Review and analysis of over 250 complaints against Bank of America
Bank of America consumers have reported over 250 official complaints related to Late fee. Out of the 250 consumer complaints against Bank of America, 12% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 97% were processed in a timely manner. 34% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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Bank of America Credit card late fee March 17, 2017 - I used my Bank Of America CC last - for paying my tax bill. I did the check that gave me 0 % interest, I proceeded to go on line and setup and automatic bill paying. from there I do not know what went wrong, whether I put the wrong date in or the system did. So the bill is due on the - of each month - - and my scheduled payment goes in on the -. I have never seen a notice come to me either by email or by US mail that I was considered late. They continued to charge me a late fee of $37.00. ea month until today -/-/- as I received my email indicating my bill is due the ... |
Bank of America Credit card late fee February 28, 2017 - All my credit card accounts are set up on automatic bill pay that offer the option to automatically pay the minimum amount due ... except Bank of America. So, not having information on how to accomplish a minimum payment automatically, I checked the minimum listed and added $5.00 to it. Well, yesterday I received an email saying my payment was past due and was charged $16.00 for a late fee. Upon calling them today, I learned that they had upped their minimum payment without notifying me so my payment was not accepted and I was charged. This is the second time that Bank of America has charg... |
Bank of America Credit card late fee February 20, 2017 - In - -, I opened a credit card account with Bank of America. It was a transfer balance of $5000.00. There was a fee of $150.00. The due date of each month was the - with a minimum initial payment of $51.00. Now both my wife and I have excellent credit but for some reason I never could seem to find a rhythm with this card. I always paid much more than the minimum but inadvertently missed payments on occasion and/or was a day or so late. Part of it was I was out of town on business a bunch during early - and just was losing track of things. I missed my initial payment in gettin... |
Bank of America Credit card late fee January 26, 2017 - - -, -, ( - NC ) sent my credit card to the wrong address setting up the path for - late fees. The fees then set the card to cancel and give me and my dad lower FICO scores because of the bad credit ping... |
Bank of America Credit card late fee January 20, 2017 - Bank of America charged me a late fee because my credit card payment did not clear by the due date of my monthly bill, despite the fact that I had automatic payment set up with the option checked " Pay to arrive on due date. '' The phone representative who I spoke with said that this option did not account for possible lags in the funds transfer between banks, which could take up to 72 hours. However, there was no warning on the automatic payment screen on their website that indicated this.... |
Bank of America Credit card late fee January 5, 2017 - The purpose of my complaint is to draw attention to a potentially abusive practice - as defined by UDAAP regulations - that Bank of America may be employing with their credit card customers. I have had a Bank of America - for many years and have been working diligently to pay it off completely. I set up payment arrangements with them about - years ago to finally reduce and eliminate my credit card debt with them. These arrangements include direct debit ( ACH ) payments from my checking account near the beginning of every month. I am a senior citizen on a fixed income, so I have to " str... |
Bank of America Credit card late fee December 20, 2016 - Dear CFPB. It has come to my attention recently that Bank of America had reported delinquencies to my - credit reports for - of 2014 after I paid my cards off in full at the branch for $1200.00. I was unaware that there was any more of a balance because I had not received my statement for -. Unfortunately they had charged me interest on top of my annual fee that month and I was left unaware and had not received any phone calls or letters following up on this unfortunate situation. I was not given any tpe of grace period to make-up for the unseen payment and this has absolutely devas... |
Bank of America Credit card late fee December 13, 2016 - Bank of America just last week, without warning, closed all - of my credit card accounts with them. I just got the letters on the weekend, they were all identical and all dated -/-/2016. There was no apparent reason for the closure other than my having actually USED the accounts, you know, as in, I dared to actually use the amount of credit they had already assigned and granted to me! - and another reason cited was " the state of the overall economy. '' As a result of closing absolutely everything, when I asked again today to have a NSF fee reversed as the payment had been made a month a... |
Bank of America Credit card late fee November 17, 2016 - I have - credit cards issued by the Bank of America. I have had them for several years. I set up an auto pay to cover the minimum balance in - but I did not owe any money so the auto pay were refunded to me. - - I started carrying a balance on these cards. Today I noticed that I was being charged a late fee of - dollars even though I have an auto pay set up on both of these account. I called the company and discovered that I have been being charged these fees since my - statement. The auto pay was coming out each month on the - day of the month but my due date was the -... |
