Review and analysis of over 355 Conventional Fixed Mortgage complaints against Flagstar Bank
Flagstar Bank consumers have reported over 355 official complaints related to Conventional fixed mortgage. Out of the 355 consumer complaints against Flagstar Bank, 23% were disputed by the consumer (i.e. the consumer was not happy with how Flagstar Bank responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against Flagstar Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Flagstar Bank Mortgage loan servicing, payments, escrow account March 29, 2017 - I represent a company by the name of -. in - Ca -. We just received an email from Flagstar Bank in - Michigan with the following message. Dear -, Flagstar Bank has conducted a Management Review of your status as an eligible Escrow Agent. Based upon our analysis, we have made a business decision to exclude your company from our eligible list. It is Flagstar 's policy not to discuss the basis for its decisions. Thank you Flagstar - Support Specialist-Funding - MI - All settlement agent approval docs and questions send to - Call funding support assistance at -,... |
Flagstar Bank Mortgage loan servicing, payments, escrow account January 24, 2017 - I would like to split my monthly payments into two payments per month fulfilling the total monthly amount. The Bank will not accept partial payments. The offer was to participate in a program whereby there is an automatic deduction from my bank account on a bimonthly basis. I do not want to participate in this program since there are 2-3 additional payments incurred throughout the year as a result of some months having five weeks. I would rather pay on my own and have the bank accept my partial payments throughout the year, meanwhile fulfilling my monthly obligations as I choose. My intention ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure July 28, 2016 - WE fell on hard times with our business, we asked flagstar to give us a lower payment, or sometime to recover, instead they kept us in a crazy loss mitigation for more than 1 year, and instead of lowering the payment, they made it almost $1000.00. more because they added all of the back payments, interest and late fees. We love our home, we are trying to get back on our feet, but now we 're 4 payments behind again, and we 're now trying to sell the home because we ca n't take the - anymore, but the mortgage is now so high that I ca n't sell it for what I Owe. Flagstar did not help us th... |
Flagstar Bank Mortgage loan modification,collection,foreclosure July 7, 2016 - To Whom It May Concern : I am having issues with Flagstar trying to maintain my home ownership after divorce. Per the divorce decree, my ex-spouse must be relinquished from all financial liability of home ownership of said property. I have requested through multiple formal submissions to FlagStar Bank, mortgage servicer for -, to assist in maintaining my home ownership - beginning -/-/- ; with a follow-up request occurring -/-/- ; and most recently, I have sent a third request -/-/-. Throughout these past months, I have not only been met with resistance from FlagStar, but I... |
Flagstar Bank Mortgage loan modification,collection,foreclosure May 5, 2016 - I was sold a mortgage by bidding on a home that was foreclosed, the saleman press to bid higher and higher to win the bid. the saleman connected me the person finance my loan at Flagstar bank, Flagstar Bank kept telling me they work with me after informing them I needed help and after they assure me they were not going to foreclosed. I sent $2000.00 and then found out my loan was to another loan company, - ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure March 30, 2016 - We refinanced our mortgage for a lower rate. We went with a local bank instead of through our previous lender, Flagstar Bank ( MI ). On -/-/16 I made our last mortgage payment over the phone with a Flagstar representative. I received a confirmation e-mail. This past week my husband kept receiving calls from Flagstar Bank stating that the payment was not made due to " insufficient funds ''. My husband has $ - in his account. The Flagstar representative did not take down the correct routing number. Our new lender wired the payoff amount to Flagstar Bank and it was returned since Flagsta... |
Flagstar Bank Mortgage loan modification,collection,foreclosure March 26, 2016 - On Friday, - - I called the CFPB with questions about Flagstar Bank 's Consent Order and was given telephone number for a settlement refund line and Flagstar Bank. I called the Payment Administrator at - and spoke with -. I stated no, I did not get a postcard but I was sure I should be on the list. I then called Flagstar Bank at - and spoke with -. He asked for my old account number which I did not ave readily available so he used my social security number. - told me that I was not on the list because I was never in the Loan Modification process. I told - in - -, ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure March 24, 2016 - I was a victim of Flagstar Bank 's default servicing practices that were identified in your 2014 Consent Decree. I was forced into bankruptcy due to Flagstar. Upon dismissal if bankruptcy, I was to obtain modification from Flagstar, but at the same time the mortgage servicer was changed from Flagstar to - - and I had tremendous problems with - and Flagstar obtaining information related to the terms and conditions of my modification. Even though - - was identified as my mortgage servicer, Flagstar has taken me to court and now wants to foreclose. it has been unclear to me who the... |
