Dovenmuehle Mortgage Inc. Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Dovenmuehle Mortgage Inc. Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Alabama

I can not pay my mortgage loan online if it 's a weekend day. This was n't always the case. I 'm sure many people can relate to having to wait up to the last day a payment can be made to pay if without getting a late on their credit report. I have had issues with only having access to making payments via the Internet due to a phone not being available. I have made payments online on weekends before and they post that Saturday or Sunday no problem. In the past year apparently they changed their policy ( never received any policy changes updates ), and these payments I made were not credited until the Monday after causing late quotes on my credit. There are times I do n't get paid until Saturday or Sunday and I should n't be penalized for that. Apparently even if I could have called and made a phone payment they add a - $ fee which I ca n't afford. This is not fair in my eyes. I ca n't get in a better situation if I am blocked in all these ways

Dovenmuehle Mortgage Inc. customer in Alabama
May 31, 2015

* Source: CFPB Complaint Database

Dovenmuehle Mortgage Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Dovenmuehle Mortgage Inc.Complaint HistoryComplaints12/20114/20125/20127/20129/201210/201211/201212/20122/20133/20134/20135/20136/20137/20138/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20153/20164/20165/201611/201612/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Dovenmuehle Mortgage Inc.Loan servicing, payments, escrow account85.2%4.0%7.4%2.7%0.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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