Flagstar Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Flagstar Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Minnesota

I would like to split my monthly payments into two payments per month fulfilling the total monthly amount. The Bank will not accept partial payments. The offer was to participate in a program whereby there is an automatic deduction from my bank account on a bimonthly basis. I do not want to participate in this program since there are 2-3 additional payments incurred throughout the year as a result of some months having five weeks. I would rather pay on my own and have the bank accept my partial payments throughout the year, meanwhile fulfilling my monthly obligations as I choose. My intention is to use a voluntary prepayment schedule as to take advantage of minimizing the interest accrual.

Flagstar Bank customer in Minnesota
Jan 24, 2017

* Source: CFPB Complaint Database

Flagstar Bank response to complaint:
Closed with explanation

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