Bank of America Credit card late fee October 16, 2016 - I opened a new credit card with Bank of America. I arranged autopayment ( what they call eBill ) immediately after opening the account. However, my first payment was not automatically paid. After rechecking the account, I saw a small note in the autopay process as follows : " Note : e-Bill initiated payments for this bill will not begin until the next billing cycle. Payments for this billing cycle must still be scheduled manually. '' While this text is clearly visible, it is not highlighted aggressively. Additionally, this behavior is entirely different from what a reasonable person would expe... |
Bank of America Credit card late fee September 15, 2016 - I am a trans* person who had a credit card with BofA. My BofA checking/savings ( c/s ) acccount had overdraft protection on it, linked to this card. I had my name and gender legally changed prior to a move in early 2014 and I closed my BofA ( c/s ) account shortly after moving to the new address. I then zeroed out my credit card ( cc ) by paying it down in - lump sum, then cut it up. I opened another c/s account at a credit union before closing my BofA c/s account. A few months later, I get a forwarded letter from my old address from the BofA cc account and it has accrued late charges tota... |
Bank of America Credit card late fee August 20, 2016 - Bank of America website does n't allow customers to setup an automatic pay for a minimum payment : customers have to guess an amount. If the guess becomes wrong at some point, the account goes into a past due status and a late fee of $37.00 is charged. Bank of America website does n't allow customers to setup an alert of past due amounts, so that they keep charging the $37.00, eventually report to credit bureaux, when customers finally realize the problem. Customers, like me, who has setup automatic pay, are notified that payments were made ( but not that they were insufficient ) have not ... |
Bank of America Credit card late fee August 10, 2016 - Bank of America habitually misapplies payments intended for a current statement to the prior month 's statement when those payments are made within a couple days of a statement closing date, charges late fees, requires customers to make a second monthly payment, and requires repeated call backs, CFPB complaints and related efforts to get the problem fixed. For example, if I get a statement on the -, log in on the - and schedule a payment to occur on the -, they apply it to the PRIOR month statement instead of the statement that just closed on the -, and then they say late. This has... |
Bank of America Credit card late fee August 4, 2016 - i have a bank of america credit card account .i have never been late on my payments .my due date is the - of each month.last month was the - my bank was closed so i could not make the payment until the - iwas charged a late fee of - dollars.they told me that i had to pay the late fee no matter what... |
Bank of America Credit card late fee July 15, 2016 - Bank of America is not complying with CARD Act regulations, specifically : Under 226.9 ( c ) ( 2 ) ( iv ) ( B ), the change-in-terms notice must ( 1 ) notify the consumer of the right to reject the change before its effective date ; ( 2 ) provide instructions for rejecting the change, and, if applicable, ( 3 ) contain a statement that if the consumer rejects the change, his ability to use the account for further advances will be terminated or suspended.... |
Bank of America Credit card late fee July 12, 2016 - On -/-/16 I used electronic " Bill Pay '' at my bank, - - - -, to set up my credit card payment to Bank of America, which was due on -/-/16. The due date, -/-/-, was a Sunday and my bank, - - - - had - & - blocked out. I could not set up a payment to be paid on -/-/16. Therefore I set it up for Monday, -/-/16. Bank of America did receive the payment on -/-/16. However, on -/-/- they charged me a $25.00. late fee and $6.00 interest for a total of $31.00 in fees. I did n't realize that they had charged the fees in questi... |
Bank of America Credit card late fee July 7, 2016 - I have a Bank of America ( BOA ) credit card. I enrolled in BOA 's " e-Bills Automatic/Reccuring payments '' which automatically " Delivers the payment on the due date. '' The most recent payment due date was - -, 2016. I received confirmation that " The payment of $250.00 will be delivered by -/-/2016 with confirmation number [ ... ] ''. BOA then processed my payment on - -, 2016, stating " This payment was transmitted electronically to Bank of America Credit Card on -/-/2016. '' However, BOA did not actually withdraw funds from my checking account until - -, 2... |
Bank of America Credit card late fee July 6, 2016 - Bank of America attempting to change terms of closed credit card. This is prohibited under CARD Act. I do not consent to an increase in late payment fee detailed in the - 2016 notice.... |
Bank of America Credit card late fee June 30, 2016 - I had traveled to - from -/-/- to -/-/-. On -/-/- I made online payment of - on account balance of - and requested a statement sent to me by email so I can check balance. My account was blocked disallowing me online access after the request, I could n't access online account or reach BoA by the either the toll free numbers from -. Late payment was due to my inability to go online to pay on the account. BoA blocked the account access because they thought it was online fraud since I was using foreign network - - to access my account. I had tried to ... |
