HSBC Bank Account Or Service Complaint

HSBC Bank account or service department,

Checking account Account opening, closing, or management California

On - -, 2015 my wife tried to withdraw money from our joint checking acct with HSBC. It did not work, so I called HSBC - that night ( I have called many many times over the - years with HSBC ). They told me there is a block on my account and I need to call Monday morning to sort this out. On - -, I called, spoke to -, who told me my account has been closed. HSBC said they had sent letters / emails to my wife requiring some information from her or the account would be closed. My comment to HSBC is why did not they not call me before doing anything drastic like closing my account. At this time, my wife got on the phone with - and told her that she in fact did receive emails but ignored them saying she thought they were spam. - said that they tried to phone us but it did not work. - mentioned some phone number that was not ours. This call got cut off. - minutes later I got a call from - who admitted HSBC was at fault and should have called me ( her


- -, I phoned HSBC, -, to inquire where was my check. - told me that it is has not been sent, as HSBC needed to confirm my address. On the same day, - -, I received mail correspondence from HSBC - separate issue and attached, that shows they did have my address ( not changed in - years ). - also said my account was not closed and was restricted ''. - promised to call me - - with more information. I did get a call from her on - -, was unable to answer it, and called by HSBC and spoke to -. - told me - is the supervisor and is required to call me twice ( she did not ). I asked - to escalate the issue ( and I also confirmed my address with him ) he promised to have a supervisor call me back within an hour. They did not. After a few hours - called me back, apologized and said that I now need to speak to - about this issue. I told - that I want my money, and that I will contact the - Police Dept and report HSBC for theft. He told me there is nothing he can do, and that - will call me on - -. At this point ( - - ), I could still see my account online. - -, my account is suspended online ( attached ), and when I called HSBC as soon as they get my account number, they immediately hang up, so I must be flagged as do not speak to this person ''. Therefore, HSBC has my money and I am completely unable to contact them. So I must wait for - to call, HSBC has broken their promises before so I may or may not get this call. I have no recourse at all and need help.