Flagstar Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Flagstar Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account South Carolina

Insurance payment from my escrow account was not made in time to my insurance company thus leading to late fees and cancellation notices to homeowner. Monies were withdrawn from my escrow account TWICE ( -/-/- & -/-/- ) thus lowering the escrow account value below allowed limit allowed by Federal law. This appears to be an error since the money was placed back into the escrow account at a later time ( - ). The error does impact the calculated low value for the escrow account unless special provisions are taken. This new low value '' for the escrow account will or may cause damage to me by increasing my escrow required payments next year after the annual escrow required payment calculation. Late fees of $10.00 were added by the insurance company. Cancellation notice sent to me by the insurance company. I continue to get letter in the mail requesting that I pay the late fees to my insurance company ( -/-/- ).

Flagstar Bank customer in South Carolina
Sep 26, 2015

* Source: CFPB Complaint Database

Flagstar Bank response to complaint:
Closed with explanation

Consumer disputes how Flagstar Bank handled their complaint

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