Flagstar Bank Mortgage Complaint

Flagstar Bank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Wisconsin

We refinanced our mortgage for a lower rate. We went with a local bank instead of through our previous lender, Flagstar Bank ( MI ). On -/-/16 I made our last mortgage payment over the phone with a Flagstar representative. I received a confirmation e-mail. This past week my husband kept receiving calls from Flagstar Bank stating that the payment was not made due to " insufficient funds ''. My husband has $ - in his account. The Flagstar representative did not take down the correct routing number. Our new lender wired the payoff amount to Flagstar Bank and it was returned since Flagstar stated that I we needed to pay additional fees of : $340.00 in order to pay off the loan. On -/-/16 I called and paid the additional fees and the mortgage from -/-/-. I tried over the phone to get the fees waived with no luck. I want Flagstar Bank to refund me the amount of $340.00 for their errors. I should not have to pay a late fee for their mistake. Their errors almost demolished our refinance.