Flagstar Bank Mortgage credit decision / underwriting March 12, 2016 - To whom it may concern, During mortgage refinance process, Flagstar provided me deceptive/unclear information, and unfairly treated and denied my refinance application. -/-/2016, Flagstar had promotion online offering interest rate of 3.375 % ( APR around 3.5 % ) with a closing fee around $11000.00, I called in and get informed that I could start the refinance application and my credit score was checked with approval ( above - range ). I decided to pay all closing cost upfront to lock the 3.375 % rate. Currently, my mortgage rate is 3.75 %, and monthly payment is $1800.00. After the r... |
Flagstar Bank Mortgage loan servicing, payments, escrow account March 8, 2016 - The Value on my property has gain enough equity to qualify for - % to - % LTV to remove my PMI. I have proven this with Comps and by consulting with a local appraiser and I sent in a written request to my Bank Flagstar requesting the Removal of the PMI. My bank Flagstar Mortgage keeps giving me the Runaround in regards to the process in which they require me to take in order to remove PMI. I have been told different procedures by - different representatives, I have been told that they will send me a letter explaining what to do and I have not received anything, I have been told that I... |
Flagstar Bank Mortgage loan servicing, payments, escrow account February 18, 2016 - Memorial Day 2015, our home was flooded due to a declared national disaster. Since then, Flagstar Mortgage has received well over $170000.00 in insurance funds. I submitted documentation to pay the mitigation company and eventually had a check issued for $28000.00 to that company. Leaving +/- $140000.00. We have processed no other claims. We had a contract to sell the house. I called Flagstar to get a payoff requesting they take the insurance proceeds and apply that to the principal. They refused to do so. As of yesterday, the loan has been paid in full, and when I called today to find o... |
Flagstar Bank Mortgage loan servicing, payments, escrow account December 17, 2015 - Subject : My lender ( Flagstar Bank, MI ) refused to terminate my Private Mortgage Insurance ( PMI ) after I meet all conditions. I sent letters, e-mailed and called the Flagstar bank requesting for my PMI waiver as early as -, -. But my request has been rejected because I saw $160.00 of PMI was still charged on - -, -. I meet all conditions : - payments have been made since the origination date of the mortgage. No monthly payments were more than 30 days delinquent in the last 12 months. No monthly payments were more than 60 days delinquent in the last 24 months. There ... |
Flagstar Bank Mortgage credit decision / underwriting December 11, 2015 - I made a claim to my insurance company for water damage to my home. They reimbursed me for water restoration and repairs. Checks were made out to me and my mortgage company. I contacted my mortgage company to see how I go about cashing the checks. I was told to endorse the checks, complete numerous forms and mail all of it to them ... which I did promptly. A few days later I called to make sure they received everything. They said they had n't gotten it yet. Next time I called they said they got the checks but not the forms ( IMPOSSIBLE since they were all mailed together ). On future phone cal... |
Flagstar Bank Mortgage loan modification,collection,foreclosure December 10, 2015 - Greetings, my complaint involves Flagstar Bank, who has put us in a modification purgatory for the last several years, now has sent letter via lawyers that house again in foreclosure. We had entered into our - trial period and completed the 3 month trial period and have n't been contacted since - of - are at wits end with the whole process while accruing penalties, late fees, etc. ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure December 5, 2015 - Flagstar bank has been accused and found guilty of numerous violations in the past and their illegal practices have not only continued, but intensified. I have been harassed to the point of insanity by Flagstar calling my cell phone and home phone almost every single day for over period of over one year. Not only are these robo calls, I have also been harassed via letters claiming that to have a new " single point of contact '' at Flagstar every other month. All of these single point of contacts at the bank are impossible to reach. I recently applied for a loan modification that was deliberate... |
Flagstar Bank Mortgage loan modification,collection,foreclosure December 3, 2015 - I try a loan modification with Flagstar for 5 years, and they keep losing the paperwork ... |