Bank of America Credit card late fee June 24, 2016 - Bank of America experienced failure in their auto-pay system. However, I was charged late payments, interest, and potentially other adverse affects.= This failure occurred a month ago. My auto-debit was enrolled for over a year. Auto-payment was adjusted to minimum payment. Minimum payment would have still counted as a payment. However, no auto-debit occurred. The bank account that was linked, has plenty of funds -I can prove that. When I was notified that i had " missed '' a payment because their auto-payment did not deduct, I used the make payment button on the home screen. According to th... |
Bank of America Credit card late fee June 19, 2016 - Bank of America canceled my recurring payment without authorization, and charged me a late fee. ... |
Bank of America Credit card late fee May 12, 2016 - On - -, 2016 I realized I had not made my -/-/- payment on my account. I called customer service and explained to them that my Mother had transitioned on - -, 2016 and I was so involved with making plans for her services on - -, 2016 and away from home so I had not paid my creditors. I was told that the late fees would be waived this time when they received the payment. I made my regular monthly payment on that day but noticed on - -, 2016 the late fees had not been removed. I called again and was told it would be reversed in 24-48 hours. On - -, 2016 I call... |
Bank of America Credit card late fee May 4, 2016 - I am - and I have a bunch of bank accounts and credit cards. I tend to watch things using wave accounting which generates reports covering everything making my life easier. Today I received the following report : -/-/2016 LATE FEE FOR PAYMENT DUE - $ Uncategorized Expense MBNA Card I hope to prevent this in the future as I have put an " event ' in my smartphone calendar to remind me to pay it on the - of each month. But I sincerely wish that Bank of America would notify me by email a day BEFORE they access the penalty, rather than using a big " net '' to rake in money from thousands... |
Bank of America Credit card late fee April 30, 2016 - Bank of America refused to debit my - - Bank Account and then charged me a late fee. I paid the late fee and despite numerous calls, Bank of America will not debit my - - account. ... |
Bank of America Credit card late fee April 26, 2016 - I am concerned that Bank of America is not treating all of its customers equally. I chatted with a supervisor named - on -/-/2016 employee id -. I asked if I could get the late fee waived as a courtesy, I realized I accidentally made two payments within one billing cycle, after I realized the error I promptly made the payment. I chatted with BOA to explain the situation and asked that it be waived as a courtesy. - stated it could not be waived as a courtesy due to my terms and conditions. I reviewed my terms and conditions while still in the chat and advised there was no mention... |
Bank of America Credit card late fee April 18, 2016 - Set up for automatic payments in -. Two payments were taken out. In - no payments were taken and a late fee assessed. Contacted BofA and was told that it was not set up for automatic payments, so I did it again, but they refused to remove the late fee. ... |
Bank of America Credit card late fee April 6, 2016 - I have an account with AAA - - - since -. About a year ago I placed this account on auto-pay since I trusted them and this card had the best APR. In - of - ( - ) I noticed late fees and started checking back into my account. I call Customer Service and they only returned - of the late fees. The total still left on the account, when I checked -/-/-, was $310.00. They were taking the payments out 2 day after the due date. I did not ask for any specific ic date of the month ; only requested auto pay. I called several time to address this issue and ask for retur... |
Bank of America Credit card late fee April 4, 2016 - FIA card service charges retroactive interest. For example, if I spend $100.00 in -/-/-, and payment for that is due on - -. If I pay on - -, I 'm charged for 13 days of interest, rather than one day of interest. Paying three days late therefore comes to an annualized rate of ~140 %. It 's disgustingly predatory. ... |
Bank of America Credit card late fee March 20, 2016 - To Whom It May Concern : I 'd like to report a CRA/UDAAP issue with my credit card account from Bank of America as they have operated in a practice that is deceiving to consumers. As a consumer, I have a - % payment performance and have never missed a payment in my life on anything. With Bank of America, I had a closing date on my credit card of -/-/2016 and I therefore paid my bill on -/-/2016 via electronic transfer from my checking to credit card account. In addition, I paid extra during the month to make progress on paying down my debt. Instead, Bank of America credited my p... |
Bank of America Credit card late fee March 7, 2016 - I can not pay with my debit card to pay monthly payments. It requires a checking account number and routing number. Check have become obsolete. I gotten hit with multi late fees because I move money from bank to another. I feel this is done to make it difficult for a customer and get charge with a late fee. I asked to have - waive. I thought I paid my card in full. I had a - balance I was going to get hit with another late fee. I was told no. I ask the agent twice to have a manager review my request. Then the windo chat was disconnect. ... |
