Review and analysis of over 133 Conventional Fixed Mortgage complaints against TD Bank
TD Bank consumers have reported over 133 official complaints related to Conventional fixed mortgage. Out of the 133 consumer complaints against TD Bank, 37% were disputed by the consumer (i.e. the consumer was not happy with how TD Bank responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against TD Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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TD Bank Mortgage application, originator, mortgage broker December 17, 2015 - Dear CFPB : My husband and I applied for a refinance with TD Bank, where we have our accounts, of our - - - home loan for our house - from a 30-year mortgage to a 15-year loan. We submitted all the forms to TD. The first issue that was problematic was that the loan officer, - -, repeatedly filled out inaccurate information on our loan documents including inaccurate salary information and insurance and tax rates, and was very difficult to reach to correct the problems. While we were working to get her to correct the information, TD Bank sent us a letter that our application wa... |
TD Bank Mortgage loan servicing, payments, escrow account December 10, 2015 - After - 2015, TD Bank stopped detailing escrow activity on their mortgage statements. I called customer service and spent a great deal of time trying to recover this information for my own accounting purposes and was later told it was a " glitch '' in the system that has been going on " for a couple months. '' My understanding is that it is required by law for the lender to disclose this information on the monthly statement and the fact that I had to take additional time to procure it is not acceptable - especially after such an ample opportunity to resolve the " glitch. '' It matters a gre... |
TD Bank Mortgage application, originator, mortgage broker December 10, 2015 - TD Bank failed to provide timely and accurate information regarding the mortgage process. Further, TD Bank stopped responding to e-mails or requests for information once we expressed concern about the misinformation that was provided and their latency. - examples include : ( 1 ) When we completed our mortgage application, the loan processor referred to the new law but assured us that TD Bank could complete the mortgage process in 45 days. Additionally, the TD Bank website states that " generally, your mortgage will be ready to close in 30-45 days. '' Although our closing date was scheduled ... |
TD Bank Mortgage loan servicing, payments, escrow account October 30, 2015 - TDBank is always messing with my mortgage payments. When l am behind on payments and l make the payments. They will always apply the payments towards principal and legal fees and not my mortgage payments stating that i made extra payments ( l am obviously making my payments ). I spoke to them and confirmed that l did not go to court and made the payments before all court appearance why are they charging me fees. A representative that l spoke to that confirmed that the calls were being recorded confirmed that they can not do that and use my payments towards legal fees that do not exist. I spoke... |
TD Bank Mortgage application, originator, mortgage broker July 9, 2015 - We applied for a 3.75 % fixed rate mortgage loan to refinance our current mortgage loan with TD Bank. We qualified with our income. The home appraisal showed we had 28 % equity in our home. The loan was for a $550000.00 and the house appraised for $-. The rate was locked until -/-/2015 but when we were going to close TD Bank changed the terms to increase the interest rate and lower the loan balance. This is a classic bait and switch scam to take our $450.00 application fees and not honor the loan we applied and qualified for. ... |
TD Bank Mortgage loan servicing, payments, escrow account June 11, 2015 - We received a loan modification from TD. We complied with all the payments. completed - trial payments $ -Cash contribution of $ -/-/2014 modification began $ -/-/- notice of new payment $ -Since receiving that letter we have called and emailed out representative. No responseCalled TD bank - times a week on phone for hours being transferred around. No one knows what 's going on and they say a supervisor will call back. They never do. What do we do? Nowhere in agreement says this is going to happen. ... |
TD Bank Mortgage settlement process and costs June 11, 2015 - I would like to file a complaint against TD Bank. My loan was set to close on - - 2015 with a closing date of - - 2015. I have been requesting a copy of the final TILA or final HUD since - - the closing attorney stated she has still not recieved the information from the lender ( TD Bank -. I have sent emails to the processor as well as have called and left voicemails for - different peoplein the processing department at TD Bank. The local branch office of TD Bank has also been emailing the processor in attempt to receive the Final TILA or HUD to no avail. I have been as... |
TD Bank Mortgage loan modification,collection,foreclosure April 1, 2015 - Contacted at my place of employment, by TD Bank collections department after numerouse ( and documented ) requests to contact me on my cell and not my employer. Background : In - of 2015, prior to the - - mortgage payments due, I contacted TD Bank requesting asssistance on my mortgages ( both - & - ). I have all the emails and have recorded all phone calls ( after disclosing I was recording ) in which it is clear I directed TD to call my cell. On -/-/15 I received an email, from a co-worker saying that an - - from TD was calling different departments at my employers ... |
TD Bank Mortgage credit decision / underwriting April 1, 2015 - At the end of -/-/-, I applied for a refinance of my home with TD Bank. When I applied, I had an existing - mortgage and an existing HELOC with TD. The refinance was for cash out, debt consolidation. When I received the loan decision from -, I noticed that the terms I had applied for were changed. I was not notified that the terms I had requested changed - they simply changed. ( My application was to keep & subordinate the current - - their approval changed it so that the - was to be paid in full ). When I contacted them that I did n't think they could change a mortgage applic... |