Bank of America Credit Card Complaint

Late fee

Bank of America Credit card department,

Late fee Texas

- American Express credit card payment was due on - -, 2015. I always pay the bill electronically 3 or 4 days in advance. On - -, 2015 I logged in multiple times to authorize payment. The system would not let me put in a payment with a date of earlier than - -, 2015. I assumed this was because of the holiday and went ahead and authorized payment as early as it would let me. Now I get the bill and see that there is a $25.00 late fee and $35.00 interest charge on a $1700.00 balance. I always pay in full ; I never carry a balance. If they did this to me I would assume they treated everyone who logged in on - - to pay their bill the same ( would n't take the payment until after the due date ). I have no other way to pay but electronic - - I do not get a statement ; everything is on-line. So on - - it was not possible to pay a bill electronically with a due date of - -. This never happened before and I believe it is just not fair.

Bank of America customer in Texas
Oct 16, 2015

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with monetary relief

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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