Flagstar Bank Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Flagstar Bank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Indiana

I applied for a modification -/-/-. I was approved -/-/- (? ) and was sent a modification -/-/- after successfully making my trial payments. However, the modification had the wrong address, it listed the wrong state. I called to notify them and was told not to return it as it could n't be accepted and to continue to make my trial payments each month which I have done. I have called to ask why I still do not have a new modification agreement and told to continue to make the trial payment amount and wait. I have had someone come to my home and leave a note on my door to call Flagstar as well as take pics of my home for the last 4 months. I am talking at minimum once a month to Flagstar and complying with what they are requesting. How is the harassment fair? Last week I received a notice that I was turned down for failure to return my modification and they were resuming foreclosure. I contacted Flagstar in which they stated the same thing. After a tearful - minute conversation, they stated I was correct they sent the wrong modification agreement and advised me not to return it. I should not be concerned and a new agreement would be sent in the next 5-7 days. Last Saturday I received a notice from an attorney about an eviction. Now again today someone has showed up at my door with an urgent notice and taking pictures of my home. Why has it taken 11 months to complete this, why is n't someone staying on top of my file, and why am I being harassed unnecessarily?

Flagstar Bank customer in Indiana
Nov 20, 2015

* Source: CFPB Complaint Database

Flagstar Bank response to complaint:
In progress

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