in her company who later, around - -, 2015, that a financial deal could not be reached. Later - - called... |
Primary Residential Mortgage Mortgage application, originator, mortgage broker June 23, 2015 - Hello. I 've been working with - from Primere Residential Mortgage , Inc. in -, KY. First, I 've been repairing my credit for a year to get my score where it needs to be. I understand the consumer report may show a different score than mortgage companies calculate ; however, I did not expect there to be inaccurate information. Primere Residential uses - - to provide the FICO score to determine your loan eligibility. However, their middle score was - versus my - middle score. I compared the - and immediately realized - - had old information. At least 3 months old. 1st... |
Primary Residential Mortgage Mortgage loan servicing, payments, escrow account May 27, 2015 - I submitted my monthly mortgage payment to Primary Residential mortgage company via their PO Box address they provided. Payment was sent within the allowed time in -/-/- to satisfy the - 2015 mortgage payment. I contacted them on - - 2015 and asked if all was ok with my payment as they had not yet deposited it. They indicated they did not receive my payment and to send it again. I resent the payment with USPS - and got - confirmation. I called them and they acknowledged receipt of the check and indicated all was fine and not to worry. After a few more days, I realized the c... |
Primary Residential Mortgage Mortgage loan servicing, payments, escrow account March 24, 2015 - I made an online payment to mortgage on -/-/15. I then received a payment confirmation stating that payment was received '' I received a call from mortgage on -/-/15 saying that they were accessing a late fee and check bounce fee. I explained about my confirmation e-mail and they said that the reason no payment was made was because an incorrect acct # was entered. If that is correct then why did I receive a payment accepted '' confirmation e-mail. Sufficient funds were also in the bank so there never was a bounced check. Not only are they assessing these fees but are also chargin... |