Bank of America Credit card late fee February 29, 2016 - Bank of America claims I am past due when I am set up on recurring payments. ... |
Bank of America Credit card late fee February 17, 2016 - I made a payment to my Bank of America credit card on - -, - for the amount of $99.00. BOA processed the payment to an incorrect account, a " - '' was included to my already saved account number. After this I did not received any letters notifying me of the return payment. The next month I was charged and additional $25.00 for the " missed payment '' and my granddaughter and I called called customer service on - -, - cancelled the account. At that moment we made the payment in full of the account for the amount of $180.00 and were told no we had no pending balance. N... |
Bank of America Credit card late fee February 8, 2016 - My account was on an automated monthly payment schedule. Unbeknownst to me, the automated payment ceased and the minimum monthly payment increased. As soon as I realized, I contacted Bank of America who refunded - late fees and increased the monthly payment. Unfortunately, they apparently did not increase the monthly payment enough and the account went delinquent again and incurred additional late fees. I have tried having these late fees removed multiple times and keep getting denied. In addition, Bank of America reported my account as delinquent the credit bureaus. I have called 3 or 4 ti... |
Bank of America Credit card late fee January 28, 2016 - Bank of America Credit Card had a merchant dispute in - for - dollars ... Credit card is on an autopay bank payment mostly and is paid on time each and every month. - received - charge plus - fee ... was upset with company because of fee charged for something that was in dispute ... never heard of fee charged .. paid charge and cancelled card the day the statement arrived ( before due date of autopay ). Due to extremely rude representative, i decided to cancel credit card and asked that it be noted at consumer 's request. One Day later reported to Agencies and my FICA score d... |
Bank of America Credit card late fee January 19, 2016 - I used a credit card issued by Bank of America ( BOA ). However, I have been charged once for return check fee and once for late payment fee. I have never tried to make late payment or void payment. Both issues were caused by the fact that BOA does not provide enough instructions and help in setting up online payment correctly. I thought I have set up recurring online payment correctly. I do n't know know why it did not work well. I tried to got help several time through its online service and phone service. When I asked them to check if I set up the recurring payment successfully, they failed... |
Bank of America Credit card late fee December 17, 2015 - My Bank of America card set up for Automatic payments on the - of every month of $100.00. From - - - of 2015, I have been charged Late Fee. I contacted their customer service and they indicated I was a day late every month. I tried to explain that would make me 29 days early every month. The customer service rep told me " NO '', I was late every month and being charge a late fee. These late fees of $25.00 - $37.00 for 6 months should be refunded to me. ... |
Bank of America Credit card late fee November 10, 2015 - Hi, I would like to dispute a overcharged that SPIRIT_Bank of America ' Credit Card hadcharged me. I consumed $850.00 and sent check # - on -/-/2015 to pay thisThe Spirit-Bank of America claimed they received it on -/-/2015 and are charging me a late fee $40.00. I sent my check on time to fully pay my due ; What ever happening in their office or USPS is not part of my responsibility because I received the payment bill on -/-/2015. Thus, I could not had sent payment before. Please help me in resolved this matter. Best regards, - - ... |
Bank of America Credit card late fee October 25, 2015 - I am writing this complaint because I was mortified and humiliated when my credit card was refused at a store that I have done business with for more than 25 years. I live in a small town and the store was very busy around - on Friday and I was incredulous that my card would be rejected for a purchase under $25.00. I have had my - from Bank of America for four years and have always been prompt in payment. I have a $2000.00 line of credit and never even approach that limit. I write my check within 2-3 days of receiving the bill and it is mailed from my husband 's law office at that ti... |
Bank of America Credit card late fee October 16, 2015 - I have a Bank of America issued - credit card.This card has been used monthly since 1993. Until this month, - 2015, the card has always had a grace period. This month a $25.00 late was assessed on the due date for payment. I have excellent credit and always pay in full each month. At this time, I am having a difficult time finding a major brand credit card with a 30 day grace period. ... |
Bank of America Credit card late fee October 16, 2015 - - American Express credit card payment was due on - -, 2015. I always pay the bill electronically 3 or 4 days in advance. On - -, 2015 I logged in multiple times to authorize payment. The system would not let me put in a payment with a date of earlier than - -, 2015. I assumed this was because of the holiday and went ahead and authorized payment as early as it would let me. Now I get the bill and see that there is a $25.00 late fee and $35.00 interest charge on a $1700.00 balance. I always pay in full ; I never carry a balance. If they did this to me I would assume t... |
