Review and analysis of over 149 complaints against Dovenmuehle Mortgage Inc.
Dovenmuehle Mortgage Inc. consumers have reported over 149 official complaints related to Loan servicing, payments, escrow account. Out of the 149 consumer complaints against Dovenmuehle Mortgage Inc., 29% were disputed by the consumer (i.e. the consumer was not happy with how Dovenmuehle Mortgage Inc. responded to their complaint) and 99% were processed in a timely manner. 4% of consumer complaints against Dovenmuehle Mortgage Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account December 2, 2016 - I closed on a land loan through the - ( - ) in -. They have contracted through Dovenmuehle Mortgage Inc. for loan servicing. To say that Dovenmuehle Mortgage Inc. is inept would be giving them too much credit. To date I have been unable to access my account through their website -.com and repeated attempts ( over 30 phone calls and representatives ) have been unable to provide any resolution. I have already exhausted every level of their Tier support system and have had over 10 phone calls either disconnected or outright hung up on me. I sense there is some type of fraud being cond... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account November 29, 2016 - On -/-/2016 Insurance loss check was sent to DovenMuehle Insurance for endorsement to pay for insured repairs to property. The check was in the amount of $15000.00. Two months later, - -, 2016 the check was returned to me for my signature at which time DovenMuehle cashed the check. On - -, 2016 ( three months later ) I received a check for $5200.00. The only correspondence I have rec 'd from DovenMuehle was the check and a blank lien waiver. Apparently, I was supposed to front all of the monies for repairs. - -, 2016, I returned the completed contractor lien waiv... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account May 23, 2016 - I filed an insurance claim and received a check for the repairs for over $25000.00. the check was issued to myself and my wife and my mortgage company Dovenmeuhle and my adjuster. My wife and I endorsed the $25000.00 check and sent to Dovenmuehle. they returned the check and said all parties had to endorse. So I had my adjuster endorse and we sent to them. Dovenmuehle received the check and placed in an escrow and has not released any money at all. They sent us a letter we needed to file a certain documents including a proposal for repairs. We filed one and they did not accept cause the to... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account May 9, 2016 - I have never received a monthly mortgage statement from Dovenmuehle Mortgage. I have been with Dovenmuehle since 2012. I called them and demanded monthly statements and was told they do not send out monthly statements. This must be illegal. What can I do? Who can help me deal with this deceptive company? I need to report misconduct and poor business practise. I know this company has misused my money over the last four years. - - - - - - -, UT - ( - ) -... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account May 8, 2016 - Mortgage PAID IN FULL on - -, 2016. Husband has called for return of original DEED OF TRUST, return of original PROMISSORY NOTE marked " paid-in-full '', and a RELEASE OF LIEN so we can file the appropriate documents with the county to show that there is no lien on our property. Basically, the mortgage company is lying to us already!! Customer Service says all this was sent by Certified Mail on - -, 2016. Postmaster says Certified mail is received in less than 5 business days. Mortgage company can not give us a tracking number for the Postmaster to trace this Certified mail. This i... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account April 29, 2016 - I purchased my home in - -. The house appraised above the purchase price. I put 10 % down and have been consistently making additional payments ( two full payments each year ). The principal is now at less than 80 % of the original purchase price. On - -, - I filled out the paperwork to remove PMI and sent my lender the requested amount ( $310.00 ) associated with the " required '' appraisal. The check was cashed shortly thereafter. I received a VM on -/-/- stating that I should call back " in reference to [ my ] appraisal ''. I called the number provided back on that... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account April 26, 2016 - This complaint relates to the final administration of a $200000.00, 15 year fixed interest rate conventional mortgage, # -, most recently held by -, hereafter referred to as -. The mortgage originated with - - - -, Nebraska. The monthly payment of $1500.00 was due beginning -/-/-. In -, the Office of Thrift Supervision closed - -. - - - assumed the mortgage ; soon afterward the mortgage was transferred to - against whom this complaint is lodged. During the life of the loan, all payments were made on time, and additional payments were mad... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account April 11, 2016 - On -/-/16 - payments ( Mortgage $640.00 & Escrow Shortage $190.00 ) was made at my local branch. I was told that the computer would not accept the - payments because it has my mortgage payment at $650.00 therefore the mortgage payment of $640.00 was transferred into my savings account & the mortgage payment for the month of - was paid by taken the difference that was needed ( $16.00 - & applying it to the mortgage ; I was also told that the payment for the escrow shortage in the amount of $190.00 will be credited to my account. On -/-/16 I notified customer... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account April 4, 2016 - On - -, - I had a water back up into my home. - - -, - a remediation company removed sheet rock, took up floors, and determined cabinets would need to be moved from the home. They had fans in the home until - -. The insurance company wrote a check at this time for $28000.00. This was mailed to the mortgagee company on -/-/-. An additional check from $10000.00 was sent on -/-/-. The only checks I have received to pay for my repairs was $480.00 on -/-/- and $12000.00 on -/-/-. I was told on -/-/- they would pay - ... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account March 15, 2016 - I mailed a $220000.00 mortgage payment in accordance with the instructions contained within the monthly mortgage statement provided by Dovenmuehle Mortgage on - -, 2016. Dovenmuehle received the check on - -, 2016. Dovenmuehle returned the check on - -, 2016. Dovenmuehle charged me an additional interest of $ -because it did not post the payment. Dovenmuehle said it used procedures that were NOT DISCLOSED to me within the monthly mortgage statement. ... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account March 14, 2016 - I fell behind on my mortgage by two months and I have been working on getting caught up. I plan to use my income tax return to do so and the money is due any day now. I sent my normal payment to the - which is serviced by Dovenmuehle Mortgage. They rejected my payment and I have yet to speak with anyone that can actually tell me what - is going on. How can they reject a payment? I am willing to make good on my loan but I will never use the - again because of the experience I have had with the servicer. How can this company do this I wondered and then I started doing some research. I... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account March 8, 2016 - I received notice from Florida - -/Dovenmuehle mortgage that my loan was being transferred to them for servicing effective -/-/2016 and that my present service provider ( - ) would no longer accept payments. So I stopped payment to - ( cost $25.00 ) and sent a new mortgage payment to -/Dovenmuehle. When I called a week later to follow up on it, -/Dovenmuehle HAS NO RECORD OF MY NEW ACCOUNT NUMBER!! Even though they printed it on the very letter they sent me. Then, customer service tells me that it will probably take them another week to establish my account! Are you s... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account March 8, 2016 - I received a letter telling me my mortgage was going up to - per month from -. The reason I 'm being given is that my escrow was short. According to the servicer 's records, in -/-/-, my starting balance in my escrow account was -. I refinanced my home -/-/- with - -, whom allows their mortgages to be serviced by Dovenmuehl. At that time, my interest dropped by .75 %, as well, my MIP went. From - per month to -. My previous mortgage had just gone up to around - due to an increase in hazard insurance premiums from - to -, which was our reason for the stre... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account December 11, 2015 - To login to Dovenmuehle bank in order to pay my mortgage I put in my registration information.They required new registration in - - - 2015 I re-registered.- when I went to login their system said I need to register.When I try to register the system says I already have an account and am registered.I was locked out and could not pay.I called and spoke to - and she said to speak to their Web support - 2015 .The Web support representative could not help me.I sent them e-mails and finally had to pay by using - for an additional $9.00 on - - 2015.Here it is - -... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account November 23, 2015 - Our mortgage company bundled our sewer tax into other bills paid out of our escrow for several years. Then suddenly the sewer tax stopped being paid. We called and Dovenmuehle told us that this was an error and that they would submit the payment. This happened two years in a row, then last year they told us that they did not pay sewer tax and apparently had never paid the past due sewer tax. While we tried to figure this out, the city put a lien on our house and charged us late fees and interest. I spent a few weeks working with people at - - ( the company that holds our mortgage and sol... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account November 19, 2015 - Miss appropriated payments : We have a mortgage on our house in Utah that we got through - - credit union. It is being processed by Dovenmuehle out of Illinois. We have been trying to pay down our loan by paying an interest only payment about every other month. Numerous times the payment is not posted to principal even though we have done what both institutions ask us to do by writing on check and marking payment boxes online that state clearly that the extra payment is for principal only. ( Our monthly payment is always a timely auto deduct / draft and has never been late. ) Our last p... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account November 10, 2015 - As part of an buildings insurance claim I received a check from my insurers made payable to myself and my mortgage servicer ( Dovenmuehle Mortgage of - -, - -, IL ) for $25000.00. I endorsed and forwarded this to my mortgage company as instructed by overnight fedex on -/-/15. I then had an inspection of my property completed which showed the work was - % completed. I was then told I would receive my money, which did not ahppen.. Still no check was forthcoming so I called and was told I would now need another inspection which was completed and I was then told my contracto... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account November 2, 2015 - We sold our house on - -, 2015. Escrow check never came. Called end of -. Said they did not have address. Checks do not get forwarded. Sent letter with new address ( By the way though - they should have all our information ). Still do n't receive check by - -. Call again. Will send 2 day mail after I complain. Send 2 day mail to old address! Get check and call to make sure I can cash. Dovenmuehle says yes. Cash check in - account. Receive another newer check from mortgage company. - gets returned notice check and charges account. Call Dovenmuehle and explain situation. ... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account October 21, 2015 - I submitted payment plan and payments to my Mortgage company and also spoke to a representative stating what I was doing to bring the loan current and the payment were not put towards the loan and now my home is in foreclosure. The representative did not inform me that my home was in foreclosure. I am requesting the notes that were inputed on my account to prove that I spoke to and was assured that the payments were made. ... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account October 1, 2015 - Dovenmuehle was transferring our mortgage servicing to their other company, -, and we were in process with another lender in refinancing the mortgage. When the loan was paid-off in full, they reported it as a short sale, which has seriously damaged our credit. I called -, as their name is showing on my credit report with the short sale information under their loan # - RUSHMORE -. I USED THE PHONE NUMBER ON THE CREDIT REPORT UNDER THIS ENTRY. I SPOKE WITH THEM SEVERAL TIMES TODAY DOING WHAT I COULD TO GET THE FASTEST RESOLUTION TO THE INCORRECT INFORMATION. After faxing them the cre... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account September 16, 2015 - unable to check my balance or any other information about my loan over the phone or online. spoke to numerous customer service personnel .no one able to tell me why i can not access my account .tired being on the phone 45 minutes at a time back and forth transferring from department to department ... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account September 16, 2015 - I refinanced my mortgage with - -. My previous mortgage company was Dovenmuehle Mortgage. My loan was fully funded and paid off on -/-/2015. I then called Dovenmuehle Mortgage and requested the refund of my escrow. They told me that it would be sent within 30 days. I said this was unacceptable as these are collected funds. I asked for the funds to be sent to me sooner and they would not honor my request. Attached is a copy of my transcript with their customer service. PlLoan Number:-Your Name : - -Email Address : ( Send Transcript ) -- Number ( optional ) - -... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account September 4, 2015 - I went to my online Dovenmuehle account in late -, 2015 to increase the principal payment to my monthly mortgage payment by $700.00. I changed my mind and went back online and entered $0.00 in the box for additional payment. My - bank statement showed that Dovenmuehle did in fact withdraw the additional $700.00. I went back online to check if I had not cleared the additional payment. The amount was $0.00 for additional payment. I assumed I had made the change too close to the payment date and did not contact the mortgage company. My next automatic payment was again for the increa... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account June 25, 2015 - I escrow my homeowner 's insurance, which was due on -/-/2015.The check from my mortage company arrived -/-/2015. I had to pay $660.00 of my own money to keep the policy in effect ( which my insurance company will now refund me ). My morgage company ( - - - - uses - ) representatives have been very nasty and unhelpful. They claim that they never got a bill from - - - before -/-/2015. - - said that they sent bills on -/-/15, -/-/15, and again on -/-/15 which they then paid. ... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account June 10, 2015 - Currently disputing information with all - credit agencies, dispute is with lender and information they are reporting to the credit agencies. - - - - -, HI -Last - SS # - ( - ) --DOB : -/-/-I would like to formally dispute the following on my credit report : - - Ending : -Opened : -/-/-Type : Mortgage LoanLoan # -Property Address : - - -, -, NV -Mailing Address : - - - -, - -, IL -Items in dispute:1. Balance $180000.00 : This is not correct. The loan balance has been paid in full effective -... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account June 9, 2015 - I purchased my home on - -, 2014 and signed a HUD for a FHA mortgage. I paid an upfront premium and I have paid monthly premiums since my - payment. In -, I discovered that FHA had not insured my loan. I contacted my loan servicer, Dovenmuehle Mortgage, and I was told that I would not receive a refund because HUD was holding my payments. I received a follow-up call from HUD in - and was told that my premium had been refunded back to my servicer, Dovenmuehle. I have contacted Dovenmuehle multiple times regarding the status of my premium refund and information on monthly payment u... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account June 8, 2015 - - - - in - Colorado subbed out my mortgage processing to Dovenmuehle Mortgage. On - -, 2015 I sold my house and - requested a mortgage payoff. Dovenmuehle provided a mortgage payoff of three month MIP when it should have been two months. They required that we pay $1200.00 when I only owed $840.00 for an overpayment of $420.00. We discovered this error on the day of closing, but they required we pay the incorrect amount and told me that they would refund the difference when - - wired them the incorrect amount on - -, 2015. I spoke with Dovenmuehle by phone... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account May 31, 2015 - I can not pay my mortgage loan online if it 's a weekend day. This was n't always the case. I 'm sure many people can relate to having to wait up to the last day a payment can be made to pay if without getting a late on their credit report. I have had issues with only having access to making payments via the Internet due to a phone not being available. I have made payments online on weekends before and they post that Saturday or Sunday no problem. In the past year apparently they changed their policy ( never received any policy changes updates ), and these payments I made were not credited unt... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account May 21, 2015 - We have a mortgage with Dovenmuehle Mortgage Inc. We had a escrow/impound account set up which taxes and insurance were to be paid out of. On both issues they dropped the ball never did they pay both taxes andinsurance on time. We became delinquent and had to pay for these out of pocketand now wait to be reimbursed. They sat on our $ and drew interest. Wrong! Whats the point of setting up a impound account?? This firm is shady andnever does what they tell you via email or phone that they will do. I incurredlate fees and spent countless hours on the phone to try and remedy everything. ... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account May 15, 2015 - I was behind on my mortgage & called Dovenmuehle Mortgage to arrange payment, they refused any payment & stated that I was too far behind to acept what I had to give. I told them I would do what I could & call back as soon as I had the full amount that they had told me. Two days later I had that amount, I called to make the payment & they said that I needed to pay approximately $400.00 more since they had sent it to foreclosure. This same thing has happened to me before with them where I got behind & they said one amount & I was able to collect it & called in to pay a few days later & it was... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account May 4, 2015 - I am recently married and my wife has filed a bankruptcy for debt aquired before marrage. My current home loan serviced by - has been flagged and transferd to the collections/bankruptcy department. My wife is not on the deed, she is not on the loan. I have an - credit score and my loan is current. I would like to apply for a second home loan, but this situation will be a roadblock, potentially costing me several thousands in interest if I cant take advantage of cerrent rates. I feel this is a mistake on dovenmuels part, and they are doing nothing to correct the situation. ... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account April 13, 2015 - I have had my mortgage since -/-/- and have made timely payments for the past - years. I refinance in -/-/- and the mortgage company messed up my FHA account number. They did not close the old account number out and were sending my escrow payments to the old FHA case number. They sent me a mortgage increase statement at the beginning of the year showing an escrow shortage of over $5000.00. I 've been working with the mortgage company to correct this issue for - months. They figured out the escrow account problem but then stated that my MPI payments were never made during the ... |