Bank of America Credit Card Complaint

Bank of America Credit card department,

Late fee Missouri

The purpose of my complaint is to draw attention to a potentially abusive practice - as defined by UDAAP regulations - that Bank of America may be employing with their credit card customers. I have had a Bank of America - for many years and have been working diligently to pay it off completely. I set up payment arrangements with them about - years ago to finally reduce and eliminate my credit card debt with them. These arrangements include direct debit ( ACH ) payments from my checking account near the beginning of every month. I am a senior citizen on a fixed income, so I have to " stretch every dollar '' in-order to make ends meet. I was showing my latest account statement to my son recently, and he noticed that I have been charged a " Past Due Fee '' every month by Bank of America in the amount of $22.00 ( see attached statement, page - of -. ) However, I set up payment


date for this account has always been on the - of each month. My complaint is simply this : If I 'm making regularly scheduled payments via - well in-advance of the account 's due date, why am I being assessed a " past due '' fee EVERY month? In analyzing my most recent statement further ( enclosed/attached, ) I discovered that according to B of A, I have paid over $400.00 in past due fees in -/-/2016, which amounts to $120.00 more than I paid in interest during the same time period! ( see attached statement, page - of -. ) I believe this is both unfair and abusive for several reasons : Since I have automatic payments set up, there should NEVER be a past due fee. Especially since my ACH payment date is always several weeks prior to the due date on the account By assessing " past due '' fees each month, this could have a negative impact on my credit score which is not only detrimental to me financially, but also potentially fraudulent, since my payments have never been late. After I discovered this " Past Due '' charges, I called Bank of America directly and brought this matter to their attention. The representative I spoke to told me they would no longer assess these " Past Due '' fees, which I appreciate. However, they made clear they would not reimburse me for the amount of the past fees, which is unfair, considering my perfect on-time payment history. I bring this to your attention because I fear I 'm not the only customer they are unfairly charging these " past due '' fees. As I stated earlier, I 'm a senior citizen living on a fixed income. I have to watch my money closely and do n't live an extravagant lifestyle. However, I 'm doing fine with what I have. But I know there are many senior citizens who are less fortunate than me and I 'm very concerned that Bank of America is negatively impacting their lives through exorbitant fees and potentially damaging credit reports. I look forward to your timely response and investigation into this matter. Sincerely, - -