Bank of America Credit card late fee October 10, 2015 - I have been making payments with an external checking account through the issuer 's website or third-party bill pay service to my credit card. Unknown to me, I was not able to make payments after I opened a checking account with the issuer, which there was no sign or warning that the service has been redesigned. I ended up calling the issuer to make a phone payment, which was considered late due to time zone difference. ... |
Bank of America Credit card late fee October 7, 2015 - Bank Of America Credit Card is failing to give my wife and me a grace period. My wife was - minutes past the due date and they charged me a late fee. After my wife complained they eventually dropped it. ... |
Bank of America Credit card late fee September 28, 2015 - The - month I paid my BOA credit card statment - cents short. The 2nd month came with that amount due plus a : '' minimum interest charge '' fee of $1.00. I called, was told as a long time customer they would waive it, so paid my balance minus the $1.00. the 3rd month - the charge remain plus incurred another minimum interest charge '' of $1.00, called and was told the $3.00 would be removed, so paid the balance minus the $3.00 ; 4th month, got a credit of $3.00 but got another $1.00 minimum interest charge. '' This time I was told even though BOA was giving me credit, I ... |
Bank of America Credit card late fee September 6, 2015 - I have a Bank Of America Credit card and they do not allow you to set a automatic payment of the minimum due. You must set a predetermined amount. I called them because I got a late fee and there reason is you need to look at your statement each month and pick an amount. So I did not look at my statements for two months and got charged a late fee. I called them and they refused to fix it. ... |
Bank of America Credit card late fee August 24, 2015 - In - 2015, I opened a Bank of America credit card to make a big-ticket purchase from a sporting goods store because of the incentives provided by the credit card. It was the only purchase I made with the card. Upon receiving my first bill, I saw that there was a late fee because Bank of America had not received a payment for the previous billing statement. I was unaware that there was a previous statement. I submitted a payment for the full purchase amount, which was posted on - -, 2015, prior to the - -, 2015 due date. On - -, 2015, I contacted Bank of America to close th... |
Bank of America Credit card late fee July 21, 2015 - I was charged a late fee on my account even though I have automatic payments on, and to pay when statement is received, and a payment is on the statement with the late fee. The charge has been reversed, but I would suspect that this would happen to many consumers at the company. ... |
Bank of America Credit card late fee July 18, 2015 - On - - I paid submitted a payment for my Bank of America Credit Card on the Bank of America 's web page to be posted to my account for - -. Their web page said they had a new system to do this, then processed my request and gave me a confirmation number of -. -/-/-, I received a notice that I did not pay my credit card and they charged me a $25.00 for a late payment fee. I contacted them and I told them I did submit a payment through their web page and gave them the confirmation number. They said they will look into it and it may take 10 business days. On - - I rece... |
Bank of America Credit card late fee July 11, 2015 - I tried to resolve a late payment issue with the customer service representative, - and she was unwilling to listen to my problem and only wanted the fee. As I explained I have never been late, always paid in advance but I recently asked to get a new number because I thought my card may have been compromised. I stated that I was on vacation and that I ca n't tell what happened to the scheduled payment as the old account was closed. I informed - that I would pay off the account in full today but please waive the late charges. She refused and stated she did n't have the authority. I asked ... |
Bank of America Credit card late fee May 29, 2015 - I would like to lodge a complaint against Bank of America FIA Card Services! I was charged late fees on my CLOSED Visa credit card account due to a Bank of America banking error. This has resulted in my account accruing late fees and being sent to Collection Agency. I have spent the past several months being bounced around to numerous departments in my attempt to get to the root and figure out what happened. I cut this card up in - of - therefore I knew it was not purchases by me. I was told that my account was charged off '' and there was nothing they could do about it. I have many Ban... |
Bank of America Credit card late fee May 25, 2015 - Bank of America keeps charging me late fees after many attempts to be able to pay online. I sit on hold and just get hung up after the techs can not figure out what 's going on forcing me to pay over the phone. ... |
Bank of America Credit card late fee May 5, 2015 - We pay Bank of America $500.00 every - weeks ( - times per year ) automatically. The total amount due per month continues to vary right around the $500.00 level. So now they have changed our minimum to $550.00 total per month and are saying we are being penalized for not paying enough even though we pay well above the minimum monthly fee. Plus they changed our due date so we get another penalty. So net we pay $1000.00 per month yet we get dinged even though we only owe roughly $450.00 to $550.00 per month. ... |
