Flagstar Bank Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Flagstar Bank Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Virginia

In -/-/- I moved out of my home that was mortgaged with Flagstar Bank. - Loan # - - I rented the home until -/-/- when my situation dictated that I could no longer afford the home to to debt, divorce, car loans, 2nd Mortgage, etc. I tried to get Flagstar bank to refinance my home at the appraised value which was $60000.00. They refused to help me even though my loan amount with my 1st and 2nd was over $100000.00. I could not make the payments and could not rent the home to recoup what I owed per month. I also fixed up the home and tried to sell it at the lowest amount possible. Nothing worked. I walked away from the home due to these factors and Flagstar took it back and sold it afterwords. I am now trying to refinance my current home and can not because this is still showing up on my credit score because of the gap between what I owed them and what they were able to sell the house for. I received no help during my process of trying to keep the home at a reasonable amount due to the constant hurdles and road blocks put up by the finance department at Flagstar.

Flagstar Bank customer in Virginia
Aug 03, 2015

* Source: CFPB Complaint Database

Flagstar Bank response to complaint:
Closed with explanation

Consumer disputes how Flagstar Bank handled their complaint

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