Dovenmuehle Mortgage Inc. Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Dovenmuehle Mortgage Inc. Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Alabama

I can not pay my mortgage loan online if it 's a weekend day. This was n't always the case. I 'm sure many people can relate to having to wait up to the last day a payment can be made to pay if without getting a late on their credit report. I have had issues with only having access to making payments via the Internet due to a phone not being available. I have made payments online on weekends before and they post that Saturday or Sunday no problem. In the past year apparently they changed their policy ( never received any policy changes updates ), and these payments I made were not credited until the Monday after causing late quotes on my credit. There are times I do n't get paid until Saturday or Sunday and I should n't be penalized for that. Apparently even if I could have called and made a phone payment they add a - $ fee which I ca n't afford. This is not fair in my eyes. I ca n't get in a better situation if I am blocked in all these ways

Dovenmuehle Mortgage Inc. customer in Alabama
May 31, 2015

* Source: CFPB Complaint Database

Dovenmuehle Mortgage Inc. response to complaint:
Closed with explanation

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