Flagstar Bank Mortgage Complaint

Flagstar Bank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Georgia

On Friday, - - I called the CFPB with questions about Flagstar Bank 's Consent Order and was given telephone number for a settlement refund line and Flagstar Bank. I called the Payment Administrator at - and spoke with -. I stated no, I did not get a postcard but I was sure I should be on the list. I then called Flagstar Bank at - and spoke with -. He asked for my old account number which I did not ave readily available so he used my social security number. - told me that I was not on the list because I was never in the Loan Modification process. I told - in - -, I started inquiring about a loan modification due the difficulty I was having in making my payments. Starting - -, -, through - -, -, I received and sent loan modification package information to Flagstar Bank. On - -, I called - - to get a status on my application and - told me my application was denied. The application was denied because I was deficit $320.00 Basically, - explained I could not afford the mortgage. Early - -, I received a certified letter from a law firm stating my loan was in default and I could lose my home. I contacted a law firm that supposedly stopped the court proceedings and offered loan modification services.This law firm, - was quite costly at approximately $8500.00 and proved to be not so trust worthy. Then on - -, -, - - called from Flagstar and conducted a -, borrowers financial interview along with receiving letter dated - and -/-/- acknowledging receipt of loan modification packages starting a new application. On - -, -, Flagstar announced my mortgage had been sold to - - effective - -, -. So - look further into his system abd he found where yes, - had applied for loan modifcation, etc. - gave me case to reference and stated he would escalate. I wonder how many other consumer may be overlooked like me?