HSBC Bank Account Or Service Complaint

HSBC Bank account or service department,

Checking account Making/receiving payments, sending money New York

- -, -/-/2015Dear CFPB, I use the HSBC bill Pay from my checking account. On - - and - - I made - payments. They mananged to pay the - ... but I am still missing $2000.00. - - : $120.00. - - - - $1000.00 - - - : $1000.00 - - - have now spent over - hours on the phone with HSBC associates and they now say its the Bill Pay vendor that is the problem and they are trying to trace my money. HSBCs vendor is their problem - HSBC is responsible for paying my bills. Today I have now ( after - more min on the phone today ) requested that the $2000.00 be returned to my account ... HSBC says that they may be able to return $1000.00 - to my account - in the next few days., but the other payment - -. ( bills are to be paid in - bus days ) .has been processed and I will need to wait yet another - days for the bill to be paid. I pointed out that this will mean that they have held $1000.00 for - days. My Credit card, has not received this payment.. Today the HSBC associate said that they had a new BillPay service and that I was suppose to refresh '' my Bill Pay list, however he could not tell me what I had to do to refresh the list. All of my payees remain the same ... The only changes have been internally at HSBC. I have done everything I can possibly do ... Over the weekend I spent - hours on the phone with HSBC, I have excahanged Bank Mail. - - HSBC associate hung up on a conference call with my Credit card rep. - At this point I dont know what you can do, but I wanted to register this complaint.