Bank of America Credit Card Complaint

Late fee

Bank of America Credit card department,

Late fee South Carolina

In -, 2015, Bank of America performed an update to their systems ( as per the representative at Bank of America ). The representative explained that as a result of the update, this caused - and stored sources of customer payments ( such as checking accounts ) to be erased. I was not aware of this issue until I received a notice from Bank of America that - of my credit card accounts payments was past due. It ended up being the account I had set up on auto-pay years earlier, and the payments were always made on time ( the amount of payments above the minimum payment amount ). When I called Bank of America customer service number at - about the late fees they assessed, they directed me to call their auto pay department at -. I contacted the auto-pay number and spoke to -. He advised me he would be able to reverse the $25.00 fee.

Bank of America customer in South Carolina
Mar 23, 2015

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more