Review and analysis of over 441 Checking Account complaints against HSBC
HSBC consumers have reported over 441 official complaints related to Checking account. Out of the 441 consumer complaints against HSBC, 20% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 99% were processed in a timely manner. 18% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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HSBC Bank account or service using a debit or atm card January 4, 2016 - I 've tried to buy tickets online on - - and all transactions came out as declined. When I checked my bank account I realized that - transactions were actually authorized and - dollars were missing from my account. I immediately called the bank to get the transactions reversed, once they were never authorized. Any regular bank would have blocked the second transaction since they were duplicates ( same website, same amount and made with less of a 5 minute interval. ). The bank informed me that they could n't do anything, that those were valid transactions, even though I told them I ... |
HSBC Bank account or service account opening, closing, or management December 25, 2015 - I opened and funded an HSBC Advance Checking Account around -/-/- by telephone using a referral code, -, from a friend, - -. HSBC has a promotion that is supposed to issue me a credit of $100.00 for opening an Advance Checking Account using a referral code within - weeks of fully funding the account. See offer attached. I have called many, at least 3, times over the last 3 months trying to get my bonus. But continually I have been told that HSBC has to look into my situation more. I was finally able to get a nice customer service rep, Tin, last week who seemed to be help... |
HSBC Bank account or service account opening, closing, or management December 22, 2015 - Please try to open an account online with HSBC. They are asking for ridiculous amounts of information no other bank asks for when opening an account online. They are saying the Patriot Act requires it which is simply a lie. ... |
HSBC Bank account or service using a debit or atm card December 6, 2015 - I received a call from my bank asking me if I had used my debit card for a couple of transactions. I listened as they rattled off these transactions and one got my attention. It was from - - for $19.00 and I told them no I did not authorize this transaction. So they deactivated my debit card, and after I hung up the phone I was curious if this was the first such charge. So I went through my bank statements and found that it was n't the first such transaction. It had been going on for about three months to the tune of over $1000.00. So I contacted the bank and disputed the charges, ab... |
HSBC Bank account or service using a debit or atm card November 27, 2015 - My ATM card 's expiration date was - 2014. When I did not receive my new card by mid - Istopped in - branches over the course of two weeks, - - -, - - and -. I never requested over-draft protection, but I received this letter rejecting my application. When Iinquired about this issue, the - - - explained that over-draft protection isautomatlcally applled for when you renew your ATM card. I have never had this happen before and I'vebeen banking with you for at least eight years. I was also told that a credit check was not done, but that was not true. ... |
HSBC Bank account or service using a debit or atm card November 25, 2015 - locked my debit account for no reasonno /rude customer service ... |
HSBC Bank account or service account opening, closing, or management November 6, 2015 - 1. Despite confirming that I will be visiting the branch to collect the new account package, the relationship manager sent it through mail which caused significant delay in getting access to the account after it is funded. Email communication can be provided as evidence as needed2. After attempting to activate my online account through https : //www.us.hsbc.com/1/2/home/personal-banking on - -, no - password was received as of - - despite the - hours delivery Service Level commitment which is likely due to system fault as discussed with various HSBC staff3 . Relationship mana... |
HSBC Bank account or service account opening, closing, or management October 1, 2015 - companies refused to close bank accounts for three months or more after repeated requests and repeated - balances. sometimes these banks claim pending acount activity when there is none.They refuse to cease all auto drafts of said accounts.This really needs be reported to ftc. They dont want the complaint. ... |
HSBC Bank account or service account opening, closing, or management July 14, 2015 - suspended my account and stated the account would be activated in a few days but hasnt. i called the bank and the customer services person disconnected - times after having waited - mins each time. I have funds in the account but cant access via website. HSBC Premier customer service is awful. They need people who give a - about servicing clients. ... |
HSBC Bank account or service problems caused by my funds being low July 12, 2015 - In close succession, - ACH debits hit my HSBC checking account. The - ( on -/-/15 ) exceeded the balance of my account and was thus not paid ( reasonably so ). There were sufficient funds for the - transaction ( on -/-/15 ), however, HSBC also did not make payment on this - transaction because they had temporarily removed the funds from my account from the - ( - ) debit resulting in a negative balance even though they did not make payment on that debit. This temporary reduction of my balance not only led to to a legitimate debit going unpaid but also allowed HSBC ... |
HSBC Bank account or service making/receiving payments, sending money June 23, 2015 - - -, -/-/2015Dear CFPB, I use the HSBC bill Pay from my checking account. On - - and - - I made - payments. They mananged to pay the - ... but I am still missing $2000.00. - - : $120.00. - - - - $1000.00 - - - : $1000.00 - - - have now spent over - hours on the phone with HSBC associates and they now say its the Bill Pay vendor that is the problem and they are trying to trace my money. HSBCs vendor is their problem - HSBC is responsible for paying my bills. Today I have now ( after - more min on the phone today ) requ... |
HSBC Bank account or service problems caused by my funds being low May 30, 2015 - I bi-weekly send my bank deposits from my wife 's account, and it takes forever ( five to nine days ), for my account to be credited. Well, you can guess what happens in the mean time. While they do pay checks I 've written, I get charged $35.00 for each check processed and this can devistate my account. I 've checked my wife 's account the next day and find the funds have been deducted. If this is done on a Friday, they will take until the following Thursday to credit my account. This goes on even though I get bi-weekly deposits from -, and monthly deposits from -. This last credit to... |
HSBC Bank account or service account opening, closing, or management May 13, 2015 - On - -, 2015 my wife tried to withdraw money from our joint checking acct with HSBC. It did not work, so I called HSBC - that night ( I have called many many times over the - years with HSBC ). They told me there is a block on my account and I need to call Monday morning to sort this out. On - -, I called, spoke to -, who told me my account has been closed. HSBC said they had sent letters / emails to my wife requiring some information from her or the account would be closed. My comment to HSBC is why did not they not call me before doing anything drastic like closing my ac... |
HSBC Bank account or service account opening, closing, or management May 5, 2015 - I am a - -, with a vacation home in the USA. I have had a checking and savings account with HSBC USA for about 5 yearsAbout 6 weeks ago, the HSBC USA regulatory team contacted me by e mail, for additional information. Specifically, they needed my Social Security number, and details of my -.As I was in - at the time, I was asked to present these to a local branch in - to have these 'verified '. On - the - -, I brought these items into the - branch in -, with details of where to send the verified copies. I was assured this would be done. Long story short, HSBC USA n... |
HSBC Bank account or service account opening, closing, or management April 29, 2015 - When I opened my checking account online with HSBC it was advertised that I should get $50.00 bonus for making a direct deposit to the account. I made direct deposit of $500.00 on -/-/14, but I have never received $50.00 direct deposit bonus. ... |
HSBC Bank account or service account opening, closing, or management March 30, 2015 - I am a law abiding, squeaky clean, legally - retired distinguished American senior citizen at my vacation home in a -, -, who only has - USA bank account my HSBC checking account with a debit master card that is tied to my funds in my HSBC checking account. My creditworthiness as is reflected by my credit report is excellent as is reflected in my credit score, etc. I have had my account with HSBC for over twenty years when you include the bank that HSBC merged with. I have always gone above and beyond to exercise due diligence with HSBC by for example putting a seven year fraud ale... |