HSBC Bank Account Or Service Complaint

HSBC Bank account or service department,

Checking account Account opening, closing, or management Georgia

1. Despite confirming that I will be visiting the branch to collect the new account package, the relationship manager sent it through mail which caused significant delay in getting access to the account after it is funded. Email communication can be provided as evidence as needed2. After attempting to activate my online account through https : //www.us.hsbc.com/1/2/home/personal-banking on - -, no - password was received as of - - despite the - hours delivery Service Level commitment which is likely due to system fault as discussed with various HSBC staff3 . Relationship manager sent highly sensitive Personally Identifiable customer confidential info ( name, account number, address, Social Security Number ) through an unencrypted zip file attached to an email in violation of HSBC information security policy and industry best practices / regulations ( e.g. - ), putting customer security and privacy at significant risk. Such information was never requested by me and Email communication can be provided as evidence as needed4. During customer support call on - -, customer service staff provided falsified information regarding the password delivery time by stating it will be delivered to my mobile device within - minutes ( where it should be - hours ) with the sole intention of ending the support call without resolution5. During the second support call on - -, customer service supervisor confirmed a call back from a US-based support staff with knowledge of my case and resolution at - EST on - -. However, no attempt was made to contact me until I initiated contact with HSBC later that day. The supervisor also provided a non-existent / falsified customer service case number with the intention of ending the support call without resolution. All subsequent HSBC staff that I contacted has no knowledge of the nature of the incident / complaint demonstrating significant communication issue between onshore and offshore ( - ) support teams6. As of - EST - - ( 7 days after account creation ), the bank has not offered any means to access the account placing customer funds at risk