Review and analysis of over 94 Conventional Fixed Mortgage complaints against Dovenmuehle Mortgage Inc.
Dovenmuehle Mortgage Inc. consumers have reported over 94 official complaints related to Conventional fixed mortgage. Out of the 94 consumer complaints against Dovenmuehle Mortgage Inc., 33% were disputed by the consumer (i.e. the consumer was not happy with how Dovenmuehle Mortgage Inc. responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against Dovenmuehle Mortgage Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account December 2, 2016 - I closed on a land loan through the - ( - ) in -. They have contracted through Dovenmuehle Mortgage Inc. for loan servicing. To say that Dovenmuehle Mortgage Inc. is inept would be giving them too much credit. To date I have been unable to access my account through their website -.com and repeated attempts ( over 30 phone calls and representatives ) have been unable to provide any resolution. I have already exhausted every level of their Tier support system and have had over 10 phone calls either disconnected or outright hung up on me. I sense there is some type of fraud being cond... |
Dovenmuehle Mortgage Inc. Mortgage loan modification,collection,foreclosure November 29, 2016 - I lost my job and have been in financial ruin every since. My bank advised that Im eligible for a Short Sale option. I submitted my loss mitigation packet -/-/2015 and have experienced nothing but delays, lack of communication, mistakes and hassel with this bank. My intention is to avoid forclosure, but this bank and the behavior of its staff will almost guarantee the loss of my home because of staff incompetence, mistakes, and all around negligence. I want someone to investigate the shady practices of this bank/servicer and get to the bottom of my concern. This company is a sham.... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account November 29, 2016 - On -/-/2016 Insurance loss check was sent to DovenMuehle Insurance for endorsement to pay for insured repairs to property. The check was in the amount of $15000.00. Two months later, - -, 2016 the check was returned to me for my signature at which time DovenMuehle cashed the check. On - -, 2016 ( three months later ) I received a check for $5200.00. The only correspondence I have rec 'd from DovenMuehle was the check and a blank lien waiver. Apparently, I was supposed to front all of the monies for repairs. - -, 2016, I returned the completed contractor lien waiv... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account May 23, 2016 - I filed an insurance claim and received a check for the repairs for over $25000.00. the check was issued to myself and my wife and my mortgage company Dovenmeuhle and my adjuster. My wife and I endorsed the $25000.00 check and sent to Dovenmuehle. they returned the check and said all parties had to endorse. So I had my adjuster endorse and we sent to them. Dovenmuehle received the check and placed in an escrow and has not released any money at all. They sent us a letter we needed to file a certain documents including a proposal for repairs. We filed one and they did not accept cause the to... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account May 9, 2016 - I have never received a monthly mortgage statement from Dovenmuehle Mortgage. I have been with Dovenmuehle since 2012. I called them and demanded monthly statements and was told they do not send out monthly statements. This must be illegal. What can I do? Who can help me deal with this deceptive company? I need to report misconduct and poor business practise. I know this company has misused my money over the last four years. - - - - - - -, UT - ( - ) -... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account May 8, 2016 - Mortgage PAID IN FULL on - -, 2016. Husband has called for return of original DEED OF TRUST, return of original PROMISSORY NOTE marked " paid-in-full '', and a RELEASE OF LIEN so we can file the appropriate documents with the county to show that there is no lien on our property. Basically, the mortgage company is lying to us already!! Customer Service says all this was sent by Certified Mail on - -, 2016. Postmaster says Certified mail is received in less than 5 business days. Mortgage company can not give us a tracking number for the Postmaster to trace this Certified mail. This i... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account April 29, 2016 - I purchased my home in - -. The house appraised above the purchase price. I put 10 % down and have been consistently making additional payments ( two full payments each year ). The principal is now at less than 80 % of the original purchase price. On - -, - I filled out the paperwork to remove PMI and sent my lender the requested amount ( $310.00 ) associated with the " required '' appraisal. The check was cashed shortly thereafter. I received a VM on -/-/- stating that I should call back " in reference to [ my ] appraisal ''. I called the number provided back on that... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account April 26, 2016 - This complaint relates to the final administration of a $200000.00, 15 year fixed interest rate conventional mortgage, # -, most recently held by -, hereafter referred to as -. The mortgage originated with - - - -, Nebraska. The monthly payment of $1500.00 was due beginning -/-/-. In -, the Office of Thrift Supervision closed - -. - - - assumed the mortgage ; soon afterward the mortgage was transferred to - against whom this complaint is lodged. During the life of the loan, all payments were made on time, and additional payments were mad... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account April 11, 2016 - On -/-/16 - payments ( Mortgage $640.00 & Escrow Shortage $190.00 ) was made at my local branch. I was told that the computer would not accept the - payments because it has my mortgage payment at $650.00 therefore the mortgage payment of $640.00 was transferred into my savings account & the mortgage payment for the month of - was paid by taken the difference that was needed ( $16.00 - & applying it to the mortgage ; I was also told that the payment for the escrow shortage in the amount of $190.00 will be credited to my account. On -/-/16 I notified customer... |
Dovenmuehle Mortgage Inc. Mortgage loan modification,collection,foreclosure April 6, 2016 - Working on a short sale with this servicer since -/-/- when - service-released the loan to them. We lost one buyer already, but have a new buyer/offer in since -/-/-. My understanding is that all files must be reviewed by The Committee prior to approval. I called twice today and was told that the file is still waiting to be reviewed by The Committee and that I should call back next week for an update. ... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account March 15, 2016 - I mailed a $220000.00 mortgage payment in accordance with the instructions contained within the monthly mortgage statement provided by Dovenmuehle Mortgage on - -, 2016. Dovenmuehle received the check on - -, 2016. Dovenmuehle returned the check on - -, 2016. Dovenmuehle charged me an additional interest of $ -because it did not post the payment. Dovenmuehle said it used procedures that were NOT DISCLOSED to me within the monthly mortgage statement. ... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account March 8, 2016 - I received notice from Florida - -/Dovenmuehle mortgage that my loan was being transferred to them for servicing effective -/-/2016 and that my present service provider ( - ) would no longer accept payments. So I stopped payment to - ( cost $25.00 ) and sent a new mortgage payment to -/Dovenmuehle. When I called a week later to follow up on it, -/Dovenmuehle HAS NO RECORD OF MY NEW ACCOUNT NUMBER!! Even though they printed it on the very letter they sent me. Then, customer service tells me that it will probably take them another week to establish my account! Are you s... |
Dovenmuehle Mortgage Inc. Mortgage loan modification,collection,foreclosure November 27, 2015 - FIRST YOU SHOULD KNOW THAT I AM - FOR LIFE, - with all the extra doctor bills, I fell behind on mtg pmt and applied for loss mitigation with Dovenmuehle mtg to have them help me in modifying the terms/pmt amt/interest rate or how ever they can help. THE FIRST PACKET WAS CLOSED because of the required info requested was not received. When indeed I sent the INFORMATION REQUESTED upteen times and I have all the saved sent emails w/attachments ( unfortunately, I cant attach emails ). It got so BAD that I got - - - - - - to assist with the paperwork because I sent everything... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account November 19, 2015 - Miss appropriated payments : We have a mortgage on our house in Utah that we got through - - credit union. It is being processed by Dovenmuehle out of Illinois. We have been trying to pay down our loan by paying an interest only payment about every other month. Numerous times the payment is not posted to principal even though we have done what both institutions ask us to do by writing on check and marking payment boxes online that state clearly that the extra payment is for principal only. ( Our monthly payment is always a timely auto deduct / draft and has never been late. ) Our last p... |
Dovenmuehle Mortgage Inc. Mortgage loan modification,collection,foreclosure October 21, 2015 - I have had - short sale offers submitted to Dovenmuehle Mortgage. The first one went all the way through escrow, but when there was yet another delay on - 's part, the buyers have walked away. The mortgage company refuses to talk to me or to communicate with my real-estate agent. Their letters say I have a point of contact, but I can never get to her, and I am still receiving calls from their collection department, which I understand is illegal. I have provided all the information they have asked for on numerous occasions, but every time I attempt to contact them, they never seem to " ha... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account October 1, 2015 - Dovenmuehle was transferring our mortgage servicing to their other company, -, and we were in process with another lender in refinancing the mortgage. When the loan was paid-off in full, they reported it as a short sale, which has seriously damaged our credit. I called -, as their name is showing on my credit report with the short sale information under their loan # - RUSHMORE -. I USED THE PHONE NUMBER ON THE CREDIT REPORT UNDER THIS ENTRY. I SPOKE WITH THEM SEVERAL TIMES TODAY DOING WHAT I COULD TO GET THE FASTEST RESOLUTION TO THE INCORRECT INFORMATION. After faxing them the cre... |