Bank of America Credit card late fee May 2, 2015 - Bank of America is charging intrest and late fees before the 30 days time has elapsed. They repeatedly charge interest and late fees on the recent purchases even though I pay the total amount due every month. I have contacted them and they have reversed these charges each time as they agree that the intrest and late fees were applied to my account on amounts that I had not even seen a statement for yet. However, on the next billing cycle they do it again. I believe they are trying to essentially steal money from people that are not paying as close attention to their account as I am. ... |
Bank of America Credit card late fee May 2, 2015 - credit card number : - set up automatic payment to Pay amount due on due date '' for this Bank of America Visa Card ( under - - - ). However, on -, only minimum payment of $25.00 was deducted. This resulted in I being charged interest on - ( and potentially future date ), and potentially affect my credit score. I contacted BOA but it is a mess there. I was being directed here and there with no resolution. The mistake is unexcusable. My family have all kind of credit cards and have never seen a mistake like this. I like BOA to:1. correct his promptly and refund any penalty ... |
Bank of America Credit card late fee April 30, 2015 - My elderly mother, who is -, has - Bank of America credit card, but they list - active accounts. They have been charging late fees and interest on defunct and active accounts. My mother was recently -. I have a Power of Attorney - for which they lost the paperwork - and - '' at Customer service demands I resend the Power of Attorney papers ( and account numbers ) by mail to a post office box in - -, Texas with no recipent name. Otherwise they wo n't close the accounts. This is a demand that poses a serious risk to my mother 's account. Unless Bank of America refunds the... |
Bank of America Credit card late fee April 26, 2015 - I have been a Bank of America credit cardholder since -. Over the past year or so, the budget has been tight but I have a promise to myself to never miss an obligation even a credit card payment. Bankruptcy has never been an option and will never been an option for me. Things are back on track however over the - months I have been billed higher interest, late fees and annual fees. The interest I can live with ( but preferably at a lower rate ) but the late fees and annual fees have totaled over $300.00 in unwaived fees ( $370.00 total ). I am a decent customer and I just feel like th... |
Bank of America Credit card late fee April 8, 2015 - I was charged by Bank of America for $35.00 late payment charges - in the past - months. I understand I was late on the payment in - and -, but I still think $35.00 late payment charge is ridiculous. I contacted them multiple times and they said they could not waive the fees for me. ... |
Bank of America Credit card late fee April 6, 2015 - I am Bank of America account holder who also has - credit cards with Bank of America. I recently obtained a BankAmericard Cash Rewards card which was linked directly to my BoA online banking account. As I typically pay all my credit cards through the online system, I assumed this would be case with my cash rewards card. Not so. When I clicked on the 'make payment ' button, I was taken taken to the bill pay center but could not see my Cash rewards card listed with my other cards. There were no instructions on how to add a card. I 'd also signed up to ebilling but did not receive the bill thr... |
Bank of America Credit card late fee March 30, 2015 - My issue with Bank of America is in the process of being resolved, however the practice described must be investigated and action taken for BOA to discontinue the practice described for my situation. If other individuals have been charged fees for like situations they should be refunded and BOA penalized for it 's actions. We have an AAA credit card issued by BOA. The card has a rewards program where earned points may be redeemed for travel, merchandise, cash, or statement credit. My complaint is related to an instance where statement credit for the points earned was requested and approved. Th... |
Bank of America Credit card late fee March 25, 2015 - This dispute centers around credit card debt which I incurred beginning in - - and which Bank of America ( BofA ) charged off in - -. Following charge-off I continued to repay the principle amount outstanding until it was fully satisfied in - -. Subsequently I discovered that BofA had unlawfully assessed interest and fees of at least $15000.00 to my account post charge-off. I have requested repayment from BofA which has been denied. Even by BofA 's own accounting I have overpaid the bank by $510.00 which has yet to be returned to me despite the company 's statement in the... |
Bank of America Credit card late fee March 23, 2015 - In -, 2015, Bank of America performed an update to their systems ( as per the representative at Bank of America ). The representative explained that as a result of the update, this caused - and stored sources of customer payments ( such as checking accounts ) to be erased. I was not aware of this issue until I received a notice from Bank of America that - of my credit card accounts payments was past due. It ended up being the account I had set up on auto-pay years earlier, and the payments were always made on time ( the amount of payments above the minimum payment amount ). When I cal... |