Dovenmuehle Mortgage Inc. Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Dovenmuehle Mortgage Inc. Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

To login to Dovenmuehle bank in order to pay my mortgage I put in my registration information.They required new registration in - - - 2015 I re-registered.- when I went to login their system said I need to register.When I try to register the system says I already have an account and am registered.I was locked out and could not pay.I called and spoke to - and she said to speak to their Web support - 2015 .The Web support representative could not help me.I sent them e-mails and finally had to pay by using - for an additional $9.00 on - - 2015.Here it is - - and i am still locked out!! I will call again tomorrow to try to pay but I do n't feel I should have to pay extra to - - just because they ca n't help fix the problem.Any Help what be much appreciated. - - -

Dovenmuehle Mortgage Inc. customer in California
Dec 11, 2015

* Source: CFPB Complaint Database

Dovenmuehle Mortgage Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Dovenmuehle Mortgage Inc.Complaint HistoryComplaints12/20114/20125/20127/20129/201210/201211/201212/20122/20133/20134/20135/20136/20137/20138/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20153/20164/20165/201611/201612/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Dovenmuehle Mortgage Inc.Loan servicing, payments, escrow account85.2%4.0%7.4%2.7%0.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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