Dovenmuehle Mortgage Inc. Mortgage Complaint

Dovenmuehle Mortgage Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

On -/-/16 - payments ( Mortgage $640.00 & Escrow Shortage $190.00 ) was made at my local branch. I was told that the computer would not accept the - payments because it has my mortgage payment at $650.00 therefore the mortgage payment of $640.00 was transferred into my savings account & the mortgage payment for the month of - was paid by taken the difference that was needed ( $16.00 - & applying it to the mortgage ; I was also told that the payment for the escrow shortage in the amount of $190.00 will be credited to my account. On -/-/16 I notified customer services via telephone that the payment for my escrow shortage in the amount of $190.00 was placed in a suspense account instead of applying it to the mortgage. Customer service informed me that the escrow payment in the amount of $190.00 would be applied to my account within 24 hours. On -/-/16 I observed through online banking only $180.00 was actually applied to the escrow shortage leaving $18.00 still in the suspense account & I also noticed that my mortgage is still set at the old amount of $650.00 ( pre escrow shortage amount ) instead of the new amount of $640.00 after paying the escrow shortage off.