Bank of America Credit Card Complaint

Late fee

Bank of America Credit card department,

Late fee Texas

On - - I paid submitted a payment for my Bank of America Credit Card on the Bank of America 's web page to be posted to my account for - -. Their web page said they had a new system to do this, then processed my request and gave me a confirmation number of -. -/-/-, I received a notice that I did not pay my credit card and they charged me a $25.00 for a late payment fee. I contacted them and I told them I did submit a payment through their web page and gave them the confirmation number. They said they will look into it and it may take 10 business days. On - - I received a letter saying they can not find record of receiving a payment and that they can not investigate a payment through a third party vendor. They gave the incident case number -. I did not use a third party vendor. I used their own web page. I had a confirmation number their own web page gave me. Their NEW system obviously made the error and never charged my checking account for the payment. I should not be fined $25.00 for the glitches in their system.

Bank of America customer in Texas
Jul 18, 2015

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with monetary relief

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more