Flagstar Bank Mortgage Complaint

Flagstar Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

I represent a company by the name of -. in - Ca -. We just received an email from Flagstar Bank in - Michigan with the following message. Dear -, Flagstar Bank has conducted a Management Review of your status as an eligible Escrow Agent. Based upon our analysis, we have made a business decision to exclude your company from our eligible list. It is Flagstar 's policy not to discuss the basis for its decisions. Thank you Flagstar - Support Specialist-Funding - MI - All settlement agent approval docs and questions send to - Call funding support assistance at -, follow the prompts We are a very reputable company and we work closely with buyers and sellers in California. For a lender such as Flagstar Bank to force us to cancel an escrow that we have already completed - % of the work needed is unconscionable. For the benefit of the buyer and seller on this transaction, we will cancel this escrow so they can close with another company, but this act by Flagstar Bank will damage future business. At the very least we should know why they so we have an opportunity to correct any issues, Thank You