Dovenmuehle Mortgage Inc. Mortgage Complaint

Dovenmuehle Mortgage Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Nebraska

This complaint relates to the final administration of a $200000.00, 15 year fixed interest rate conventional mortgage, # -, most recently held by -, hereafter referred to as -. The mortgage originated with - - - -, Nebraska. The monthly payment of $1500.00 was due beginning -/-/-. In -, the Office of Thrift Supervision closed - -. - - - assumed the mortgage ; soon afterward the mortgage was transferred to - against whom this complaint is lodged. During the life of the loan, all payments were made on time, and additional payments were made toward the principle as permitted under the terms of the mortgage. However, when - assumed the mortgage we stopped additional principle payments, having no personal connection to - to track these additional payments. Our records agreed with the outstanding principle when - assumed the mortgage. In -/-/- we made what we believed was the final payment of $1800.00 based on the amount shown on - 's - statement. However, in -/-/- we received an additional statement showing we still owed $7.00 plus $0.00


And then the problems began ... After not hearing from - concerning the release of the mortgage and deed, we contacted -. After establishing the fact that this final payment had cleared our bank, - told us that we still owned $26.00 for filing fees plus a $79.00 late fee on this filing fee. After discussion with an - representative, we agreed to pay the $26.00 filing fee ; the late charge on filing fees was waived. We agreed to pay the filing fees even though the original loan documents, which we hold, do not disclose any filing fees. When asked why we were not informed of these filing fees, we were told that " most people '' contact - when they close their loan and they are disclosed at that time. We assume that a financial institution would recognize that a loan is closed when the loan balance goes to zero and then contact the client should any further issues require attention. Rather, - demanded a filing fee that was never disclosed nor billed, plus a late fee for not paying a fee that was never disclosed. In any event, with the late fee waived, we mailed our check for the $26.00 filing fee on -/-/-. Yet, on -/-/- we received another statement showing the $7.00 still outstanding in addition to another $79.00 late charge. On the same date, under separate cover, we received another letter from - abating the $79.00 late charge with the strong warning that this was the only time it would be abated. Again, the $7.00 cleared our bank on -/-/-, 4 days ahead of - 's due date. So, we called - yet again to establish that the loan was closed. And yet things got even worse ... During the call, on -/-/-, we were told not only do they not have a record of the $7.00 being paid but that we owe another full month 's payment of $1500.00. Clearly a fraud was being perpetrated or their loan administration was grossly lacking. We are well educated and financially savvy. Both of us are college educated with - hours. We have successfully owned our own business for over 35 years. - our children are - educated. Given our educational background, I pity the less sophisticated, less educated, or more elderly having to deal with -. The odds of this happening on just our mortgage are infinitesimal. Clearly, some sort of regulatory investigation and oversite is demanded.