HSBC Bank Account Or Service Complaint

HSBC Bank account or service department,

Checking account Account opening, closing, or management Florida

I am a - -, with a vacation home in the USA. I have had a checking and savings account with HSBC USA for about 5 yearsAbout 6 weeks ago, the HSBC USA regulatory team contacted me by e mail, for additional information. Specifically, they needed my Social Security number, and details of my -.As I was in - at the time, I was asked to present these to a local branch in - to have these 'verified '. On - the - -, I brought these items into the - branch in -, with details of where to send the verified copies. I was assured this would be done. Long story short, HSBC USA never received anything, and without any prior warning, I discovered yesterday that they have cancelled my accounts with them, and have advised that a check will be mailed to me in 7-10 working days. I have now opened another account with another provider, but until I receive, and cash the check from HSBC ( approximately $22000.00 ), I have no means of adding funds to my new account. This has left me without any means of getting and cash, and without a local credit card. Furthermore, I have a number of direct debits set up, which will no longer be honored. It is likely my credit rating may be negatively impacted if or when a direct debit request is declined by HSBC USA. I am extremely unhappy I was not contacted to be told there was information missing, or given a chance to rectify the problem now I am here in the USA. - -