Flagstar Bank Mortgage settlement process and costs December 2, 2015 - My loan originated with Flagstar bank in -/-/-. As of -/-/- my wife and I are in the final steps of refi of a conventional fixed mortgage with payout. We contacted Flagstar for a payoff quote Monday - - - which was never received. As of - -, they told us they have sold and transferred the loan to -. We were never informed of the sale. - has told us that it might take up to two weeks for the loan to populate in their system. Our lock-in expires on - -. No one at Flagstar is willing to help us with loan transfer process, or help to get us a payoff quote. No one ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure November 20, 2015 - I applied for a modification -/-/-. I was approved -/-/- (? ) and was sent a modification -/-/- after successfully making my trial payments. However, the modification had the wrong address, it listed the wrong state. I called to notify them and was told not to return it as it could n't be accepted and to continue to make my trial payments each month which I have done. I have called to ask why I still do not have a new modification agreement and told to continue to make the trial payment amount and wait. I have had someone come to my home and leave a note on my door to call Flags... |
Flagstar Bank Mortgage application, originator, mortgage broker October 20, 2015 - My wife are I purchased a home in - 2015 for $ - with - % down ( $ - appraised value ; - % LTV at closing ). We worked with our mortgage broker on various loan options because we needed to make significant structural repairs to the only full bathroom that had serious plumbing issues. We opted to put - % down so we had cash for improvements ; following completion, we would be able to have PMI removed if our LTV was under - % using a new appraisal. It was our understanding that after the improvements were complete, we would have the house reappraised and have PMI removed. Th... |
Flagstar Bank Mortgage loan servicing, payments, escrow account October 13, 2015 - Flagstar Bank has sent - letters demanding that I provide a proof of policy for hazard insurance. I spoke with them after the first letter, and indicated that the insurance had been renewed and they spoke with the insurance company. I was told all is fine. Now, weeks later I receive a demand for insurance or to pay $6300.00. The insurance on the property has never lapsed, never been in danger of lapsing, and they have been provided all normal documentation by my insurance company, and they have spoken with them! ... |
Flagstar Bank Mortgage settlement process and costs October 12, 2015 - Flagstar Bank ( FSB ) holds our mortgage. We reported a sinkhole in -, -. - - Insurance investigated and permitted repairs to take place. - ( - ) performed the job. Citizens sent third party checks for - 's ground work and one also for cosmetic repairs to FSB. FSB refused to release the funds to -, even after the work was completed ; consequently, LRE place a lien on our property - -, -. - withheld payment on - 's completed work until - -, -, and they still hold our cosmetic repair monies to this date in escrow. We wanted to and could have sold o... |
Flagstar Bank Mortgage loan servicing, payments, escrow account September 26, 2015 - Insurance payment from my escrow account was not made in time to my insurance company thus leading to late fees and cancellation notices to homeowner. Monies were withdrawn from my escrow account TWICE ( -/-/- & -/-/- ) thus lowering the escrow account value below allowed limit allowed by Federal law. This appears to be an error since the money was placed back into the escrow account at a later time ( - ). The error does impact the calculated low value for the escrow account unless special provisions are taken. This new low value '' for the escrow account will or may cause damage... |
Flagstar Bank Mortgage loan modification,collection,foreclosure September 23, 2015 - At the end of -, 2015 both my wife and I lost our jobs. We continued to use our savings to remain in good standing with Flagstar Bank while we worked through the loss mitigation process. On - we received a letter from Flagstar closing our file due to untimely response to their requests for information.Below is a record of all of the e-mail correspondence and activity showing little to no gap between requests for information and responses providing that information. - - Uploaded my and my wife 's determination letters from unemployment letter as well as copies of my wife 's and my lice... |
Flagstar Bank Mortgage application, originator, mortgage broker August 3, 2015 - In -/-/- I moved out of my home that was mortgaged with Flagstar Bank. - Loan # - - I rented the home until -/-/- when my situation dictated that I could no longer afford the home to to debt, divorce, car loans, 2nd Mortgage, etc. I tried to get Flagstar bank to refinance my home at the appraised value which was $60000.00. They refused to help me even though my loan amount with my 1st and 2nd was over $100000.00. I could not make the payments and could not rent the home to recoup what I owed per month. I also fixed up the home and tried to sell it at the lowest amount po... |
Flagstar Bank Mortgage loan modification,collection,foreclosure July 23, 2015 - I have been attempting to apply to get my mortgage loan modified for over a year. Every time they want more and more paperwork and allow existing paperwork to expire. I do not feel that they are attempting to work with me to keep my house. I have become - and I am trying to get my loan to a payment I can afford but it feels like the company is fighting against me putting road blocks up. ... |
