Dovenmuehle Mortgage Inc. Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Dovenmuehle Mortgage Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

We have a mortgage with Dovenmuehle Mortgage Inc. We had a escrow/impound account set up which taxes and insurance were to be paid out of. On both issues they dropped the ball never did they pay both taxes andinsurance on time. We became delinquent and had to pay for these out of pocketand now wait to be reimbursed. They sat on our $ and drew interest. Wrong! Whats the point of setting up a impound account?? This firm is shady andnever does what they tell you via email or phone that they will do. I incurredlate fees and spent countless hours on the phone to try and remedy everything.

Dovenmuehle Mortgage Inc. customer in California
May 21, 2015

* Source: CFPB Complaint Database

Dovenmuehle Mortgage Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Dovenmuehle Mortgage Inc.Complaint HistoryComplaints12/20114/20125/20127/20129/201210/201211/201212/20122/20133/20134/20135/20136/20137/20138/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20153/20164/20165/201611/201612/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Dovenmuehle Mortgage Inc.Loan servicing, payments, escrow account85.2%4.0%7.4%2.7%0.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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