HSBC Bank Account Or Service Complaint

HSBC Bank account or service department,

Checking account Using a debit or ATM card New York

I received a call from my bank asking me if I had used my debit card for a couple of transactions. I listened as they rattled off these transactions and one got my attention. It was from - - for $19.00 and I told them no I did not authorize this transaction. So they deactivated my debit card, and after I hung up the phone I was curious if this was the first such charge. So I went through my bank statements and found that it was n't the first such transaction. It had been going on for about three months to the tune of over $1000.00. So I contacted the bank and disputed the charges, about a week later I got the funds placed in my account and was told the case was closed. Then almost two months later I received a letter stating that my son had a prior relationship with the - store and since this was the case he must have made these purchases. I assured them that he did n't as I checked his - and there were no games on there because he does n't buy games online, he likes to have the case


paid knowing that I had no funds in my account to cover these charges. So now my account is almost - $900.00 and I have changed banks. They have continued to pay bills and I was then told to get a police report to release the bank from responsibility. I did that and waited ten business days as I was told, then I called back and got the same answer. My son must have made the purchases. So I asked them for proof, and they said for me to contact the playstation store, which I had already done and they said they can not provide me with such information. I do n't understand if someone was spending almost $100.00 a day on a website why the bank had n't contacted me earlier, and they said that is not their job. It is my job to keep track of what is going on with my account. I said so you are n't responsible in helping to cut down on fraud, and they said no that is my job. I am so angry that I have switched banks and will never go back to this bank, but I am still out over $1000.00 with no explanation or apology or anything at all resembling how a business would handle such matters.