Flagstar Bank Mortgage loan servicing, payments, escrow account July 8, 2015 - Early in -/-/-, I refinanced my mortgage with Flagstar Bank and agreed to a monthly payment of $1300.00 with a --year term. However, Flagstar Bank and its vendor - underestimated my city taxes by approximately $1100.00. The actual city tax bill is $1100.00 and Flagstar estimated them at a yearly rate of $16.00. Therefore, I recently received notice that my bill will go up nearly $200.00 to a new monthly payment of $1500.00 as of -/-/-. So far, I have contacted - - and - - about this problem, but they were not able to offer an agreed-upon solution. Throug... |
Flagstar Bank Mortgage application, originator, mortgage broker July 7, 2015 - Solicitation and promises that financing and refinancing supported the amount they gave ... |
Flagstar Bank Mortgage loan servicing, payments, escrow account July 7, 2015 - My wife and I have an automated payment setup for our mortgage each month. The auto payment is scheduled to deliver the payment - days early each month and that is - days earlier than the due date, not the extended grace period. Apparently, after receiving our early payment, Flagstar realized that we were off by - because they had reassessed our escrow. However, notice of this reassessment was never received. On Sunday, - - at -, we received a phone call from Flagstar requesting a call back. We immediately returned the call and were treated with an aggressive and rude represe... |
Flagstar Bank Mortgage settlement process and costs July 1, 2015 - I have signed a GFE for 3.75 interest rate and now I 'm being told it 's 4.515. I have tried to contact the agent and his manager repeatedly with no success. I was told I would get a refund for the appraisal and termite inspection and that has n't happened yet and It 's been about a month. ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure June 14, 2015 - Flag star bank I feel that they took advantage of me. I am sure I was not the only -. Ialmost lost my house because of them I am still suffering because of them. They lost my paperwork so many times I faxed them my paper work at least - times I even mailed it to them. My house so on the steps of the court house my best friends boyfriend paid there attorney - to get my house. OMG I wish something could be done. If I had the money I would I wanted to get the news crew involved. i tried to get anyone who would listen I wrote so many letters . no one really cares about us -. FLAGSTA... |
Flagstar Bank Mortgage loan servicing, payments, escrow account June 9, 2015 - After reinstating my loan with Flagstar Bank in the amount of $89000.00, which was obtained through the law offices of - -, hired by Flagstar Bank, stated that this would bring my loan current. This amount was paid with cashier 's check on - -, 2015. I made my next mortgage payment of $5300.00 for - ; however, on my - mortgage statement it shows additional fees of $1200.00. I called Flagstar and inquired about this and I was told that Flagstar does not have to disclose additional internal fees in the reinstatement fees. This is totally unethical for a lender. We as borr... |
Flagstar Bank Mortgage loan servicing, payments, escrow account June 1, 2015 - Flagstar Bank is charging me for late fees that I have not incurred. I have called the bank multiple times but they have not resolved the issue and now they are threatening me with reporting me to the Credit Bureaus. My credit score in the - 's because I have never defaulted on any loan. I have paid my Flagstar Mortgage payment on time before the - of each month since -/-/- without falf every single month in advance to this date. The problem seems to be that on -/-/- they charged my account $6200.00 for insurance '' this was an incorrect charge since I had secured - - ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure April 8, 2015 - The mortgagors are the defendants in foreclosure case No.- In -, FL. On -/-/-, - -, the bank 's witness testified that the Bank never considered or evaluated Defendants ' application for Modification, failing to comply with the condition agreed to by the parties in the Consent Judgment. After hearing this testimony, the Judge vacated the Certificate of Sale and the Certificate of Title and sustained Defendants ' Objection to the Sale. The Order also commanded Defendants to submit a full package to Plaintiff for Modification evaluation within 15 days and gave Plaintiff 45 d... |
Flagstar Bank Mortgage loan modification,collection,foreclosure April 6, 2015 - I have applied for a modification of my mortgage with Flagstar Bank. This modification was approved and I received the paperwork to sign and return. When I received the paperwork, Flagstar was requesting - in closing fees to complete the modification. I do not have -. I called the HOPE counseling service and ask for help. The counselor and I did a conference call with Flagstar and she requested an accounting for the -. They clammed up, said it was an error and it would be fixed. I have since heard nothing from Flagstar. I want to get this resolved asap. ( and while on the phone with t... |
Flagstar Bank Mortgage loan modification,collection,foreclosure March 25, 2015 - Due to the economic downturn of the housing bubble, I lost my job, unable to find work due to the economic collapse. Therefore, my wife was working and we tried desperately to re-modify my loan with Flagstar Bank. Flagstar Bank refused to re-modify my loan, resulting in my foreclosure. I also hired a real estate consultant to help me try to shortsale and fax the documents to Flagstar Bank, but nothing was ever done by Flagstar Bank. I feel as though I am a victim, that the house was sold from under me and my family. ... |