Dovenmuehle Mortgage Inc. Mortgage loan modification,collection,foreclosure September 24, 2015 - Thanks to - - 's furlough program and a lengthy and costly divorce, I was forced to file bankruptcy in -. I was informed by - -, that because I filed for bankruptcy, they can not, by law, send me a monthly mortgage statement. I receive a Form - at the end of the tax year. Prior to the - tax year, the Form - did not show the loan balance. I had to call - - loan servicing department and have them mail me a statement. The matter concerning the homeowner 's insurance gets a little complicated. In essence, the roof developed a leak, I had it fixed but the roofing compa... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account September 4, 2015 - I went to my online Dovenmuehle account in late -, 2015 to increase the principal payment to my monthly mortgage payment by $700.00. I changed my mind and went back online and entered $0.00 in the box for additional payment. My - bank statement showed that Dovenmuehle did in fact withdraw the additional $700.00. I went back online to check if I had not cleared the additional payment. The amount was $0.00 for additional payment. I assumed I had made the change too close to the payment date and did not contact the mortgage company. My next automatic payment was again for the increa... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account June 25, 2015 - I escrow my homeowner 's insurance, which was due on -/-/2015.The check from my mortage company arrived -/-/2015. I had to pay $660.00 of my own money to keep the policy in effect ( which my insurance company will now refund me ). My morgage company ( - - - - uses - ) representatives have been very nasty and unhelpful. They claim that they never got a bill from - - - before -/-/2015. - - said that they sent bills on -/-/15, -/-/15, and again on -/-/15 which they then paid. ... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account June 10, 2015 - Currently disputing information with all - credit agencies, dispute is with lender and information they are reporting to the credit agencies. - - - - -, HI -Last - SS # - ( - ) --DOB : -/-/-I would like to formally dispute the following on my credit report : - - Ending : -Opened : -/-/-Type : Mortgage LoanLoan # -Property Address : - - -, -, NV -Mailing Address : - - - -, - -, IL -Items in dispute:1. Balance $180000.00 : This is not correct. The loan balance has been paid in full effective -... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account June 9, 2015 - I purchased my home on - -, 2014 and signed a HUD for a FHA mortgage. I paid an upfront premium and I have paid monthly premiums since my - payment. In -, I discovered that FHA had not insured my loan. I contacted my loan servicer, Dovenmuehle Mortgage, and I was told that I would not receive a refund because HUD was holding my payments. I received a follow-up call from HUD in - and was told that my premium had been refunded back to my servicer, Dovenmuehle. I have contacted Dovenmuehle multiple times regarding the status of my premium refund and information on monthly payment u... |
Dovenmuehle Mortgage Inc. Mortgage settlement process and costs June 5, 2015 - We refinanced our mortgage, and paid the old - off in full. Upon closing the old loan, we were charged $220.00 for a Loss Mitigation Fee. The company, Dovenmuehle Mortgage - -, can not explain what this fee is for, and they refuse to refund the $220.00. This loan was suppose to have a no pre-pay penalty. ... |
Dovenmuehle Mortgage Inc. Mortgage loan servicing, payments, escrow account May 15, 2015 - I was behind on my mortgage & called Dovenmuehle Mortgage to arrange payment, they refused any payment & stated that I was too far behind to acept what I had to give. I told them I would do what I could & call back as soon as I had the full amount that they had told me. Two days later I had that amount, I called to make the payment & they said that I needed to pay approximately $400.00 more since they had sent it to foreclosure. This same thing has happened to me before with them where I got behind & they said one amount & I was able to collect it & called in to pay a few days later & it was... |
Dovenmuehle Mortgage Inc. Mortgage loan modification,collection,foreclosure May 7, 2015 - - has stated they did not participate with the HAMP or HARP programs. I been unemployed and underemployed a few time since - and have completed a number of modification applications. Everytime I contact - and tried to have a resolution to this hardship. The last time I tried. They denied the application due to the amount of monies owed. I have repeated asked for qualifying for any forgiveness programs. I have been told they have in house programs that would help. I am currently unable to find a solution. My father, - y/o, and name is on the mortgage. Lives in the property and is ta... |
Dovenmuehle Mortgage Inc. Mortgage application, originator, mortgage broker April 29, 2015 - there is currently a lien on my property at - - - - - -. -. I purchased the property -/-/1994. several refi 's etclater some title company finds that a lien is on file=it show thatdovenmuhle morgt co did not due the proper paper work and aftermany attempts talking to them and sending them the same infothree times=they say they can find no records of a loan and keepasking me for the loan number. phn # is - and I havebeen dealing with a -=-=and an - with no results= ... |